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Reviews of Nishitetsu Hotel Croom Nagoya 4 stars

460-0003 Aichi, Nagoya, Naka-ku Nishiki 3-4-3, Japan

#21 of 191 hotels in Nagoya

Guests' Choice

Review score

Based on 716 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.6

  • Facilities

    9.1

  • Staff

    9.0

  • Value for money

    8.7

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Shower - Non-Smoking
    • Stayed 1 night

    This hotel was amazing. We stayed for one night on our way to Tokyo and wished we had booked to stay longer. The hotel was in the best location; right next to a train station, and only walking distance to a shopping mall.

    Stayed in March 2024

  • Reviewed: 26 April 2024

    10
    Love this hotel, facilities are great, and very accessible to food and shops
    • Leisure trip
    • Family with young children
    • Double Room with Shower - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Abit small for large luggages

    Very modern, good facilities and close to station

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Shower - Non-Smoking
    • Stayed 3 nights

    The room might be a little too small and the pillows were uncomfortable and thin.

    Good location, easy access to places and I loved the public bath. I love the massager pillow the most! It's the most handy for our journey here

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Special Offer - Comfort Twin Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Thought it was a bit strange that each hotel room was only entitled two bottles of water a day… we asked for more bottles but were told we couldn’t get anymore.

    Nice hotel in a good location, they had a public bath on the top floor that was a good addition as well! It’s in a quieter part of the neighbourhood but it’s just a 5-10 min walk to loads of food and more happening areas.

    Stayed in February 2024

  • Reviewed: 19 April 2024

    10
    Best hotel experience in Nagoya
    • Leisure trip
    • Couple
    • Special Offer - Comfort Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The mattress is a bit stiff but better than most hotels. Could have used more space for hanging clothes.

    Our room was very clean, organized and spacious. It very well located (very close to subway station) and had nice stores nearby. It’s a short walk to “downtown” and you’ll find things to do our restaurants to eat at. The hotel also provides a free sento (public bath and hot water pools) that you can use at any time. The staff is super friendly.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Aside from lack of human friendliness in lobby, I love majority of the amenities offered.
    • Leisure trip
    • Solo traveller
    • Double Room with Shower - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The front desk staff were not what I expect of Japanese hospitality / personable service; too robot-like with little smiles and no greetings.

    A wonderful hotel with adequate amenities. Very conveniently located along subway line. Walking distance to attractions, shopping and restaurants. Beautiful sakura trees lining boulevard.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Very good location, spacious room, good service
    • Leisure trip
    • Group
    • Double Room with Shower - Non-Smoking
    • Stayed 2 nights

    The room was spacious for a double room. Shower and toilet was separate and it was a plastic door partition for the shower which I am really happy as I have a pet peeve of shower curtains. We managed to ask for extra towels and blankets too which was really helpful. There is a indoor and outdoor onsen on the top floor of the building too

    Stayed in March 2024

  • Reviewed: 16 April 2024

    9.0
    Location is great. My kids can shop and walk to everything. Rooms are very small though, not enough space for 2 opened s
    • Leisure trip
    • Family with young children
    • Double Room with Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are too small

    Location and modern

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Shower - Smoking
    • Stayed 8 nights
    • Submitted via mobile

    When I booked my room I thought I did a none smoking but I did not realized it was a smoking and they allowed me to change my room and gave some good recommendation on food and activities in the city.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    9.0
    Everything is good but only room quite small
    • Leisure trip
    • Group
    • Double Room with Shower - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room quite small

    Clear and comfortable

    Stayed in April 2024

  • Reviewed: 10 April 2024

    8.0
    overall a great accomodation
    • Leisure trip
    • Family with young children
    • Double Room with Shower - Non-Smoking
    • Stayed 3 nights

    price per night could be a little lower

    clean

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Would come back a second time
    • Leisure trip
    • Couple
    • Double Room with Shower - Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast could be better

    Value for money

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very nice hotel and comfortable room. We liked the style and the feeling in tbe hotel and would definitely book it again. The public bath was a treat after a day hiking around Nagoya. Very good located in the heart of the city and close to the subway station.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Shower - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pillows and mattress were a bit tough

    Great staff and super modern

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    Fantastic stay
    • Leisure trip
    • Family with young children
    • Special Offer - Double Room with Shower - Non-Smoking
    • Stayed 12 nights
    • Submitted via mobile

    Bed is not the most comfortable. Not great for back support, but I understand that this is a fuss free hotel. It's not a huge problem. The room clean up and refresh is satisfactory. However, there was a day we found trash under the bed left from the previous guests, and housekeeping did not wash up the cups that we used. For long-term stays like myself (13 days), it would be great if we could get fresh cups every other day, at least?

    Fantastic location. 2-3mins walk to Mirai Tower and Oasis21, which is equipped with a shopping complex and underground train station with so many food options! The hotel is also situated within walking distance of other food and shopping options. Just use Google maps to locate whatever you're finding for. A 7/11 is located right beside the hotel, making it convenient to buy water/snacks/food. Hotel staff were very polite, helpful and friendly. At Level 14, you can find the laundry room. All machines were washer and dryer in one, it is super convenient for long-term stays. Simple amenities are provided (comb, body scrub towel, pjs, water, body soap, shampoo, conditioner). On the same floor is where you can also find a vending machine for drinks, ice station and microwave. The hotel seems immensely popular with the locals. I will definitely come back to stay again!

    Stayed in April 2024

  • Reviewed: 1 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Shower - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel was really beautiful and smelled lovely (you could purchase the aroma!). Breakfast was a great value full of delicious food. Would absolutely recommend!

    Stayed in March 2024

  • Reviewed: 30 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Shower - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Spacious, Clean and room service is prompt. Location is considered good, the nearest train station is a stone throwing distance.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Special Offer - Double Room with Shower - Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Staff was Nice. We booked the smoking rooms by mistake and they changed it for us the next day

    Stayed in February 2024

  • Reviewed: 25 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I feel comfortable and relax at this hotel , good location. Starbucks and good grilled food nearby.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    I really enjoyed my stay here
    • Leisure trip
    • Family with young children
    • Comfort Twin Room - Non-Smoking
    • Stayed 3 nights

    The staff are friendly and helpful. Spacious room, comfortable bed and pillows, we enjoyed their massage pillow, the place was very clean, 7-11 right next door, close to shops. There is a washing machine which is a bonus. The staff helped us fill the Japanese forms to transfer our luggage to the next hotel. Our luggages were already at our next destination as we checked in.

    Stayed in February 2024

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room with Shower - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    I wish they give us a small towel that we can use for the common bath. Also, the exterior common bath is fairly shallow on one side and difficult to cover the whole body. I also wish they have some chairs at the outdoor bath for us to cool down.

    The interior is pretty modern. The small massage cushion in the room comes pretty handy after a long day trip.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    9.0
    Excellent location, very clean and tidy, separate toilet and bath
    • Leisure trip
    • People with friends
    • Double Room with Shower - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A bit small

    Booking.com

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Shower - Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room is neat and clean

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Other than the small room size, everything else was great.
    • Leisure trip
    • Family with young children
    • Double Room with Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room could be a bit bigger. There was no room to open a medium size luggage except near the door which make getting in n out of the room inconvenient as luggage bag needs to be closed n leave in the toilet to open the door.

    Clean, modern newly renovated room.

    Stayed in March 2024

Showing 1 – 25

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