250-0408 Kanagawa, Hakone, Gora1300-238, Japan
#81 of 138 hotels in Hakone
Guests' ChoiceBased on 28 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
8.9
Facilities
8.9
Staff
9.1
Value for money
7.7
Free WiFi
9.2
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Showing 1 – 25
Reviewed: 8 May 2024
Linda
United StatesNone
Clean, staff courtesy and great onset
Stayed in May 2024
Reviewed: 8 May 2024
Barnes
United StatesNothing
Serene landscapes, quiet and private
Stayed in May 2024
Reviewed: 17 April 2024
Carmen
United Statesthe room set up and amenities, the meals were delicious, property was beautiful, the staff were all warm and friendly.
Stayed in April 2024
Reviewed: 13 April 2024
Justin
United StatesEverything. This was a beautiful visit. The room was amazing but the staff were what made the trip. Friendly and added to the experience in every way. Could not have asked for any more. Yet the kept exceeding our expectations
Stayed in April 2024
Reviewed: 5 April 2024
Weinberg
United StatesEverything was over the top. Service was spectacular. The food was amazing just too much to eat. The room and property was spotless. I’m an extremely picky person I see everything. The staff couldn’t do enough. Can’t wait to go back again
Stayed in April 2024
Reviewed: 30 March 2024
Casey
United StatesI feel like the food could be better, it was okay. I enjoyed that meals were served in the room however.
The room and facilities were amazing! I stayed in Den, and it was probably the nicest room I’ve stayed in (also the most expensive). The staff were very friendly and helpful.
Stayed in March 2024
Reviewed: 19 March 2024
Howard
United StatesGreat food!
Stayed in March 2024
Reviewed: 21 February 2024
Danny
CanadaNa
Service was amazing. Room was spacious, clean and new.
Stayed in February 2024
Reviewed: 27 November 2023
Wing
United KingdomThe meals were not satisfied… They came with all fish dishes and tastes not that good for this price. If you choose the Western style breakfast, you will only have few things to eat comparing to Japanese style one. Staffs cannot speck English. If you are not a Japanese speaker, please take this as a note. Sometimes Google translate is needed.
Really nice view and well prepared equipment in room. The bed was soft and comfortable.
Stayed in November 2023
Reviewed: 26 September 2023
Finin
IrelandNothing, everything was perfect
Amazing room and balcony, the staff are very friendly and the dinner and breakfasts were both excellent. This is a fantastic hotel. The onsen was great and the view is brilliant. We have absolutely zero complaints. We would highly recommend it 10/10
Stayed in September 2023
Reviewed: 18 September 2023
Hkam
Hong KongThe entrance should have better signs.
Everything was excellent. Food, staff services etc...
Stayed in September 2023
Reviewed: 20 August 2023
Miyasaka
JapanThe meal was a little heavy.
The rooms are good and the free drinks in the lobby are good.
Stayed in July 2023
Reviewed: 19 May 2023
Alexis
ReunionThere was too many to eat, but all was so good. It's not really a bad things.
The view from balcony was extraordinairy And the driver to transport us to the funicular. Really kind service. The staff was really caring about us.
Stayed in May 2023
Reviewed: 9 April 2023
Michelle
United StatesThe dinner was just good, nothing special and I was expecting a bit more.
Breakfast was very good and filling, the dinner was good but nothing too special. All the employees are extremely friendly and accommodating, they even got me some snacks for free when I mentioned I was hungry. There’s less than 20 rooms in the hotel so it felt very private and not crowded at all. I was able to use the public sauna and onsen with no one else there multiple times. The beds were very comfortable and the in room onsen was amazing and perfect touch to our stay.
Stayed in April 2023
Reviewed: 7 April 2023
Tazmin
United KingdomAmazing location, for views, despite us not speaking much japenese the staff were very friendly and understanding. The food was good and the private onset was lovely
Stayed in April 2023
Reviewed: 18 April 2024
Alesha
AustraliaThe lack of information provided for each service. The staff that checked us in did not provide all the details listed for a massage (oil or normal) and when we were informed by our waiter Mohammad about an oil massage he also did not provide the information on the additional cost. Rajinda who checked us out also showed no empathy towards our concerns about the lack of information provided but instead blamed the language barrier. Gen Hakone Gora hosts all tourist and there should be no reason for the staff to not inform guests of all the information and prices for services that the facility offers. The shower heads were also dirty and filled with dirt.
The views, the spa and the self serve counter
Stayed in April 2024
Reviewed: 24 May 2024
Vernon
United StatesThere are no comments available for this review
Stayed in May 2024
Reviewed: 5 May 2024
Jonathan
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 2 March 2024
Hao
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 28 February 2024
Spencer
CanadaThere are no comments available for this review
Stayed in February 2024
Reviewed: 13 December 2023
To
Hong KongThere are no comments available for this review
Stayed in November 2023
Reviewed: 20 November 2023
Hannah
United StatesThere are no comments available for this review
Stayed in November 2023
Reviewed: 9 November 2023
Jamie
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 23 October 2023
Andy
United StatesThere are no comments available for this review
Stayed in October 2023
Showing 1 – 25
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