The onsens are great. The staff is amazing! We forgot a coat and they packed ir and send it to our adress, the package was neat. The food is also great, usually I am not a big fan of Japanese style breakfast, but here it was so delicious that it did not bothered me at all. The portions of food are quite big.

Stayed in April 2024

The dinner is very traditional and local. If you’re looking for a very traditional (but not ultra luxurious experience), this place is perfect. We were served grilled fish (a whole fish) on a plate. Not the most refined meal we’ve had at a ryokan but the experience was fun and the atmosphere was great. They do not have a Western breakfast.

The property is beautiful. The staff were very kind and helpful. The atmosphere was welcoming and relaxing.

Stayed in April 2024

Would have been great with a small shower in the room.

It was good, but also very Japanese. Perhaps give the possibility to choose a few "Western" add ons.

Stayed in March 2024

nothing!

The service, the food, and all day free access to indoor and outdoor public bath, each room has own indoor and outdoor private tub! very useful! we were able to take full benefit and bathed in the morning as well as in the evening.

Stayed in April 2024

Nothing!

The staff was attentive and very polite. The room was clean. Onsen was opened throughout the night, outdoor and indoor. Breakfast and dinner were traditional Japanese cuisine and the menu is changed everyday. The onsen works wonders for body fatique (at least speaking for myself). Definitely will return.

Stayed in April 2024

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Everything was just perfect. Every little detail was thought off and the staff was absolutely amazing in making my stay become like a dream. The food was amazing too, a well balanced breakfast in the morning and a full on Kaiseki dinner in the evening. I had my own indoor and outdoor Onsen which was also great. It was actually the best stay I've ever had in my entire life.

Stayed in March 2024

It's in a secluded-ish mountain area that is not extremely easy to reach but that's also a lot of the charm of the place! And they do have pick up service if you're not driving.

Food was impeccable (though if you're a very conservative eater, perhaps it'll push you a little out of your comfort zone since they serve seasonal and classic Japanese food; I think it's still absolutely worth trying). The place was serene, beautiful, and kept meticulously. Staff was incredibly kind and patient.

Stayed in March 2024

Magical forested location, delicious food, kind staff, and amazing onsen. This is truly a special place! Be sure to check out the star viewing if the weather is good.

Stayed in March 2024

Nothing

The staff were very patient and nice They tried their best to make our stay the best They were also so sweet I would rate the service 110 /10

Stayed in March 2024

It was a traditional Japanese hotel with Onsen and the food was great

Stayed in March 2024

- Amazing facilities,

Stayed in March 2024

Our room is a literally a house with an open air onsen in the backyard. The public baths are huge, like a swimming pool. They also have private bath for guest use (apart from the one on our room) and they are all very nice. The staff were exceptionally helpful- they went all out to help us to find our transport to Nagasaki when we failed to book our ride back to the JR station. Last but not least the food, it was obvious the food was fresh and delicious. It was very obvious and much care was put in the making and presentation of the food!

Stayed in March 2024

Everything about our stay at Yamashinobu was excellent. The dinner and breakfast provided at the ryokan were delicious, and they accommodated my pescatarian dietary restriction. The public and private onsens were well maintained and very peaceful, as was the outdoor bath in our suite. The staff were all welcoming, friendly, and helpful. The location was great—close enough to walk to the town of Kurokawa Onsen but far enough to be very quiet and peaceful. We appreciated being picked up and dropped off at the bus. It is a little far from Fukuoka and Kumamoto, but getting there by bus is very easy and inexpensive. If you have the time to visit, I highly recommend doing so.

Stayed in March 2024

Very traditional setting and ambiance. Excellent onsen with private options. Gracious staff. Good food.

Stayed in March 2024

Good service.

Stayed in March 2024

Some areas could be upgraded

Staff is dedicated and very helpful

Stayed in March 2024

Staff is very hospitable, polite and provides great welcome service. Place is quiet and beautiful. Breakfast and dinner is authentic, healthy and flavourful.

Stayed in February 2024

Everything

Stayed in February 2024

Perfect dinner and breakfast Everyone is so kindly And also the service is great for us We have a great time!

Stayed in February 2024

I think the kaiseki dinner should have wagyu beef or Taraba crab would make the meal more special. Anyway, the dinner was very nice and delicious.

Great Ryokan! Way beyond my expectation - 3 private onsen rooms you can use without reservation and 2 public onsen. - Rooms are spacious, new, and comfortable. There is Kotatsu table in the room, very warm and cozy! - There are lovely facilities you can use and experience such as star observatory, library, and the vintage fireplace room that has free sake serving! - Staffs are very polite and helpful.

Stayed in February 2024

Check-out time of 10am is too early, at least till noon is good as by the time breakfast is over is already 930am. Breakfast variety to improve.

Location is nice with good country side scenery, though a little difficult to find.

Stayed in February 2024

Its beautiful onsens, excellent services, quiet location

Stayed in February 2024

Everything was great, the only big problem is that its about a 10 minute drive to the main Kurokawa area, so I would highly suggest renting a car.

I travelled with my husband and 9 month old, and our stay was fantastic! We booked a private room, with dinner and breakfast included, and I'm so glad we did. The food was amazing, a great mix of Kumamoto local cuisine (basashi, and karashi renkon) with some wonderful Japanese staples (sashimi, soba and udon, miso soup). The staff were so kind to us, and when my daughter got a little fussy (tired) they would come by to make her smile and giggle. It was really appreciated. If you are traveling with a baby or young child I do think booking a private room as better, because the other outdoor onsens are great, but there isn't an area to change your baby when you get in and out of the bath, so it can be a little chilly. (Maybe more applicable to winter, spring-summer is probably fine).

Stayed in February 2024

Nothing - everything was perfect.

The check in service, the room, onsens, different private onsen styles, the quietness, the food, the staff, cleanliness, everything.

Stayed in February 2024