Long walk for dinner past the noisy amusements but this would depend on which part of the hotel you were stopping in.

Cave onsens were fun. Food was good but didn't vary although as we stayed 3 nights we received treats at dinner on nights 2 and 3. Shuttle service was efficient, both by boat and minibus. Room view over the harbour was entertaining.

Stayed in May 2024

Friendly staff

Stayed in April 2024

The buffet was so so only. We stayed 2 nights but the food served are pretty much the same. The hotel is so big and we are kind of confused at the beginning

The cave onsens are nice, we stayed in 2 different wings, both are nice. Love the one facing the ocean more.

Stayed in April 2024

Not a lot to say. If you don't like the old style design and furnishings, and like shiney new places this is not for you. Perhaps one thing to note is that the boat access from the pier stops after 7pm, so the option of dining in town and coming back would mean an early dinner, however the buffet dinner has to be had for the experience.

Love the old 50's/60's style decor, and the absolutely outrageous design concept. 4 separate buildings on a small peninsula with tunnels cut through the rock connecting the 4 buildings. We stayed in a building with a view of the harbour. Very spacious room (10 mats to my recollection, with an annex of 4 mats), with ensuite and toilet. The views were good and the sea cave onsens were amazing. The buffet dinner and breakfast was extensive and really not too bad considering the scale of it all. The vibe was cruise ship on land. Other great things - the indoor amusement arcade, indoor shopping arcade in one of the tunnels, onsite combini, and of course the onsens. There is also the outrageous escalator which ascends some 80 metres through the rock. Absolutely worth visiting for the vibe, the decor, the architectural concept and the cruise ship on land feel. The description of "Bond Villain lair" which has been used definitely fits.

Stayed in March 2024

Breakfast and dinner is a bit crowded with many food choices. Good service by staff. Lots of people staying in the 4 different hotel sections. Check in with car is troublesome as you need to park car at city parking lot and take shuttle bus to port then take ferry to hotel - a bit tiring as you need to carry luggage with you. Check out is easier as there is shuttle bus taking you to park lot to collect car.

Excellent view facing the harbour. Interesting onsen inside a cave setup with view of the . Huge hotel complex with lots of amenities.

Stayed in April 2024

Breakfast ended rather early.

Hot spring with view of the Pacific. Buffet. Room size.

Stayed in April 2024

The onsen. The big room.

The onsen is so nice. You can watch the sunrise while soaking in the hot spring.

Stayed in April 2024

We liked everything about this hotel. Hope to come back

The location, the fabulous onsen, nice spacious room with ocean views, helpful staff, ferry service, great price value

Stayed in April 2024

Old

Cave onsen

Stayed in April 2024

This is a huge hotel that gets bus loads of tour groups, so buffet could feel crowded and not relaxing. Room furnishings had some wear and tear, but was clean and the real tatami mats had their lovely straw smell. The hotel looks like it's seen better days in some sections as you walk through dreary connector hallways and such, but there's plenty of other areas to enjoy. Extensive buffet choices, but the same each day. For staying a second night, we received special sashimi not available to everyone.

Soaking in an onsen built inside caves over looking the ocean was a great and unique experience. Several choices of onsen that were available at different times of day. Very spacious room with fantastic sea views. Hotel shuttle ran regularly and continuously we never had to wait long. Buffet was great and staff were wonderful and gracious. Most generous and best sashimi and sushi at a hotel buffet in our five weeks in Japan. My husband raved about the tender morsels of beef slices.

Stayed in April 2024

As many for others establishments, failure to instruct foreign customers on good manners, particularly in the onsens. Food just ok, wait after the rush for the buffet.

What I liked may be what you won’t: this place is aging. Like rural Japan, it’s has remained almost unchanged since the bubble burst in 1990ish and so, this is time travel in another era, the Showa era when Japan was booming. Long, odd tunnels that connect onsens and 4 buildings built atop a rocky island, man, this is Sean Connery’s James Bond material. Our view over the ocean was spectacular and for that alone, I would have stayed longer. Not to expensive either.

Stayed in April 2024

There are not many choices for restaurants, and the buffet for breakfast and dinner is even below average. The public area is out of date.

This is a huge resort, like a small village, sitting on the peninsula, from the foot of the mountain to the top of the mountain. There are several buildings connected by tunnels and the longest escalator in Japan. Due to a schedule change, I extended my stay and experienced both the main building, which faces the port, and the Nissho Kan building, which faces the ocean. Personally, I love the Nissho Kan view much better. The cave onsen is the highlight. and do not miss the observatory on top. The hotel provides shuttle ferries and buses, which is absolutely helpful. If you want to see the tuna market auction early in the morning, take the 6:40 shuttle bus.

Stayed in April 2024

The food in the buffet was just okay, not high-quality food, which could be improved.

Amazing onsen oversees the ocean.The onsen water was really good, and having the onsen in the natural cave is unparalleled.

Stayed in April 2024

It’s a huge complex. Parts could do with a bit of an update.

Great location and wonderful onsen overlooking the ocean. Everything you could possibly need is there.

Stayed in April 2024

A little old and many tour groups.

The incredible views were from the room. Huge and comfortable. The onsen was amazing and you have options! No over crowding. Breakfast was a good spread and the sashimi were fresh and good. We stayed two nights and were given a special sashimi dish. Despite the group, meals were well managed and the property is huge which gave space to everyone.

Stayed in March 2024

Hot baths were fabulous. Meals very good.

Stayed in March 2024

The facilities a bit dated but understandable as the hotel has been operated for long time.

The onsen is brilliant. Good shuttle service.

Stayed in February 2024

A couple of the indoor onsens were a little tired looking.

The onsens were fantastic! Food was a good quality and there were many options to choose from. Staff were very friendly and helpful. The hotel complex is very large and the are numerous walks to take ans sunrise to ser.

Stayed in January 2024

Breakfast and dinner buffets average quality, soups mostly lukewarm. Last ride to hotel end too early. Last bus from carpark and last ferry from pier to hotel end at 7.30pm. Different staff gave different timings for last bus to hotel. Stayed 3 nights, did not have chance to try the ferry ride.

Cave onsens are unique, great for watching sunrise. Observation decks also great for catching sunrise and sunset. Had room with seaview and sunset facing which was very nice. Breakfast at Sunrise restaurant has large windows for sunrise view!

Stayed in December 2023

The facility is tailored to high volume, family visits of short duration. No criticism there, it was well suited to that. Great for a family with kids who are looking for easy dining, distractions for the kids, and good value.

The Onsen was wonderful, especially the caves by the ocean. The meals were served buffet style and the food was plentiful and good, but not great. The location is terrific, with ocean or bay views and easy access by public transport to the Nachi waterfall, a truly worth it stop on the Kumano Koto trail.

Stayed in December 2023

Great onsens. Facilities are outdated but a great experience for a night.

Stayed in December 2023

So many different onsens - watching the sun rise was dreamy. The facilities is a bit older and some areas could use some updating. Saw some cockroaches but overall lovely stay.

Stayed in October 2023

Cave onsen and amazing view

Stayed in November 2023

The staff is very friendly and kind. The hot spring facilities in the hotel are great.

Stayed in November 2023