The room was really spacious and clean. I had a private onsen in my room, but even that area was super clean. The private onsen is really relaxing and great if you want to stay with your partner. The staff was really helpful. The lady really tried her best to explain all the different dishes that were available for dinner and breakfast.

Stayed in May 2024

Our room had the stream view and the sound of the stream was relaxing. The room was pretty big; had a dining, sleeping and an area where you can keep your suitcases. And I'm not even talking about the entrance and the toiler area. It was very very spacious and authentic. Public onsen at the ryokan had 2 indoor pools but had no cold water pool. The public onsen is pretty authentic. I didn't have a chance to experience the private onsen. The dinner served in our room was beautiful and we were full right before the end. There were plenty of food served and some of them were art pieces. Staff was verry helpful and lovely. I think the average age of the staff were around 60 or 70 but they were managing pretty nicely. It was like staying at your grandparents where they did everything to make you feel comfortable.

Stayed in April 2024

The traditional dinner and breakfast was remarkable. Staff was very helpful and the facility was very clean. Onsen was relaxing.

Stayed in May 2024

The beds need to be set up after dinner, which wasn’t too much of a problem

The staff were attentive and the room was big for our little one to run around and we had a nice balcony to appreciate the weather. The food was very traditional , we felt it was value for money if you could stomach it but it was a really good experience and we are happy we booked this place. You also won’t have a problem waiting for the private onsen as they have one to book and one that’s free to use if it’s empty.

Stayed in May 2024

It felt quite aged, and the dim lights added to the aged look.

It had a charming traditional feel, and though it appeared aged, it was kept very well and was clean. Adequate amenities were provided.

Stayed in May 2024

the ‘one size’ slippers provided were old and extremely dangerous on the stairs - larger sizes and newer ones with better fits and/or more traction would be a welcome addition was difficult to reserve the private onsen unless you were fortunate enough to stay multiple nights

beautiful location our dinners and breakfasts with Suma was one of the highlights of our entire trip - all of Japan, not just Hakone

Stayed in May 2024

The street light was a bit too bright at night

Awesome staffs, very friendly, easy communication.

Stayed in May 2024

Old, dated, needs a clean as could see dust on walls and air con looked dirty and old and wasnt cold.. For the price of nearly $495 per night one expects more. Also breakfast starts only at 0730 so we missed out as our train was at that time. Most places we stayed started breakfast at 0600 to 0630. Plus it's a whole course so could take awhile. Not well considered

The traditional stay feel...spacious room and location by the river and the dinner service.

Stayed in May 2024

Hakone has become a tourist trap full of ignorant tourists wandering through the area sucking on their Starbucks coffees. Only 5 years ago it was really delightful and now it's become a nightmare

It was a really old style Ryokan and had that kind of rustic old feeling which made it feel very comfortable to stay in

Stayed in May 2024

Traditional food for dinner and breakfast: both were delicious store my luggage the next day and I can highly recommend to stay here.

Stayed in April 2024

Our second night lady that helped us with food service was rude and untimely. Came in room when i asked her to please give me 10 minutes to dress. Woke us up hour earlier than we requested. She pushed in. So rude. The lady first night was perfect.

Very authentic japan onsen. Sleep on mats on floor. Private onsen.

Stayed in March 2024

This place is too expensive for 30 minutes private bath. The time slot we got was 12am to 12:30am which wasn’t great. We didn’t want to jump in the water midnight after a tiring day trip.

Online

Stayed in April 2024

The location

Stayed in April 2024

The room is a little run down

experience was great

Stayed in April 2024

For a guy that eats anything and loves Japanese food this place was amazing. But if you are here to enjoy the customs from the your country and have a hard time adjusting. I would suggest a hotel and mcdonalds, or a place that can accommodate your diets. This place was amazing and deserves way more credit, staff were friendly and were very respectful. If you want to live and breathe the Japanese culture, this is the place for you.

Very lovely staff and hospitable. Meals were amazing! If you love the Japanese culture and want to experience a traditional stay.

Stayed in May 2024

No river view although room was booked with a view.

Traditional style accommodation with a nice onsen. You can book a 30 minute slot for the private onsen (first come first served) and other 24h public onsens. Good dinner and breakfast, with traditional and unique (!) dishes.

Stayed in May 2024

Was a little bit old and musty, but that is what was expected when staying in traditional ryokan. If anything it added to the experience, so not much of a negative

Staff was very courteous, private onsen was amazing, ryokan seemed very authentic and great experience overall. Traditional meal was also very cool. Great value.

Stayed in April 2024

The private onsen in our room was so filthy we couldn’t use it. However the private onsen in the main hotel seemed fine, much hotter as well.

Food was delicious and staff were very welcoming and friendly

Stayed in April 2024

3pm check in was a bit late

Staff were very welcoming and accommodating to our family. We had a lovely time in this Ryokan. The dinner and breakfast was especially delightful as was the lovely lady who hosted us, language barrier and all.

Stayed in April 2024

The ryokan is dated and the food was pretty but didn’t taste great. Check in is 3pm and check out is 10am. This didn’t give much time to do anything outside of the ryokan if you didn’t arrive early.

It’s close to the train station and the staff was nice. The private Onsen with Mountain View is a must. You open the window panes which give you unobstructed view is the mountains. We (family of 4) was in the Zuihan room which I believe is the best room in the ryokan.

Stayed in April 2024

The only thing I thought that could be better is probably the food selection they gave. Another thing would be the lack of views outside the Ryokan which isn't the Ryokan fault of course due to its location.

The staff were super friendly at this Ryokan and the food was good. Not the best set of omakase but overall enjoyed the private onsen to relax. I liked that you could reserve a time for an onsen but I just preferred my private one and worth the money.

Stayed in March 2024

A bit worn out

Location and private outdoor onsen

Stayed in March 2024

The carpets looked dirty and very old and tacky

Friendly staff

Stayed in April 2024

Was hoping for a room with better view.

The entire experience was great. Staff, facilities, meals were excellent. It was quite easy to get to.

Stayed in March 2024