staff serving the dinner does not speak one singlr word in english; it’s a shame because we had so many questions about food and traditions. side note: hairdryer very cheap and hand shower broken

gorgeous Ryokan, feels like ancient Japan. Kaiseki dinner and breakfast is a unique cultural experience

Stayed in November 2023

Good location Nice customer service Good atmosphere around hotel (the sound of stream) Japanese traditional tatami experience Spacious room Nice onsen

Stayed in November 2023

A few mosquitos but not a major issue

Very friendly staff, rustic and traditional stay. Great service and they try to converse in English. Food was phenomenal! Very fresh and tasty.

Stayed in November 2023

Nothing

The very attentive staff and great private Onsen, not to mention the great amount of food. The location to the train station is great.

Stayed in October 2023

No alternative access to the upper floors. So when it came time to leave, I had to carry my suitcase down the stairs. The issue wasn’t the carrying, but more that it was difficult to balance and move in the slippers (indoor shoes) they gave me. I felt like I was going to lose my footing as there was no traction within in them, especially with socks on.

Very nice. Great staff, very sweet and welcoming. The private bath was wonderful (though wish it was longer than 30min reservation)

Stayed in November 2023

Cleanliness of the room could have been better

Typical Ryokan, great location, very nice Onsen and the food and service was good!

Stayed in October 2023

Too many stairways, no help with luggage. As we both had issues with our legs, we had a hard time moving our luggage to / fro our room

The personal onsen was clean and comfortable. Food was really nice and the aunt serving the dinner was very pleasant.

Stayed in October 2023

Nice spacious rooms, lovely private onsen

Stayed in October 2023

Very old building. Visible wear and tear. Our maid was borderline rude when serving meals in the room.

Location and room with private onsen

Stayed in October 2023

Quite a lot of stairs for those less agile.

This is a traditional ryokan in a great location a 10 minute walk from the station. Our room had an ensuite bathroom and overlooked the river. The food was delicious. There’s a private onsen which needs to be reserved on check-in. Very little English spoken.

Stayed in October 2023

Some amenities in the room could be upgraded and overall a bit dark.

Great location and good onsen. The food was great and typically Japanese.

Stayed in October 2023

Should service the aircon as could see the dirt. The switching of onsen between men and women bath hours should vary daily to allow ladies opportunity to use the outdoor onsen.

The meals.served in room were so delicious. Staff very friendly and helpful.

Stayed in October 2023

The tatami mats that we had were stained of all sort of colour and sizes... Walls are paper thin so if you're staying for more than one night, prepare earplugs as from 6am we had people setting up breakfast so clinging of dishes, footsteps and then afterwards are rooms cleaning and vacuuming noises throughout the day.

Very traditional with the smell of wood perfume Food changes depending on the day of the week Great amount of food for dinner and breakfast Love the attempt of our nakai in trying to communicate with us in English and offering to take a photo each time without requesting when the food is all set up.

Stayed in September 2023

A little bit worn down. Lots of torn walls, damaged paint, dingy/dirty corners, etc. The bathing facilities are really hot (99% of foreigners will not enjoy this at all), but we understood that before booking. However, having a cold pool to cool down on in between soaks might be nice to help deal with the temperature. The bathing facilities were also just a little run down.

Historic building. Great location. In-room dining service. Attentive staff. Food service was good, although a bit lacking for value.

Stayed in October 2023

The building is old and quite dark .it is in need of repairs

The staff were lovely and meal presentation was exceptional.it is an interesting experience to stay at a traditional ryokan.

Stayed in October 2023

There could have been more towels or at least of better quality. The slippers provided downstairs should be of different sizes. Spiderwebs were visible in several corners.

Japanese style room, the dinner, private onsen

Stayed in October 2023

Staff mostly doesn't speak english, but we did not need much and were able to figure out everything by using a translator. Of course be ready to pay in cash. And your bags will be delivered to the room during check-in, but we had to bring them back downstairs (~3 floors) ourselves. And no elevator there for sure, so be ready to do a little hike inside the building if you room is high enough.

The place is in walking distance from the station (~10 min). Private bathroom was on the same floor and had a lock so we were very clean. Also ryoukan has a common bathroom and a timeslot bathroom (you're signing for 40min slots when checking in). Breakfasts (~at 7:30, 8:00, 8:30) & dinners (~at 18:00, 18:30, 19:00) were nutritious, varied and, of course, traditional. We (4 people) stayed in a big room ("Akane") with a separator in the middle, so our futons were comfortably placed like 2+2. The view to the mountain from the window during breakfast was facinating and really breathtaking during the night.

Stayed in September 2023

Quite an old ryokan.

The service was excellent. The food was plentiful and very traditional.

Stayed in September 2023

Lots of stairs.

Private onsen in room. Excellent breakfast and dinner served in room. Staff is very friendly,.

Stayed in September 2023

I would have liked the option to have a "western" breakfast as I know some of the other Ryokans offer. Although I loved trying the traditional breakfast, it was a lot for my western stomach. Also, the toilets all had a bit of a smell of urine, which made me question the cleanliness of the place a bit. It seemed clean, but the smell was off putting

The room was very authentic japanese and the overall experience of staying in a Ryokan was great and memorable. The staff were lovely despite their lack of English, and the meals were beautifully presented.

Stayed in September 2023

We loved the traditional experience in this hotel. From the room and its tatami to the dinner and the excellent baths in the hotel, unforgettable experience.

Stayed in August 2023

1. The whole place smells mushiness, and I have a sensitive nose, so I didn't sleep well. 2. They only accept payment by CASH. Strictly no cards. 3. The room is different from what I booked. I booked an open air onsen with a huge window, but it turned up to be a small window instead.

1. The location is 1 bus stop away from the hakone yumoto station, ie 10mins walk distance. 2. Our room came with dinner and breakfast and both meals were not too bad. I enjoyed breakfast more tbh. There is a restaurant beside the Ryokan if you do not enjoy the meals or doesn't suit your taste. 3. There are public and private reserved onsen. 4. They also have a vending machine.

Stayed in September 2023

Our room had a lot of spiders inside de room, and un our private onsen in the bathroom there was a lot, a lot of bugs, on the wall, on the sink, on the water, so i paid for a private onsen and i didn't even use It.

The private onsen, the rooms were spacious. The staff was very kind and polite. And the food was also delicious.

Stayed in September 2023

Aircon didn’t work very well so we were all hot the whole time.

Nice traditional rooms with comfortable futons.

Stayed in September 2023

Friendly hosts

Stayed in September 2023