wil come back again

Stayed in May 2024

hotel facility

very good

Stayed in April 2024

amazing breakfast, fabulous view

Stayed in April 2024

Everything was perfect

A beautiful new hotel with fantastic facilities for avid skiers and snowboarders

Stayed in January 2024

Everything you need in one location, walkable to everything touristy in the area. Easy 5 minute bus ride to the slopes.

Stayed in January 2024

Nice modern ambience, great staff willing to help out with any requests

Stayed in March 2024

None

Very well organized

Stayed in March 2024

A bit pricey

Memorable

Stayed in February 2024

One of the best breakfasts we had in Japan, very good onsen, photos don’t do justice to the room, our room was very well stocked, they even provided washing liquid for the washer.

Stayed in February 2024

Maybe it was very busy time, concierge response time was not very timely but I could understand that. In one incidence, there was confusion on my car pickup. I requested to meet the driver early but was told that it couldn't be changed due to peak season. However the driver actually arrived earlier at my requested time by about 45mins. We were waiting at the hotel lobby but no one informed us until I checked. I fully appreciated it was very busy time so this is just a feedback for continuous improvement.

The hotel is well equipped with full kitchen appliances. Room is very spacious and with Rhythm onsite for ski rental which is very convenient.

Stayed in January 2024

Nothing to suggest for improvement

Wide variety of food for breakfast and opened early for getting onto the mountain first thing. Shuttle bus excellent, essentially felt a like a ski in ski out resort. Room facilities exceeded expectation and very comfy beds. In hotel restaurants great food, particularly Afuri- great value and worth the queuing. Lovely communal lounge and fireplace for evenings.

Stayed in January 2024

The one thing stopping it from getting a perfect score was the lunch provided in place of breakfast. The lunch is offered as they admit breakfast can get very busy with long queues, it is commendable that they have accepted this and provided a workaround for the guests in the form of a lunch on the day you didn’t take the breakfast. However, the lunch is definitely an afterthought and it feels like that. The pasta dish gave “leftover” vibes.

Fantastic new property in the heart of Hirafu. The interior design is stunning, the rooms are comfortable and the vibe in the hotel is elegant but chilled. Couldn’t ask for a better up market ski resort hotel.

Stayed in January 2024

Bus only operate until afternoon to niseko vilage.

Good breakfast with the view.

Stayed in December 2023

Bus to slopes not fit for purpose when carrying skis

Beautiful hotel, great onsen and amazing spacious rooms

Stayed in January 2024

Really enjoyed staying. Facilities was absolutely perfect. Room was huge&well-decorated. Highly recommended for relaxing

Stayed in October 2023

Some might find its breakfast a little simple. I liked its breakfast, and my partner did not enjoy as much as I did. But both loved its coffee.

This hotel exceeded my expectations in every way. Contemporary Elegance: A new hotel with impeccable taste. Spacious and Well-Equipped: All the amenities you could possibly need from a well-appointed kitchen, complete with a coffee machine, to a convenient washer/dryer. Fantastic Facilities: Onsen(you might find a better onsen, but this is not an onsen ryokan), a well-equipped gym, and multiple inviting lounges to unwind. Ideal Location: Cose to the ski resorts, right across a convenient store, and within a 5-minute walk of delis and restaurants. Exceptional Staff: They went out of their way to assist me with various requests, including arranging for a book delivery and helping me book activities, even though I had made those arrangements independently. Plus, if you visit Niseko during green season, Setsu is the best choice as many other hotels in the area can feel a little deserted.

Stayed in September 2023

Great facilities. Loved the onsen. Room had everything we needed.

Stayed in September 2023

Nothing.

Everything.

Stayed in August 2023

We absolutely hated the beds!! They are so uncomfortable and the pillows are just completely useless. I really do not understand that they put so much effort in designing the hotel, but pay no attention on offering decent mattresses and pillows. At this price point they really should do better. I also did not like the way the breakfast is organized. You have to set up your own table, by collecting knives, forks from a plastic tray. The coffee is offered in a paper coffee cup, which is very poor and weird if you ask me. These are items which should be improved for overall better experience.

The room is light, new, spacious. The amenities in the room, with the dishwasher, washing machine etc are just great. Overall service from the staff is excellent, they arrange everything you request. The design of the hotel is just awesome, they really put a lot of effort in every detail. Do try the suhi omakashe restaurant, great experience!

Stayed in August 2023

None

Everything is high quality.

Stayed in August 2023

Nothing

Breakfast includes western and Japanese food, They were very good quality and delicious.

Stayed in August 2023

No view in the room..

Everything it is perfect.. Good location.. Lawson is opposite the hotel just across the road.. Room is very nice and clean.. Planty of space.. And have the washing machine in the room...breakfast have choices for the western food and Japanese food.. Will be back again..

Stayed in August 2023

Nothing! The entire stay was fantastic.

The location, the staff and private onsen were wonderful.

Stayed in August 2023

For Hokkaido residents, hotels charging for parking is unusual and leaves a poor impression. I would like that fee reconsidered in order to attract more local guests.

This holiday at the Setsu was a birthday present for my wife, who works hard in the medical field. We were not disappointed and in fact pleasantly surprised at this new hotel in Hirafu. The hotel service was outstanding and the room was beautifully designed with numerous extra appliances (washing machine, dishwasher) that my wife loved. This hotel challenges the five-star Park Hyatt in quality of stay, yet charges half the rates of that top-ranked hotel. The staff kindly wrote a a personal birthday card for her, and a birthday cake waiting in the refrigerator. We were touched by the personal service. Later I met the hotel manager, Ms. Tomata, to express my appreciation. Finally, the private onsen, public onsen, yoga classes and workout gym were a luxury bonus that we enjoyed.

Stayed in July 2023