990-0039 Yamagata, Yamagata, Kasumi-cho 3-4-5, Japan
#13 of 21 hotels in Yamagata
Guests' ChoiceBased on 98 hotel reviews
7.6Cleanliness
8.0
Comfort
8.1
Location
8.0
Facilities
7.6
Staff
8.6
Value for money
8.2
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 May 2024
Bk
SingaporeWifi is poor
Hotel is next to a park.
Stayed in April 2024
Reviewed: 9 April 2024
Rodd
AustraliaNo
The accommodation - plenty of room for three people.
Stayed in April 2024
Reviewed: 27 January 2024
Mei
MalaysiaThe pillow is small. Limited room space.
Clean room. Complete amenities. Front staff is very helpful and easy communicate with english. Coin laundry is available in hotel. You also can buy the soap at the front desk.
Stayed in January 2024
Reviewed: 7 January 2024
Pleun
NetherlandsThe heating seemed to be running throughout the night so it became a bit stuffy
Large room with large beds, quite rare for Japan
Stayed in January 2024
Reviewed: 11 December 2023
Rosabelle
AustraliaThe hotel room is a bit dated and the Bathroom entrance is set higher than the rest of the room so approach with care and lack of charging points.
The hotel room was very comfortable, clean and spacious for 3 Adults, Staff were very helpful and offered great recommendations for restaurants, I also had issues receiving my language from my pervious hotel and the front desk staff really went out of their way to assist me and organized to forward my language to my next hotel when it arrived after I checked out. Parking on site since we hired a car, the car rental place just around the corner so very convenient.
Stayed in November 2023
Reviewed: 2 November 2023
Connie
SingaporeTOILET ABIT SMALL
BREAKFAST DELICIOUS, WE ENJOY VERY MUCH,HOTEL STAFF VERY HELPFUL, LET US STORE OUR LUGGAGE BEFORE WE CHECK IN, WE BOOK 2 ROOMS(AS PER OUR REQUEST, OUR ROOM NEXT TO EACH OTHER),
Stayed in October 2023
Reviewed: 24 September 2023
Simon_loh
SingaporeNeed to be careful while getting in and out of the bathroom due to the big different in height.
Room is quite spacious, enough space to walk around and lay out our luggage. Ample electric sockets, and good WiFi. Furniture a bit dated but kept clean. We got a room on its top floor with a great view. Wasn't that many dishes for it buffet breakfast, possibly due to the lack of guests, but still it's good enough. Hotel staff are extremely courteous, be it at the reception, or inside the restaurant. There's a Mitsukoshi mall next to the hotel, with a supermarket and drug store. It's about 10 min's leisurely walk from Yamagata Station, and in between you'll pass by some restaurants and convenience stores. Not really that close to the station, but the room rate is generally cheaper that some others around.
Stayed in August 2023
Reviewed: 10 September 2023
Angela
New ZealandNothing
Excellent location. Friendly and helpful staff. Very clean room with comfortable beds. Coin-operated laundry on the 9th floor. Very good breakfast.
Stayed in September 2023
Reviewed: 21 August 2023
Yoshimi
Czech RepublicIt seemed no Pamphlet in Japanese for tourists to look around Yamagata city.
Closed to Yamagata train station
Stayed in July 2023
Reviewed: 20 August 2023
Alain
FranceGood hotel not far from the station. Good room, comfy bed, very good especially for a rather low price.
Stayed in August 2023
Reviewed: 4 August 2023
William
United StatesEverything was great
The staff was very helpful. They assisted in filling out the forms we needed to use the takyubin transport service to send luggage to a future accommodation. We were given a space , just off the main lobby area where we were able to assemble our bicycles. The breakfast buffet, both Japanese and Western, was varied and delicious.
Stayed in August 2023
Reviewed: 2 July 2023
Karina
United StatesFood was too western. Wifi was limited to room.
Great location, nice room, nice lobby, lots to see in the area and lots of places to shop and eat. Breakfast was good.
Stayed in June 2023
Reviewed: 1 June 2023
Anna
New ZealandI liked breakfast very much. Beds were comfortable. A bit outdated but very well taken care of.
Stayed in May 2023
Reviewed: 27 May 2023
Kimloan
United StatesLack of bottle drinking water in the room
Very convenient location and clean. Staff are very helpful.
Stayed in May 2023
Reviewed: 20 May 2023
Guillaume
JapanNice hotel with an underground parking (but there is a fee for it). We didn't stay long so cannot say much about the rest. The staff is nice.
Stayed in March 2023
Reviewed: 30 April 2023
Jaturaporn
Thailandair conditioner cannot adjust so it’s too hot in the room
location and breakfast
Stayed in February 2023
Reviewed: 11 April 2023
Lily
United KingdomQuite near to the station
Stayed in April 2023
Reviewed: 9 April 2023
Wai
JapanThe price doesn't reflect the expectation. It is a rather old building. The toilet is small compared to hotels that offer this pricing. The entrance is very grand, but didn't pay for the meal so the review is leaned towards the stay only.
Although slightly further from the station, it was still within walking distance. Convenient and accessible to restaurants and convenience stores. The bed was comfortable and the living space was wide.
Stayed in February 2023
Reviewed: 21 March 2023
Jamie
Australianothing really
room was nice and clean, good location, kind staff. breakfast was nice too
Stayed in March 2023
Reviewed: 17 March 2023
Worawut
ThailandSimple breakfast with limited choice Laundry with no coin exchange on 9th floor
Clean Friendly staffs Cozy room Nostalgic style
Stayed in March 2023
Reviewed: 13 March 2023
Samuel
New ZealandOld bathroom, loud AC at times.
Good location. Staff didnt speak much english but were still very friendly and helpful. Quite a big room for japan. Clean, comfortable.
Stayed in February 2023
Reviewed: 9 March 2023
Clive
PhilippinesLocation near station. Welcoming staff. Clean and tidy
Stayed in March 2023
Reviewed: 6 March 2023
Azah
SingaporeNothing really...
Location near to the Yamagata station and terminal bus to Zao Onsen. Designated smoking room for guest. Lots of restaurant around. By the time we went there it was snowing for 3 nights...very quiet town nice for walking.
Stayed in February 2023
Reviewed: 23 February 2023
Wong
SingaporeSlightly costly
Stayed in February 2023
Ypres, Belgium
Wolnzach, Germany
Calais, France
Middlebury, USA
Big Spring, USA
Los Angeles, USA
New Delhi, India
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content