The traditional Japanese beds and pillows are a little difficult for us westerners to get used to but we managed. Since the staff needed to clean our room we were asked to leave during the day and traveling around Hakone by bus proved to be a challenge.

We traveled to Japan for our honeymoon and staying at a Ryokan like this one really made it feel like a special occasion. We were given traditional robes to wear around the facilities and had a great view from the private porch in our room. The food was delicious and the staff were overall very helpful.

Stayed in April 2024

The walk from the bus stop is a little daunting the first time simply bc there are no sidewalks so you have to pay close attention to the roads and any oncoming traffic.

Beautiful, well maintained ryokan with traditional tatami space in rooms with modern amenities. The staff were incredibly helpful with great attention to detail and taking care that they improved my stay whenever possible. They assisted with luggage forwarding, had a driver to take me to a nearby bus station when I wanted to go out for the day, and checked in on how my day activities went when I came home for dinner (which was always excellent). It was my favorite part of my stay in Japan and I told everyone I knew about it. I would love for another opportunity to stay here again.

Stayed in April 2024

We loved the hospitality and the food was excellent.

Stayed in April 2024

Was perfect. Only possible downside I could see is if you wanted to get into the town everyday it's a bit far, but my wife and I just relaxed in the onsen and chilled out rather than going down the mountain.

It was an amazing get away for a couple of days after a few weeks of trekking all over Japan. The onsen on the balcony was amazing, the staff service was thoughtful and very engaged, and if you like traditional Japanese cuisine, the breakfast and dinner provided were an experience.

Stayed in April 2024

Everything was great and I have nothing bad to say, I enjoyed every part of my stay.

The staff was very attentive and even made sure to ask about allergies, they even took time to discuss the best way to reach a point of interest for my girlfriend and I.

Stayed in April 2024

The staff were very nice and they spoke English which was very helpful. The balcony private onsen was so relaxing and the rooms were very clean.

Stayed in April 2024

The room was different than expected but I really can't complain.

The best part was the staff. The second best was the private onsen.

Stayed in April 2024

Nothing!

Amazing stay! The staff are so kind and helpful, the room was clean and cozy, and the private bath is amazing. One of us had an allergy and they were super accommodating and attentive.

Stayed in April 2024

The rooms although a little more dust present than able to ignore were good.

This loc was amazing! My wife and I truly did admire the older woman who was able to communicate with us in english though our japanese skills were very limited. Unfortunately she was not in the day we checked out we would’ve loved to thank her for the exceptional service. The walk to the loc from the nearest bus stop is not too bad. (carried 2 backpacks and 2 luggage) and their shuttle service was easy to arrange. The food was great, we usually do not eat the sort of meals they provided but it turned out to be absolutely delicious, I implore visitors to keep an open mind because the payout was spectacular. The view especially was breathtaking. We will definitely be make a reservation here again on our next visit.

Stayed in March 2024

If you travel by bus like I had to get there there it can be pretty difficult to get to nearby attractions. 9

The private onsen was amazing. The dinner they served was absolutely incredible.

Stayed in March 2024

Nothing much really, would recommend to everyone

The food, the private onsen, hospitality, room everything blew us away

Stayed in March 2024

We didn’t love the breakfast but that’s just because we are not a fan of fish and rice for breakfast but it was an amazing experience and the work and effort that goes into it was amazing.

The rooms were amazing with the private onsen on the balcony. The staff are incredibly friendly would do anything for you and then when you’re down for dinner they set your futon beds ready for you. The food was a Japanese experience.

Stayed in March 2024

Pillows are flat and don’t support my head very well. The dinner chopsticks were difficult to use and awkwardly shaped.

Food and accommodations were amazing! I really enjoyed the private onsen and the beautiful view that came with it.

Stayed in February 2024

It was a little bit out the way of the 'action', so required a bus journey to the attractions of the area. This was good at times, because often we were able to get a seat on the bus before the bus got busy. Breakfast was at 8.30 / 9am and dinner at 6 or 6.30pm so it did limit the time you could spend exploring. If we'd have known, we might've extended our stay another night to ensure we could see everything we wanted to. Also, not the most accessible for English speakers. We didn't mind too much, of course we're in Japan and have limited Japanese so we expect to not understand everything but it was a little confusing at times trying to understand room instructions / menu. Google translate was our saviour!

We stayed here on our honeymoon trip to Japan and it was the perfect romantic location. The private onsen overlooking the mountains was a highlight, such beautiful scenery in this area. Our other main highlight was the food - it was traditional keiseki dining in private booths downstairs, and everything was so delicious and displayed beautifully. It was a nice little touch as well, when going back to the room in the evening and there would be ice cold water and a snack! Staff were very nice, although only a few spoke English. The bus station is around 5-10 minutes walk, but the staff can drive you there in the morning.

Stayed in February 2024

Hour long bus ride (which wasn’t bad, just long) and only a shuttle TO the bus stop. A taxi would’ve been expensive and about the same amount of time to get up the mountain. Renting a car might be a better experience to get here.

Very authentic ryokan and great in-room onsen :))) Felt lucky to experience this for such an affordable cost due to onsen construction going on.

Stayed in February 2024

Nothing

Hakone is a real natural jewel and I am extremely happy to have chosen it as my last stop after chaotic Tokyo. we stayed in this property which is located in an enchanting position, the view of the mountains from the room gives a feeling of peace and tranquility, outside a private onsen makes everything even more magical. the staff is very kind, they helped us book a taxi for the following day. we had a beautiful dinner wearing typical yukatas and tasting various land and sea dishes. the room is equipped with all comforts, they even made us find a snack. breakfast is served from 8.30 and unfortunately our taxi was at that time so we couldn't enjoy breakfast, but everything was really perfect. I absolutely recommend this structure to those who want to immerse themselves in the peace of Hakone and savor the authenticity of the country

Stayed in February 2024

The ryokan was under renovation so the main onsen was closed and the entrance facade hidden by scaffoldings. The secondary indoor onsen was however fully functional. This "issue" was easily offset by the great price and the private balcony onsen.

The wooden onsen tub in the balcony was the highlight, of course, but I also really liked the private dining room, the stellar service of the staff and the general sense of tranquility, hospitality and luxury. The view was not mount Fuji of course, but it was really nice nevertheless. Excellent fully automated toilet with integrated lights.

Stayed in December 2023

Nothing at all!

This place made us feel like royalty from the moment was parked the car. We had delicious meals in our own private dining room and were both provided with a traditional yukata to wear to dinner (we got to choose which pattern we liked from a basket of options). The meals were traditional with multiple courses and delicious! The beds were comfortable and the view from our room was breathtaking. We loved the onsen on our balcony and despite it being a chilly morning it was lovely and warm inside. Thank you for a wonderful and memorable stay.

Stayed in November 2023

The location of the ryokan makes it a little inconvenient to get to the place.

The private onsen with a view was wonderful. The staff was very nice, and the hostess was a delight.

Stayed in December 2023

The food is delicious..accommodations is great..we had a great time..and the view is amazing.

Stayed in December 2023

Nothing

Everything, the food, the service, the experience, the location

Stayed in December 2023

Need to walk 10min from the bus and need to walk up and down on some parts of the road. Luckily they drove us out when we checkout.

Very cosy and clean, the food was excellent.

Stayed in December 2023

The only thing that was a bit inconvenient was the shower. It was located on the balcony which made taking a shower at night a bit more difficult since the nights were cold, but after running the hot water for a bit everything was fine.

The hotel was a short walk from the bus stop. The owner does not speak much English but there was always another member of the staff who did speak English. After checking in at around 3pm we were able to select the time for dinner and breakfast along with a departure time where a van takes us to the bus stop. We were then showed our room by a member of the staff. The room was great, a traditional Japanese room with the private spa on the balcony with amazing views. We were both given a traditional yukata to wear for relaxing and dinner. Once dinner was ready we got a call from the front desk on the room phone telling us to come downstairs. The dinner was served in a private dining room and was amazing! During dinner, the staff goes into the room and set ups the beds for the night (the coffee table was moved to the side and two mattresses were placed in the center of the room. The shower for our room was located on the balcony. In the morning we got another call for breakfast which was served in the same dining room. Breakfast was also very good. Overall this was a great experience and we would definitely recommend it to anyone visiting Hakone.

Stayed in October 2023

They didn’t really explain to us how anything worked, we had to figure it out ourselves

Incredible view, great food and really relaxing time overall. Staff were flexible and gave us a lift to the bus stop after the “permitted” times

Stayed in October 2023