The location is difficult, but as far as I've seen Hakone in general is like this. The cleanliness was fine, it was quite comfortable and overall the facilities were just ok.

The hospitality was so good, for me it's the main thing making the place so loveable. I felt welcomed there and as if the workers there consider me a friend.

Stayed in May 2024

Great traditional Japanese room, perfect size for even solo travellers. The private onsen was amazing as well.

Stayed in March 2024

If you don’t plan out your dinner ahead, it can be a little tricky to find something before everything closes. That is fine though, since I was already aware of the location.

The onsen, the view from my room and the staff.

Stayed in April 2024

The luggage had to stay out of the room but since I was staying only for one day I could manage

The private onsen by reservation was perfect and I could even get earlier since it was according to an agenda

Stayed in March 2024

The way that gora is structured as a town makes staying in an accommodation like this challenging. Typically you stay in a ryokan and go out during the day then return to eat dinner at your hotel, but for a hotel that doesn’t have dinner you have to go pretty far to find somewhere to eat, and getting back can be tricky as your options for transit are much more limited after dinner time.

Nice Japanese style rooms with large comfy futons. The staff was very nice and accommodating. The onsen was clean and relaxing.

Stayed in April 2024

The room was quite small and there is no bathroom outside of the private Onsen. This is not particularly bad, but I have expected otherwise and it could be mentioned more prominently in the description of the ho(s)tel.

The hosts were wonderful and welcomed us warm-heartedly to their house. We got restaurant recommendations (of which unfortunately all were closed, but that's not the hosts fault) and got directions to get around in Hakone. The private Onsen is also pretty nice.

Stayed in April 2024

Room was cold (April) you need to wait for the air conditioning to het the room warm. Location is near the cable car station but the cable car do not work after 16:45. Buses are also severe, It is mountain region so it is necessary to walk up and downhill to any possible transportation stops or call a taxi. Calling taxi is difficult if your phone line is inactive or you are using e-sim. There is no restaurant or convenience store nearby.

Spacious and clean room English speaking friendly staff Private onsen Quiet and calm region

Stayed in April 2024

it’s not the best location for having food at night as it’s already up the hill.

Very friendly hosts and a nice private onsen

Stayed in April 2024

Helpfull staff. Lovely private onsen. Quite, calm area and big rooms.

Stayed in March 2024

Nothing much but I’d like to suggest some improvements. 1. The location of the property is in a small lane, and can be difficult to spot. I’d suggest an exact google pin for the same, along with some pics of surrounding roads to take. 2. The windows near the double beds were not air-tight. It was windy outside and during the night, one could feel the cold air coming it from somewhere. The rooms had a hot air blowers so it wasn’t much of an issue.

1. The host, Tammy, was very communicative and responsive. She provided her WhatsApp number for fast communication which helped as I had to confirm with her for a few things, and she responded with super fast response every time. 2. The property was super clean. It had a small indoor onsen. It was nice to have it for yourself - you can book it for private use. It’s useful for those for whom first time onsen experience can be overwhelming. 3. We were 7 people including the kids and an infant. But Tammy thought that booking was made for 7 people excluding kids. She was constantly worried that the rooms we booked would be small for us. So she offered the whole 10 bed mixed dorm to us, which had 2 double beds and 4-5 bunk beds. Kids loved the bunk beds. It was very considerate of her. 4. There is ample parking for 4-5 cars.

Stayed in March 2024

Walls are very thin. Some guests need to be reminded to be quiet in the morning hours.

Great onsen. Staff are very nice and helpful.

Stayed in March 2024

The manager is adorable and I am surprised she gets some bad comments. Yes the toilets are shared and you have to book the Onsen (lovely + can be shared as a hetero couple where other onsen are public but separated per gender) but this is explicit at the reservation, same as the time for checking in. The room was the most beautiful and authentic we have seen since a very long time and an absolute pleasure staying there. Do take the hakone free pass and plan ahead for some dinner food, and you will have a wonderful time!

Stayed in March 2024

The location is great, especially if you have the hakone free pass. Your need to take the cable car/fernicular train up the hill a few stops above Gora. They come often so it was good for us. We had two little kids with us and they were welcomed and had a good stay. The baby loved crawling on the tatami mats. The onsen was really nice after a cold day doing the hakone loop.

Stayed in March 2024

Everything was great but price was bit high for the peak time of travel.

I recently stayed at the property and had a wonderful time. It is conveniently located near the Kami-gora cable car station, providing easy access to Gora and Owakudani via Saunzan. The hotel itself is just a minute's walk away from the cable car station, which is perfect for those without a car. One minor inconvenience was the lack of transportation options after the cable car stops running, but this is a known issue in Hakone. I believe it would be beneficial for the hotel to offer cab services, even if at a cost, to provide guests with more flexibility in exploring the area. The highlight of my stay was the private onsen. I enjoyed two evenings of relaxation in the soothing hot water. On the first day, the water was extremely hot, but on the second day, it was lukewarm. As this was my first onsen experience, I was unsure of the optimal water temperature. Nonetheless, it was a unique and enjoyable experience. The bathroom facilities were well-stocked with shampoo and other necessities, although I found it surprising that there was no private bathroom. However, the shared bathrooms were clean and well-maintained. On the third floor, there were one toilet and two urinals for men, and two toilets for women. I cannot speak for other floors. Despite the clouds obscuring the view from my room, I still had a great experience at the property. I would recommend it to anyone looking for a relaxing getaway in Hakone.

Stayed in February 2024

It could’ve been a little more warmer. The reception area was so cold, would be more appealing if on entry the area was heated. Our room was toasty once it was heated, but the building itself was cold as was the bathroom, which was off putting for visits to the bathroom in the night, if these areas had some sort of heating then there’s no issues at all. Other than that we loved our time here, it was very convenient to going either visiting Mount Fuji or to go to the Hakone Open Air Museum - which are both a must see, just breath taking... The host was so lovely too

Close to trains and public transport

Stayed in January 2024

Location.

Staff were so lovely and welcoming. Room very clean. Location a bit out but buses and trains easily accessible.

Stayed in February 2024

Nice onsen

Stayed in December 2023

The only available rooms on booking.com were a small double and a single (family of 3), but it seems like if we had asked closer to the booking date we would have been able to get a group room big enough for the 3 of us. My mom has a bad knee so I also should have checked for a lower floor room, we were on the third floo r.

The owner was very kind and even offered to drive us to the nearby restaurant. My parents loved the private onsen, one of the highlight of their visit.

Stayed in January 2024

May not be for everyone as bed is on the floor also no restaurants nearby

Traditional style rooms clean and friendly staff, private onsen available take the cable car up

Stayed in December 2023

With the advertisement bout the room with a garden view. Well, it’s not that really bad but I kinda feel it’s a false advertisement cause there was no garden at all cause the main window is the garage/ main entrance of the building although I commend the view of the mountain up ahead is a good one but not really striking, the 2nd window is next to another hotel so not really a view and you gotta keep it close for privacy It is not something I’m bothered bout .. its prolly a translation error

I love the distance of the hotel and the cable car it was very near so it’s a good one, also I love the idea that the owner is allowing us to book for a PRIVATE ONSEN ahead of time once you checked-in in the hotel which is a great deal for foreigners

Stayed in December 2023

Nil

The private hot spring facility, The owner (tam) is very helpful in recommending places to go, and hospitality. The location is also very convenient to travel to tourist attractions.

Stayed in December 2023

Its fine but they dont have private toilet or shower in room so its so hard for us that wants to take a shower right after the travel. Because its by sched before you to take a shower and onsen

I like how the staff is so cheerful

Stayed in November 2023

We are family of 5 are all enjoyed staying here. Clean and practical. Onsen was really good and relaxing. The host was very helpful. Definitely come back if we ll opportunity to be around Hakone.

Stayed in November 2023

The onsen was not available as early as I expected. It needs more specific directions to get there from the train

Stayed in October 2023