This property is quite remote so getting a taxi there was fine, but leaving early in the morning with baggage was tricky! We couldn’t organise any taxis to take us down the steep hill to the bus station but managed to walk down ok. We went in early April and found out (too late) that only one restaurant was open in the evenings and all the others close at 4pm. Although well equipped with a fridge, microwave and tiny cooker, there were no cooking implements eg bowls or spatulas etc! As the property is unmanned, there was no one to provide anything on request. Correspondence with a managing team was by email and reasonably helpful. More honesty on the remoteness of the property and facilities in the town eg taxis and restaurants would have been useful before booking.

Wow, what a location! Lucky enough to spend a morning watching Mount Fuji come in to view in between the clouds from our room! A true delight! The accommodation, amenities including the onsen and location is exceptional!

Stayed in April 2024

Nothing much that I didn't like here except that if I had known that this is a no-man operation guesthouse, I may reconsider booking because it is a guesthouse where there is no check-in counter, no staff to greet you when you arrive/depart, no staff there to help if you need help urgently. Like I was trying to get a taxi to town but I have to call myself (and the taxi company don't speak English). So everything is done through the booking.com via messaging. Of course to be clear, I didn't encounter anything unpleasant or upsetting here. It was wonderful but I had really wanted my partner to try a real ryokan stay. It was still an excellent stay. And an advise is you need a car to stay here. I walked 1.2km (one way) each day to get to the lakeside town for my meals which is worth it but it's just tiring.

I love the tranquillity of the surroundings - located mid of Mt Hakone, away from main road, little crowd of guests staying in nearby guesthouses and especially the view of Mt Fuji and Lake Ashi at the window. There was a day I met the staff who was there to urgently repair the onsen - he was very polite and tries his best to answer questions. The room and beds are clean, doesn't feel dated and no odd smells (that is if the tatami scent don't count).

Stayed in April 2024

Responsive but not accommodating as we requested 1 hour later check-out so 11 in stead of 10 and that was not possible, nor was it possible to use the Onsen after checking out for an additional hour. Futons were quite hard but we solved it by stacking. The vulcano creates hydrogen sulfate which can smell like rotten eggs but that can't be helped. There is room freshener available. Booking.com should definitely warn people that getting to this hotel is hard. Either 1 hour public transport from Odawara/ Yumoto and then walking up a super steep hill and multitude of steps (not for everyone) Or paying for a cab which costs 80 euros from Odawara/ Yumoto and will then allow you to venture out without your luggage, but you would still have to be able to make the climb up at the end of the day. Also there is not really any options for supermarkets or restaurants around so staying here requires planning your meals up front. Maybe a list of what is nearby would be helpful although everything on the list provided to us by the accommodation was closed. Best probably to shop at Odawara station in the Deli upstairs and take that with you by cab as it will add to your luggage.

The view from our apartment was out of this world. It made you feel like you were all alone in the world. While reading articles on how many people were going out of their way to get that one perfect Mount Fuji picture, we could almost hug it from our huge window. An unforgettable location!! Accommodation is very responsive and has everything you need. Outside of the room but within the building there are plates, fresh water machine, bathing accessories, well equipped laundry room and of course a vending machine.

Stayed in May 2024

Take into account your only have a private toilet, but not bathroom, which is shared with other guests and it's located as part of the hot springs bath room. It's not a big deal as most times this room is empty, but yet this is something to note. Also, if you don't used to sleep on a Futon mattress, take into account you'll need at least 2-3 one over the other, as for us we had only 2 extras for all the family, and I think they should offer more.

Great place to stay and experience Hakone area, without ripping out your wallet. We were family of 6 people, and the room was big enough to host our all in comfort. The room was clean and organized, and you have a refrigerator, microwave, glasses and other kitchen amenities. The location is great and close to all activities in the area, there are restaurants around as well as 24/7 grocery shops. Overall very recommended place to stay.

Stayed in April 2024

No elevator

The view and the food.

Stayed in April 2024

If you’re not travelling by taxi then it’s a very steep and long hill to walk up from the bus stop - you will be out of breath Lack of flexibility with fixed check in and check out times - some more communication/ planning with the cleaner could resolve this and this would add to the customer service.

Amazing views of lake and fuji Plenty of space Quiet and not sharing the property with many people Amazing onsen view

Stayed in March 2024

Heat was leaking out through the big windows, closing the panel doors didn’t help much. Hard to get here without a car, and there’s a giant pothole on the road to the carpark. Snowy roads leading up to the ryokan means winter tires is necessary. Shared onsen is a bit small.

Good view of fuji and the lake, ice bucket and ice machine, laundry and iron. Lots of appliances in the room including microwave, toaster. Also has a tea set and wine opener.

Stayed in February 2024

The location is great but only when you travel with car. We didn’t have car and arrive togendai at 5pm. It was all dark and so scary to walk. We couldn’t book a taxi as they speak Japanese. When the bus driver was kind enough to talk to the taxi company, they said there is no taxi. It was not a good experience on the first day in Hakone.

Great Mount Fuji view in both room and hot spring. Very clean. Spacious room.

Stayed in January 2024

If you arrive by public transport you need to factor in that it’s a bit isolated.

Property is new and with astounding view of Mount Fuji, from both the room and the onsen.

Stayed in January 2024

The breakfast was only bread and juice. For this price, I would have expected a better breakfast. The vending machine to buy food didn’t work. The main room window’s exterior was dirty, which was unfortunate because the view was so amazing. The drinking water tank didn’t work so well and was empty in the morning.

Beautiful view of Ashinoko lake! The dinner was delicious and the bath was wonderful. We had free Netflix. The room was clean and comfortable.

Stayed in December 2023

The place has much less services (or any) and amenities offered. You go in and out without meeting any host. There is no shuttle bus, which other hotels offer, no bookable meals (don't be confused by the pictures showing dinner and breakfast), no one can take your luggage if you were planning to send it ahead. If you want a tea or coffee in the morning, you will have to get it from the highly priced vending machine. While you will not see the host, you will certainly hear from them, they send multiple messages about the rules (and fines if you break them), to a point where we, very clean people in general, were worried about doing things wrong. There is also no place to dry your towels after using them. There is a small stand near the sink, but way to small for the size of towels supplied. Our booking on booking.com also said the room would be with a shower. It was without one. Maybe it's a translation etror. Later information send by the host also made that clear. But since the booking is not cancellable, it's a tad late then. Either way, it was a nice stay. You just have to be ok with the system, which compared to the hospitality of most Japanese hotels is very different. If you are ok with that and if you are there by car/willing to carry your luggage up quite a few steps, go ahead and book it. It is a truly beautiful place.

Generally, the place was gorgeous. From the ropeway station it is a 25 min hike up the mountain (or you take another bus or taxi) but every step up is worth it, as the view through the gigantic windows is absolutely worth it. You have a direct view on mt. Fuji and can watch the sunrise without changing out of your pajamas. It was generally very clean, some seating pillows had stains, but those seem like they were cleaned but wouldn't come out. Maybe the guests before were messier. The bathing area is also great, it is clean, shampoo ect is supplied and you again can see mt. Fuji from the window as you soak in the hot hot water. Since not a lot of guests are there at the same time, you almost always have it to yourself. I would go there again.

Stayed in December 2023

too much seriously rules and the door opening is always confused

Great view from window

Stayed in October 2023

No restaurant near the area neither no mini store in the hotel. No customer attendant to answer your query, do it all by yourself.

The place is peaceful and beautiful surroundings. The rooms are big that you can comfortably rest. We enjoyed the onsen. You can get a nice view of lake ashi & mt fuji from the room.

Stayed in October 2023

Was a bit of a challenge to find the place but not that big of a deal. Google maps shows the way.

Amazing views, fully automated check-in, huge room, clean linen.

Stayed in October 2023

I booked this place a few hours before arriving, expecting a nice ryokan with a dinner experience as advertised. We arrived and messaged the host about how to get dinner and they said we cannot have it because we were supposed to have booked it when we booked the place - this was not an option when I booked... Fine, I asked if we could add the dinner now (it was about 5pm) the host said we could not. The dinner-in-the-room ryokan experience was the only reason we booked this place. There is no furniture other that the giant dinner table in the center of the room, so not conducive to spending time there for anything other than dining or sleeping on the low-quality futons crammed into the corner. There were no restaurants open nearby and it was getting late. Our only option to eat dinner that night was to book another hotel in a nearby town and catch the last bus (which we just barely made) to get there. There were no functioning taxi services. Definitely avoid this place if you don't have your own car, from the bus you have to drag your baggage 1k up a hill and about 500 stairs. Anyway, host would not let us cancel even tho we had only booked a few hours before, the hotel was almost completely empty (so they weren't missing any business because of us) and they had falsely advertised a ryokan experience with food. Somehow Booking.com allowed them to keep both nights of our money $350 without any refund. I feel taken advantage of. We were charged $350 for causing no inconvenience to the host and had to pay for a whole new hotel and scramble to get there late in the evening. It was a huge hassle for us and the host was completely unsympathetic. I highly recommend skipping this experience so you don't get scammed and so you don't support someone with such poor business practices and lack of good faith.

Not worth the view.

Stayed in April 2024

Great onsen. Very suitable for young kids.

Stayed in April 2024

Nothing :)

The onsens were amazing. There is a men’s and women’s communal onsen. The men’s onsen had 4 rinsing stations, and the women’s had 3. The men’s was big enough to comfortably fit 4 people, probably more. Property owners were very responsive and helpful. They even drove us down to the bus stop in the rain!

Stayed in April 2024

Whenever Onsen

Stayed in March 2024

I am personally not a super big fan of the public baths, so I would have loved to have an option for a private bath or a personal shower. Either way I understand that it is a traditional thing in Japan.

The room was super nice and clean, the view was amazing! Especially on our second night with the clear skies and Mount Fuji in the distance. Would definitely stay here again and recommend to anyone!

Stayed in March 2024

The view

Stayed in February 2024

We had an exceptional stay at here!Their responsiveness was remarkable when we forgot our bags – swift and efficient. The onsen was truly rejuvenating, and the futon provided a comfortable night's rest. The view outside the room was also to die for!!

Stayed in February 2024

Spacious room, great location and view

Stayed in December 2023

It can be tricky to get to the place with public transport- but we were able to do it with 2 kids so was worth the amazing view in our room. Because it is secluded it could be good to add a few more items to the vending machines for dinner- but I highly recommend this place.

The room was lovely and had the most incredible view of Mount Fuji - the onsen was amazing overlooking the mountain as-well and the facilities are very well kept. We would definitely look to return here if we are in the area- we were able to relax and get first row seats to the wonderful mountain.

Stayed in December 2023

Location location location. Definitely avoid if you don’t have a car. Family of five young children. We arrived at station 730pm with our luggage - no taxi available. Message staff (very responsive) but always no help. Could not help to call taxi etc We walked and luckily the near by hotel got their driver to take us to accommodation as they could see we had 3 young children and a lot of luggage. Next day, it took us a good 15-20 mins walk to the station and luckily it was downhill. We could have definitely not been able to do it the night before as it gets dark fairly quickly (5pm), especially with children and suitcases. We had to leave for Kyoto - 630am bus. Staff could not call taxi company for us for information. My Japanese friend from Australia assisted and called for information and helped us book for a taxi. Staff informed they couldn’t help with booking. My friend informed me taxi don’t operate that early. We had no option but to walk to the station. 5am with 3 big suitcase and two small ones. Three young children in the dark! This was very challenging and it was not an easy walk. Some part of the road was gravel so we had to lift up the heavy suitcases. Lucky it was downhill and it took a good 45 mins walk. There was lots of rules to follow too. Onsen was ok - only indoor. No water in drinking water tank.

Waking up to amazing views of Mt Fiji Experience sleeping in traction Japanese rooms

Stayed in December 2023