250-0311 Kanagawa, Hakone, Yumoto 592, Japan
#114 of 135 hotels in Hakone
Guests' ChoiceBased on 90 hotel reviews
7.5Cleanliness
8.1
Comfort
8.0
Location
7.7
Facilities
7.6
Staff
8.7
Value for money
7.7
Free WiFi
7.5
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End of dialog contentReviewed: 30 April 2024
Graham
AustraliaNo lifts to the higher floors. No ice making facilities. A long walk from the railway station.
The rooms are well furbished. The breakfast is generous. Shuttle service to the town centre is convenient.
Stayed in April 2024
Reviewed: 21 April 2024
Adir
IsraelThe Onsen was great and the breakfast was nice . Big room
Stayed in April 2024
Reviewed: 18 April 2024
Ginger812
United KingdomFacility was quite dated, everything seems abit old. Location was alright, i cant say it's really close to the station as it's still a walk, esp with luggages, but the walk was pleasant, with nice sakura trees all the way.
Staffs were really friendly and very helpful, i'll give them 10/10. Onsen was great, although a little disappointment the outdoor onsen was close but overall a great experience. Breakfast was nice, if you like western/english breakfast. Room was very spacious.
Stayed in April 2024
Reviewed: 15 April 2024
Spyro
AustraliaNo lift and having to carry heavy bags up and down 3 flights of stairs. No coffee available in the room.
Location was great. Near a pretty river, and close to the main station.
Stayed in April 2024
Reviewed: 2 April 2024
Vergel13
AustraliaWe found it a bit expensive, but everything was good. It's not close to the train station.
The outside Onsen is very nice even though it doesn't have the best views. The room we had for 2 people was incredibly big. The staff was very nice and friendly.
Stayed in March 2024
Reviewed: 27 March 2024
Margaret
Hong KongClean
The staff are friendly and helpful. They even sent us to the train station when it was raining heavily.
Stayed in March 2024
Reviewed: 26 March 2024
Carol
AustraliaNo lift so have to carry suitcase up/down stairs
Spacious nice location
Stayed in March 2024
Reviewed: 15 February 2024
Margaret
AustraliaVery small and cheap ensuite bathroom.
The staff were extremely helpful, and the on-site onsen was very welcome after a day sightseeing in winter.
Stayed in February 2024
Reviewed: 5 February 2024
Clement
SingaporeThere is no elevator in the annex building where we stayed - so one needs to be reasonably fit to get up and down the steep stairs. Leaves collect regularly in the outdoor onsen - something one needs to accept when using. It would be nice to have a toilet at or near the outdoor onsen which is on the roof. Otherwise it is a long climb down steep stairs to the toilet at the main indoor onsen.
Nice onsen facilities and comfortable hotel located fairly near (walking distance) the Hakone station. Rooms were clean though the furnishings were a little old. Well maintained indoor and outdoor onsen. Helpful staff.
Stayed in December 2023
Reviewed: 3 January 2024
Adela
SingaporeThe location of this hotel is quite far from the train station. Not an issue without luggages but it was pretty challenging navigating through the narrow walkways and dragging the luggages up the sloping roads to get to the hotel. The room can get quite cold and the air conditioning unit was old and took a long time to get the room to a comfortable temperature.
The hotel staff were friendly and helpful and the room was clean with comfortable beds. Since the hotel was located away from the main streets, it was very peaceful and quiet in the evenings.
Stayed in December 2023
Reviewed: 18 December 2023
Victor
SingaporeHotel was quite a walking distance from the train station/bus. There is shuttle service provided, but the initial trip to hotel was quite the walk. Would have been great if hotel reach out to new customers on possible arrangement for transport from the train station initially.
Staff were friendly and helpful. Onsen was good.
Stayed in December 2023
Reviewed: 6 December 2023
Josephina
Hong KongNo elevator.
Convenient, near city centre.
Stayed in December 2023
Reviewed: 5 December 2023
Johnny
SingaporePrefabricated toilet was a bit small. The shower could be better.
Rooms were comfortable, onsen was clean, staff were helpful and friendly. Classic western breakfast was wonderful. 15 min walk to Hakone-Yumoto station.
Stayed in December 2023
Reviewed: 29 November 2023
Usanee
ThailandNo elevator
Cleanliness, service
Stayed in November 2023
Reviewed: 23 November 2023
Julie
AustraliaNo lift.
Very lovely staff and good basic accommodation. Onsens were lovely and breakfast great. But it is an older building and hence no lifts... Hard lugging bags upstairs.
Stayed in November 2023
Reviewed: 9 November 2023
Alvin
SingaporeNot too far from the main street
It’s by a stream and very quiet
Stayed in November 2023
Reviewed: 5 November 2023
Peter
New ZealandGuests would benefit from having handrails installed to the rooms above the cafe.
Very helpful staff
Stayed in November 2023
Reviewed: 21 October 2023
Dawn
AustraliaA lift would be nice.
Hot bath, friendly staff, clean, provide Japanese style bath robe yukata , spacious room.
Stayed in October 2023
Reviewed: 12 October 2023
Diane
AustraliaThe hot water in the shower went every time we used the shower. Had to turn it off and wait in the shower for a few moments before trying it again. This was inconvenient in summer but I imagine it would be hard in winter. Checkin was next door which was confusing. There was a sign but we initially assumed it meant upstairs not next door.
Lovely airy spacious room.
Stayed in October 2023
Reviewed: 9 October 2023
Shaelee
AustraliaThe onsen and hot springs is not available for people with tattoos so we weren’t able to use these facilities.
The property was in a perfect location in Hakone where it is close to the station and close by to attractions. The room was very spacious and the staff were amazing and friendly.
Stayed in October 2023
Reviewed: 4 October 2023
Julien
SwitzerlandEverything in the room was a bit "old" and there was also an "old" smell. Pricey, but it's the case for the whole area, it seems.
Very big room, quiet, exterior onsen, good breakfast (served, no buffet). We stayed one night.
Stayed in September 2023
Reviewed: 30 September 2023
Megan
New ZealandOnsen
Stayed in September 2023
Reviewed: 26 September 2023
Louise
AustraliaThe room was a bit run down and could do with an update. Very clean, just a bit run down for the price. Would have been nice to be able to see the view out of the windows (frosted). The description for a family room says it has a private bath on balcony. Note that this refers to the shared outdoor onsen, not having on your own balcony.
The outdoor onsen was fabulous.
Stayed in September 2023
Reviewed: 9 September 2023
Valentin
JapanVery good breakfast (english style) and 2 onsens are available, one indoor and one outdoor (on the rooftop) I try the outdoor one, it was incredible !
Stayed in August 2023
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