The food, very average quality and variety, surprisingly only one restaurant in such a big hotel and the poor choice of food.

Freshly renovated, conveniently located, spacious rooms, beautiful garden, a great onsen experience.

Stayed in April 2024

Check out time was at 10am with a late check in time of 3pm. It would have been nice to have a later check out time like 11am or 12pm to allow time to enjoy the facilities. Also, the luggage service is cash on delivery which most means you pay the cost at your next hotel which all hotels do not accept. Whilst there was another option to go to Family Mart next door to provide the service, it was a bit inconvenient. Perhaps improvement can be made with check out time and luggage deliver service

This was a newly renovated hotel. The ambience created was relaxing. The onsen on the top floor with amazing views of Hakone was a plus along with passes to the water park Yunessun located across the road. The buffet offerings were wide.

Stayed in April 2024

it's worth noting that the hotel targets families with kids, so if you're seeking a quiet, relaxing stay, it may not be suitable. The buffet breakfast and dinner are good, but it can feel a bit like a rat race with kids running around, potentially creating a stressful atmosphere.

"The open-air bath is newly renovated with a stunning minimal design. Good buffet breakfast and dinner.

Stayed in April 2024

Our room was a little bit small but it was comfortable enough for 2 nights. The food selection at the buffet could be improved. There was a small selection and it was sometimes cold.

We loved the central location that was easily accessible by public transport and the use of the hotels shuttle bus. It was great to have breakfast and dinner included and to have access to the Yunassen.

Stayed in April 2024

The only thing I would add is changing the food from time to time.

Everything!!! This hotel is amazing!

Stayed in April 2024

Price

Clean and good atmosphere

Stayed in March 2024

Too many tourists group. Location was up the hill, so having a car was necessary. Not many shops around.

Buffet breakfast & dinner was included in the package. Onsen on the rooftop was nice. Rooms were spacious and bedding was comfortable if you are travelling with children. Museum of Art was 10 mins driving ride.

Stayed in February 2024

had to wait 30min for breakfast to be seated. dinner was also too crowded, it took forever to get any food from the buffet.

clean, spatious, kid-friendly

Stayed in January 2024

To provide shuttle service to train station.

Food was well spread. Location is accessible and acceptable.

Stayed in November 2023

I probably wouldn’t bother going to the Yunenssen water attraction next door (linked to the hotel group). It’s quite dated.

Brand new hotel. Breakfast and dinner buffet was superb. Excellent variety and quality of food. Facilities were great too and amazing scenery.

Stayed in October 2023

Don’t have in-room bath onsen - should have one for prices paid

Yunessun, private onsen, yummy food both BF and Dinner.

Stayed in October 2023

Check out time was too early, at 10:am

Good location, but a bit confusing for non Japanese with a few hotels with similar name nearby of the same hotel group.

Stayed in September 2023

Newly renovated resort style hotel with stunning mountain views from the rooms, bathhouse on the top floor and buffet style meals with excellent selection. Would highly recommend for families.

Stayed in September 2023

size of room and bathroom . Once only one large case nd two arry on's were in the room there was no space left. The next door room was much larger. I do wonder if the room allocation through. bookings.com is kept to aa certain size and others are larger due to direct bookings through hotel or trvel agency. I could be wrong

Breakfast was outstanding, rooms tiny but was that due to being a room held through an third party not direct?

Stayed in September 2023

Superb experience. The facilities are top end and the staff very helpful and friendly. We will come back

Stayed in May 2024

I booked on hakone kowakien tenyu and the hotel or you changed my reservation for only hakone, they said it was the wrong hotel when i arrived to howakien tenyu, but I was right and i have a WhatsApp msg from you guys. I'm very angry and upste

Stayed in April 2024

Hard to get to without a car but most places in Hakone are.

Clean. Great buffet dinner and breakfast. Access to yunnesan onsen on day of check-in and check-out which was great. Amazing spa with very reasonable price massages.

Stayed in April 2024

Staff were very helpful

Stayed in April 2024

Not much choices for food but is understandable.

It was beautiful and breakfast buffet was great. It also had yunnesan tickets for entrance.

Stayed in March 2024

The place was incredibly set up for you to relax and have the best time of your life.

Stayed in March 2024

For the price the food was average taste. The seating times are limited and very crowded. Buffet area is narrow making it difficult to navigate around many people. Location is not accessible, road is very narrow and public transportation is often very crowded. I’d recommend staying in lower part of Hakone for better access to services.

Clean, fairly spacious, unlimited alcohol

Stayed in March 2024

Quiet, ok for family,

Stayed in March 2024

nothing was wrong.

location was perfect

Stayed in February 2024

The whole experience was a lot of fun. We stayed for one night because we wanted to experience the spa across the building. Perfect that it was included with the price. Food was very good in the evening and morning as well!

Stayed in February 2024