I do not have anything to say about this. Liked all the accommodations.

The room accommodations were excellent and the breakfast was great. Enjoyed our stay…unfortunately was too short

Stayed in September 2023

The bed wasn’t confortable. They made you pay for the onsen even when you haven’t use it and it can only be paid in cash. This wasn’t indicated on the booking.

The location was the only thing positive about this hotel.

Stayed in September 2023

The building shows it's age and appears to not have been refurbished in decades. It's unfortunate because the building looks like it was great place in its day. The room I stayed in had a bad smell at the entrance, if I had to describe it I would say a mix of curry and AC mold. The AC in the room did not work very well and had to run for 1+ hours before it would cool the room. I struggled to communicate with the staff (I only speak a little Japanese, so it's mostly my fault), but most hotels and ryokans I've visited in Japan had english speaking staff. There are two onsens at the hotel and they switch the men/women assignment in the middle of the day. One of the onsens is far better than the other, with a great view of the lake and a nice open-air bath (during my stay, this was available to men during the morning/day). The other onsen left a lot to be desired. This one had an inside bath and two outdoor tubs. The outdoor tubs were in bad shape. They were made of wood and were in stages of disrepair and degradation. Also, the astroturf rugs between the baths felt cheap.

The location was nice, right next to Kawaguchiko lake and easily walkable to the train station and lakeside restaurants. The shuttle was convenient and helpful for arriving and departing with luggage.

Stayed in August 2023

Poor response from reception. I called receptionist at night and said I will be there in seeking some help. After I arrived at reception in 5 minutes. No one was there. In other day during the normal business hours, I presses the ring bell at reception and again no response. In the room, my kid suffered from contraction of respiratory duct due to dusty blanket and environment.

Good view of the onsen

Stayed in August 2023

We arrived during the fireworks festival which may have contributed. But found staff not as attentive as other ryokans and a sense that it was a facility without a heart

Location

Stayed in August 2023

They recharge my hot spring tax in cash.

Stayed in July 2023

I liked everything. Would definitely come back.

I loved the onsen and the traditional feel of the ryokan. We stayed one night and, at lest for our stay, they switched the sides for the male and female onsen so I was able to enjoy both sides. One side has a small stone outdoor area that has a very beautiful view. Paired with a cold morning the water and view are perfect. The hotel was also within walking distance of the lake and a tram that goes up the mountain nearby of an incredible view of Mt. Fuji. There is also a convenience store right next to the hotel for late night snacks and toiletries if you need.

Stayed in May 2023

couldn’t use the bathhouse because of our tattoos, which is fine because we expect that in Japan. however when we checked out they charged us a bathhouse tax even though we could not use it.

it was a good location

Stayed in June 2023

It was hard to get signal for the wifi in our room, so we had to go down to the lobby if we really needed to use it.

A nice clean, spacious hotel room. The hotel onsen was amazing and a great inclusion. Great location and views of the lake with good options for parking right outside.

Stayed in April 2023

I'm not sure the water heater working properly or me just don't familiar to the weather.

The dinning room. The variance of food and beverages are impressed.

Stayed in June 2023

no

it’s old but very clean

Stayed in June 2023

1. the futon padding had no cushioning and was very hard like cardboard. it felt like sleeping on a wooden floor. a yoga mat would be softer 2. there was cooking going on in the rooms near ours. the smell of cooking was strong. 3. my wife and I were given one room key to share - it made going to the onsen difficult as we had to coordinate our timings. we asked to have one more key and was told NO.

location

Stayed in June 2023

The pictures make it look nice and tidy, however the whole place is worn out and sad. if you get an interior room it is as gloomy as they come. showers are feeble. onsen has potential but is quite run down. Corridor smells of smoke. Of the 10 places I’ve stayed in Japan, this one was the worst of pictures to reality.

not much.

Stayed in June 2023

Older facilities

Onsen facilities and Japanese style room, shuttle service to the nearest train station

Stayed in May 2023

The hotel is located right next to the lake, nearby to the mt fuji panoramic ropeway which lead you to the top of tenjozan park with a great view of mt fuji. The room is spacious and clean. Shower is a bit small, but it is just the right size for us. The traditional japanese breakfast is great, we love it. Didn't booked for the dinner so no comment.

Stayed in May 2023

Good location with a stunning view of the lake. Onsen inside the ryokan is a boon for a relaxing night after a long day walking. The hotel provides free transfers to and from the Kawagichiko station. Also, it allows for early luggage drop-offs, making it very convenient to spend time visiting many attractions before checking in later.

Stayed in May 2023

The breakfast was good. A traditional Japanese food. It was a good experience

Stayed in May 2023

Staff was unfriendly and not helpful enough. Place was a bit old. Expensive. Dinner was not like what I expected. When reached the lobby a bit early the place was unlit with nobody at reception. Rang the bell and when the man came out, he was grouchy and gruffly tell me "check I time 3pm". Impatient and made me felt totally unwelcome. Maybe it was the holiday blues and they are totally booked out because of the long holidays but that's not the way to treat your guest. Put me in a room that needs me to lug my bags up and down the stairs. Not returning ever again.

Nothing really. I guess it was nice gesture to send me to the train station.

Stayed in May 2023

Good location at the lakeside. Just a few minutes walk from the station.

Stayed in April 2023

Smells No English speaker Towels are old, very

Locations is great

Stayed in April 2023

None

Great location.

Stayed in March 2023

Onsen have smell of Chlorine

everything

Stayed in March 2023

Old facilities and staff not helpful

Stayed in December 2022

proximity to both station and lake

Stayed in August 2022