The staff did not know English mostly and the food was average

The place was fantastic, the onsen relaxing, the view amazing and the staff very accommodating.

Stayed in May 2024

Very accommodating, super friendly, delicious food

Stayed in May 2024

Beautiful place, overwhelming. This is very authentic ryokan. And the room was beautiful. Both dinner and breakfast was beautifully presented and tasted AMAZING! So happy I got to experience this wonderful roykan.

Stayed in May 2024

Nothing, it was great. The only issue was the bus ride to the hotel with our luggage.

Super dreamy location, very welcoming staff, we were treated so nicely. The room was also comfortable and the private onsen was so good.

Stayed in April 2024

Everything was perfect! The staff was kind, food was delicious, rooms were comfortable and clean, and the private spring was amazing. Hakone Kowakien Mikawaya Ryokan truly made our trip special.

Stayed in April 2024

Wish I could stay a night or two longer! 😭

I loved the views from the Ryokan, was totally worth the walk up the hilly road with a suitcase. The staff were excellent and after I checked out it was raining so the very smartly dressed man behind the desk helped me by giving me the bus timetable and even took me to the bus stop I needed to go! The food was delicious both dinner and breakfast and VERY enjoyed both the Indoor bath and Outdoor bath in the villa!! What a wonderful stay! 🥰 Thank you so much!

Stayed in April 2024

No ramp or elevator for luggage when going up to the entrance or going down

The included breakfast and dinner. Quaint area but very beautiful. Close to convenience stores nearby and bus stops. Located in between attractions. Love the view from my room

Stayed in April 2024

The food can be improved.

The private onsen was amazing! The room was very spacious. The place is a bit old but very well maintained.

Stayed in April 2024

Stunning old Japanese ryokan experience. Staff are wonderful and helpful and location easily accessible from bus and train. Onsen was wonderful.

Stayed in April 2024

Facility could use a little bit of updating, although with caution not to change the historical nature of the old building. That was very charming.

Staff were kind and helpful. Food was amazing and SO many different courses. I have never seen anything like it! The food was a very unique experience for us and we appreciated how authentic and traditional everything was. We splurged for the private soaking tub on our patio and it was well worth it--we went in several times during our stay.

Stayed in March 2024

Nothing negative. Please note if you have dietary requirements you should advise well in advance.

Beautiful traditional property. A great welcome. Lovely, spacious traditional room with comfortable beds. Outstanding Japanese food from thoughtful chef with delicious ingredients. Dinner and breakfast in a Dining Room. Good indoor and outside Onsen baths.

Stayed in April 2024

Nothing

The instructions on the booking should be clearer on the means of transport available from Hakone Yumoto

Stayed in April 2024

N/A

Absolutely amazing facilities, we really enjoyed the private onsen.

Stayed in April 2024

really couldn't fault anything!

loved our stay in this ryokan, the food was phenomenal, they were also very accommodating to our son who was not used to japanese food. the fact that you're dining in a dining room made it much more comfortable for my husband who struggles to sit comfortably on the floor.

Stayed in April 2024

It was great! No complaints.

The staff was amazing! Warm and welcoming. Helpful and attentive.

Stayed in March 2024

I stayed in a private villa with a private onsen and it was almost magical. From the building itself to the nature the entire ryokan is nestled around. It was all stunning. They especially loved how someone showed me to my villa and showed me around while waiting to answer any questions I might have. I can’t wait to stay here again.

Stayed in April 2024

Nothing

I liked how much it felt like home. I liked the warmth and cleanliness. It was all around enjoyable.

Stayed in April 2024

Beautiful location and garden

Stayed in April 2024

-there was a flight of stairs right infront of the entrance so you’d have to carry your luggage although the staffs are very very helpful - the baths are rather small. Might be better to go to yunessun -the lounge gets really full after dinner but this is no fault of the hotel -the slippers are very slippery and quite dangerous when walking up and down the stairs, the bathroom slippers are so much better to walk around with

-there is a bus stop right outside the property -the food is well prepared, beautifully served -we got lucky having the cherry blossom views in peak season -there is a private onsen that does not require prior reservation (although it is small) -ryokan is old authentic and traditional

Stayed in April 2024

It’s a bit of a trek to the lake and visitor areas- not a problem, just be warned. Beautiful location though

Very comfortable and private.

Stayed in April 2024

Gorgeous ryokan with a lovely garden. Also there is a beautiful park right across the street. The meals were delicious and the staff was very friendly.

Stayed in April 2024

The great hospitality of the staff

Stayed in April 2024

Nil.

Beautiful property, generous and exceptional dinner and breakfast service. The private onsen inside and outside was perfect for us.

Stayed in April 2024

Some of the food was an acquired taste, especially breakfast, but all part of the authentic Japanese experience. Some more guidance on wearing the traditional robe and jacket as first timers would've helped but didn't detract from the experience.

Amazing place to get totally relaxed. The private onsen was a real treat and the beds extremely comfortable. We slept really well.

Stayed in April 2024