Not much really

Impeccable service from the staff, awesome food, great facilities

Stayed in December 2023

We got the room with the private onsen and it was amazing. The room itself was cozy but the best part was the private outdoor onsen. Just relaxing in your own onsen after a long day was such a great experience!

Stayed in January 2024

n/a

One of the best stays I had on my entire trip to Japan Tatami mats and private onsen facilities in room were great and gave the stay an luxury but authentic japanese experience. There were yukata / traditional robes and socks provided as well as woven baskets holding towels / bathing accessories The staff were lovely, I was very pleasantly greeted at reception on the first day with green tea and a small traditional sweet while our check-in forms were arranged (this was well received by us being very tired from the day). The included dinner and breakfast were delicious and beautifully presented. The bed and room were very comfortable. Hotel is conveniently near bus stops for a number of theHakone Tozan bus lines connected to key sites / attractions in Hakone We used the luggage forwarding/delivery service at Hakone Yumoto to and from the hotel. We would recommend this for anyone who is travelling with a suitcase. The luggage was neatly in our room when we arrived and easy to send back when we checked out!

Stayed in January 2024

It was a pricey stay and not sure if it was because it was over the holidays but if you don’t go over new years it’s almost 1/3 - 1/2 the price.

It was a nice traditionally building. The room was a decent size and we had a private onsen which was amazing. They have a shuttle bus which takes you back and forth from Gora station which is convenient and the bus stop is located right in front. The dinner and breakfast was amazing. They also provided yukatas which many people wore to dinner. Overall it was a great stay.

Stayed in January 2024

The water temperature of the lady's public bath was a bit low. Plus, although we did enjoy our dinner and breakfast, It would have been better if we were given more explanation about the dishes.

I liked the condition of the room and beddings. It was very clean.

Stayed in January 2024

Nothing, it was a great stay.

There's a bus stop literally on the doorstep. The room was superb. It felt like I was surrounded in luxury. I stayed in one of the annex rooms with my own onsen, and it was exactly what I needed to relax and enjoy a good soak after a long week. the kaiseki dinner and breakfast were amazing. The staff tried their utmost to explain everything in an understandable manner, and they had some English-speaking staff too. 10/10, would come back again.

Stayed in December 2023

I'm rather tall, and it's easy to smack your head into the low door posts, lights etc. Hence when tall, ensure to walk through the villa with your head bent down ;-)

Beautiful traditional Japanese Onsen Hotel with separate villas in a very nice garden setting. Dinner and breakfast are traditional Japanese meals in a private dining room and are really nice. Very friendly service and accommodating staff complement the whole. Of course the villas are nice and spacious (we are a family of 4) and the private onsen with inside and outside hot bath are a treat. Especially since we had around freezing temperatures, the outside hot bath gave the special temperature shock experience. A really great experience

Stayed in December 2023

The private onsen and the services

Stayed in December 2023

We stay in villa so it's a bit far away from the main building need to walk to main building for dinner. I which we can have dinner and breakfast at our room as it is very big space prepared for the meal already. It will be a bit struggle if it's rain but the ryokan prepared boots for us in case there's rain so good enough

Very great experience here in a 140+ years old Ryokan. Very luxurious view and room. The room is very big the onsen is superb can't be more pleased The bed is very comfy. Best amenities, we even bought the shampoo home from the souvenir store. All the goods they use is premium

Stayed in December 2023

Location bit hard to get to.

All the staff seems to be trained in English Very hospitable experience

Stayed in December 2023

enjoyable and relaxing

Stayed in December 2023

As with all onsens/ryokans in the area it is on the pricier side however given the dinner and breakfast we got I think it was worth it.

The service was amazing and the private onsen we had was so relaxing. We also loved the dinner and breakfast food, they catered to my dietary needs (I can't eat dairy and eggs) and everything was delicious.

Stayed in December 2023

nothing.

The food was amazing! The private hot spring was spacious enough for 2 people. Bed was good. Honestly, was such amazing experience.

Stayed in November 2023

Nothing much to say we didnt like. Asides maybe shuttle service can come more often, but we took the bus it wasn't hard at all.

The staff tries to speak English to accommodate us. Most can speak the minimal, but the gesture is there. We appreciate that alot. The scenery was beautiful. Our room was comfy, beautiful private onsen, room can fit everything and comfy. Provided all necessities needed. Food was TRIPLE A, beyond amazing. Breakfast was very hearty. Presentation of food was amazing, staff explains everything very well. Really love the service here.

Stayed in December 2023

Very friendly staff and amazing food.

Stayed in November 2023

Not too much to complain about, my friend found a few dead bugs but that wasn't much of an issue.

Great food, location, private onsen, and staff! We felt very welcomed at the ryokan. I would definitely recommend going here. The shuttle service from Gora station was awesome to have since the ryokan is a bit a ways from the station

Stayed in December 2023

Absolutely loved staying at this Ryokan. It was our first time, and we loved the experience – the food was sensational, fresh and decadent. It was fun to explore in our yukatas, and such a gorgeous location.

Stayed in October 2023

Food was delicious, rooms incredibly comfortable and the onsen in our room was very clean and lovely

Stayed in December 2023

It took very long to get there from hakone station but I suppose that's what it takes to be amidst the trees and mountains The light switch for the bedroom was outside the bedroom

The private outdoor onsen was just the absolute best! I appreciated that they provided yukata and the staff was very nice throughout

Stayed in October 2023

Hard to find

The dinner and breakfast service was impeccable!

Stayed in November 2023

No

It is a hotel with 140 year history, yet extremely clean and comfortable.

Stayed in November 2023

Food. I wish they had options.

Service was exceptional. Rooms were cleaned and cozy.

Stayed in November 2023

Nothing

The staffs seemed very resolute in giving us a relaxing experience during our stay. They are welcoming and very helpful. The only reason this review is a 9 was that during dinner we got Hot Pot as dinner and we did not know how exactly it was done. We did not get any instructions about the paste and other condiments that we should have put in the pot, and therefore for half our meal, our Hot Pot did not have enough taste. It was otherwise an enjoyble experience. The breakfast on the other hand was perfect, for me, who eats fish and enjoy seaweed soup. The green tea served with it was my favorite. My husband didnt like fish but he also thinks that it was a good meal, for what it was.

Stayed in November 2023

The food was unfortunately not very good. You get a sense the place is quite commercial. I wouldn't recommend coming here except if you take the room with private onsen, as it is not available everywhere.

We took the big room with the private onsen. The room was a bit dated but in a charming way. The private onsen was out of this world. If you come to this Ryokan, then take this room.

Stayed in October 2023

Little bit not convenient for old people like my dad, as we need to walk up a few stairs to get to the room, but the hotel stuff was very helpful.

Beautiful view and very nice room with private onsen.

Stayed in November 2023