Felt a bit expensive considering some shared facilities including the toilet, but nevertheless, an amazing experience!

The location is really convenient close to the main train station. The staff is really nice and helpful. It was our first time staying in a traditional ryokan and the experience was really unique. The room was nice and comfortable and the shared facilities were cleaned. We also enjoyed the private onsen and we had a dinner at the restaurant on the first floor which was also amazing!

Stayed in May 2024

Had a little trouble locating the place and so I guess location was an issue

The tatami rooms and Onsen were great ! Loved it here and recommend it for sure !

Stayed in April 2024

The shared bathroom wasn’t really an issue with only two other rooms, but the only shower is in the onsen area. You reserve the onsen for an hour, so if the other two rooms have two hours in a row, you can’t shower during a pretty long window.

It’s pretty close to the main train station. The (restaurant) staff was pleasant. We enjoyed the onsite onsen. The town shut down early, so it was convenient having the Box Burger right there. Pro-tip - Five minutes away is a cute shrine “Hien Waterfall” that should be visited.

Stayed in March 2024

A couple of things: 1. Not great sound proof. I could hear people talking late night. 2. Too many notifications and messages before checking in.. it would be good to include all the key info in 1 or 2 concise messages and contact guests a week before, not every week before they check in. I’ve booked my hotel 2months earlier..felt every week I’ve got your message/reminders. 3. I could smell personal fragrance of my duvet and got a sting by a bug in the duvet.

Experienced traditional Japanese way of sleeping for a night.

Stayed in March 2024

There was some confusion on our second night with the request board for the onsen; we added our room sign to a time slot but another guest moved this. It was no fault of the property owner's but if the board is being cleaned it could be a good idea to state what time this will occur to ensure the same doesn't happen yo other guests.

Fantastic accommodation and the perfect stay for us in Hakonowa. The rooms were self set up but easy to do and the onsen was an amazing extra for our stay. The accommodation is a 10-15 minutes walk from the train/bus station.

Stayed in November 2023

The room was a little smaller than we had expected so it was a little tough to manoeuvre with our big luggage. we didnt check carefully that we had booked the futon room or not, so make sure u check! the bed is for the double room. The only showering option is in the onsen and that requires booking in advance by room. It isnt that hard to book a 50min slot as there are only 3 rooms in the entire place and we didnt mind it, but some may find it a hassle should u need to shower urgently!

It was clean and very well kept. The provided breakfast was nourishing and hearty - the pumpkin soup was really yummy! The amenities were great, cutleries, yukatas, microwave and water dispenser. We loved the private onsen and the experience of it in our accommodation.

Stayed in February 2024

Walls are so paper thin next to neighbours you have to whisper the whole time.

Authentic Japanese experience. Clean facilities and nice onsen room. Good for a short stay. Great burger place downstairs.

Stayed in January 2024

The mosquitoes really got me (even in December). A mosquito plug would be welcome. It’s a bit strange to go to the onsen by going through the restaurant. I also found it a bit pricey for a room you have to set up yourself.

Beautiful old traditional house with traditional Japanese rooms. There is a lovely burger restaurant on the ground floor. Restaurant staff were lovely and the checkin process is straightforward.

Stayed in December 2023

Breakfast was a bit basic. Perhaps we didn't read the small print. For value for money we found this to be very expensive comparative to the rest of Japan. For a shared bathroom and paper thin walls it wasn't a 100% winner.

A really lovely place in a great location. Nice clean facilities and really helpful staff downstairs in the restaurant.

Stayed in December 2023

Shared bathroom was a bit hard at night , you need to be quiet cause house is old so walls are thin which didn't bother much but others might not like it ... other than that it was perfect

They were extremely friendly and helpful, we liked the fact there was box burger downstairs offering vegetarian options since hakone city lacks that , private small onsen to be reserved with no cost , very Japanese house experience everything was authentic and you feel warm with other residents and employees, they provide microwave and little station ... amazing walk down the river it was amazing and would go there again

Stayed in November 2023

breakfast

private hot spring included, close to train station

Stayed in November 2023

We were there for 2 nights. The booking confirmation indicated there was no bed service but yet when we got back to the room at the end of the day we found the bedding had been put away so we had to remake our bed again. I know that we we’re staying in a small space but it would have been nice to have somewhere to sit rather than the floor. There was no common area to sit anywhere outside the room either. We did not have the breakfast as this is not really the type of food we have for breakfast. Too much sugary food for us and we don’t have soup for breakfast. There was a small fridge and tea making facilities in the room and a microwave outside in the common area. The location was fine. We had to walk about 1km from the train. Luckily we had bought a Japanese Sim Card so we could find the location. Also had a different name on the door when we got there so we weren’t initially sure we had arrived at the right place.

I personally didn’t mind the futon bed but it’s not for everyone. I found it comfortable and while it was quite cold outside it was very warm inside the room. The blanket and doona were so light but very warm so I slept relatively well. We did have some neighbours making noise at 1.00 am on our second night but that has nothing to do with the property owners as there are plenty of notices saying the walls are thin and to be respectful of everyone else. The Onsen is as also very good. Nice and hot. I used morning and night. It was one of the reasons I chose this accommodation in the first place.

Stayed in November 2023

would have been nice to have an en-suite for each room

such a cosy authentic Ryokan with delicious breakfast and a lovely Onsen

Stayed in November 2023

The heavy of luggage u may need to explore heavy luggage nearby the our nearby.

A place which you can understand how the Japanese style for the room design as well as toilet design.

Stayed in November 2023

Quite difficult to find. People at info center were not acquainted with place and had difficult time getting to it.

Clean . Quaint. Very quiet.

Stayed in October 2023

Private hot spring pool is gorgeous. I love it & would like to come back. If having own restroom would be perfect. Food is delicious. Overall: 9 points over 10 ( minus 1 because sharing restroom), 10 plus point for private hot spring pool. 10 points for Location (10 minutes walking from train station.)

Stayed in September 2023

Not suitable for children. House is old so if you’re sensitive to noise, this doesn’t fit you

It’s about 10 minutes walking distance. Self service for all facilities.

Stayed in October 2023

Great place to stay. Traditional accommodation, with lovely breakfast and great coffee and burgers.

Stayed in October 2023

Hard to find based on directions, didn't map properly in google. Location is unstaffed so if any issues have to make a call on a tablet for help.

Nice room, good location, bath in basement.

Stayed in September 2023

A shower/bathroom separate from the Onsen would be good, when all rooms are booked.

Very cute traditionally japanese experience. The room was beautiful, the futons were comfortable and the location was great. We didn't meet much staff since the Restaurant was closed got holidays, but it all went smoothly anyway. The bathroom was nice, too.

Stayed in September 2023

A little tight in communal areas…. Although clean and organised,

Conveniently located behind main street in traditional housing.

Stayed in September 2023

The authentic Japanese experience

Stayed in July 2023

A lovely balance of traditional and quirky, we were made to feel very at home by the lovely staff at the restaurant. The private Onsen was a real treat, and the location is perfect for exploring the Hakone area. Would defo I rely stay again if we visited the area.

Stayed in September 2023

rooms a bit cramp

quaint property with lots of thought behind guest experience

Stayed in August 2023