Finding this place was a challenge, because the sign outside is only in Japanese. My room had a small window that faced a wall; it was almost impossible to see the sky. The staff speak very little English. Be aware that the train station is a 25 minute streetcar ride away.

The public spaces in this hotel are beautiful, if a bit dated. My room was arranged in a very comfortable, efficient way. There was a closet, a rarity for Japanese hotels in this price range. The onsen was lovely. I did not eat any meals there, but there are many nice restaurants in the neighborhood, and I had no trouble finding good dinners. It is only a five minute walk from the streetcar which connects you to the rest of Matsuyama.

Stayed in April 2024

The orange juice could have been served all day!

The hotel was very clean, very comfortable and gave us a real taste of traditional Japanese hotels. We loved visiting the onsen and using the free foot massagers with the free sake and snacks!

Stayed in April 2024

I just missed a light beside the bed

Every detail,

Stayed in April 2024

The outdoor hot spring space is very limit.

The food is very rich and delicious, they even have champagne and sashimi for breakfast.

Stayed in March 2024

Nothing

Good location and service. Nice garden inside base free Japanese wine bar.

Stayed in January 2024

Nothing particular to mention

Clean, comfortable, tradition meets modern… staffs are very friendly and helpful, wonderful hot spring in and around this place. Great selection for breakfast buffet too!

Stayed in December 2023

It's old property. Carpet needs to change.

Location, onsen and breakfast.

Stayed in October 2023

As a westerner, it didn’t feel very hospitable. The staff speaks no English and all signage and papers were in Japanese. Kind of hard to get info about local area including Dogo onsen.

Large hotel but has the atmosphere and feel of a ryokan. The onsen is great.

Stayed in October 2023

Great location, great staff, comfortable room. Nice to have a little basket to take to the nearby bath. The special dinner was expensive but well worth it.

Stayed in November 2023

Confusion of gluten free dinner request. We thought it was possible from their answer before we arrived but it wasn't so food was difficult during our stay.

Room was lovely, large and with lots of japanese style plus 2 chairs. Smart onsen, with complementary sake available. Good location for Dogo Onsen and the castle via the tram.

Stayed in November 2023

The food wasn't quite good as I expected.

The massage chair in the room and the big bath outside

Stayed in November 2023

To be honest, I wasn't very satisfied with breakfast. Nothing was seasoned well, most of them were bland to me. Also there was no Tai meshi and miso soup. That made me sad... It is a bit noisy since you can hear everything upper, below, and next room, felt like a little lack of privacy to me.

The most good part of this hotel is those staff. All of them were so kind. They made my stay as best as they could assist. Also, location, right next to Dogo onsen(I didn't use there, yamatoya's hot spring was amazing), if you go down, shopping street is there. Old Japanese style wooden structure is beautiful.

Stayed in October 2023

The check-out time is too early.

Convenience location

Stayed in September 2023

None

Nice staff

Stayed in September 2023

Nothing

Tatami room with private bathroom. Close to the Dogo Onsen. Comfortable tatami bed. Good location. But I have left two jackets in the wardrobe and hope the hotel can contact me and help to return.

Stayed in July 2023

I couldn't stay longer.

Great place to stay in Dogo Onsen. Staff was very friendly. Room was spacious and enjoyed the view of the stage. Breakfast was excellent and the onsen felt magnificent.

Stayed in May 2023

The luggage sent by the luggage delivery service of Yamatoya Honten arrived a day later than expected. Partly my fault for not double-checking the date, but I was expecting same-day delivery.

Luxurious buffet breakfast with many Japanese style dishes. There were a couple of western dishes as well. Location was perfect - right next to Dogo Onsen. Dogo Onsen is busy, especially during its renovation, so the well-maintained hot spring bath of Yamatoya Honten is a perfect alternative if you prefer less people. Bath robes (yukatas) and sandals are provided to visit the hot spring. It can also be worn into Dogo Onsen town. There's an ambient stage on 4F to take memorable pictures of yourself in yukata. Tip: go during the evening, there's stage light for added ambience. Staff are well-dressed, incredibly polite and helpful.

Stayed in June 2023

Breakfast was very good

Stayed in May 2023

Great Onsen in the hotel.

Stayed in April 2023

A bit too expensive .

the onsen is very nice and clean, the beds comfortable, the facilities in the room very good. the breakfast id superb and tasty.

Stayed in April 2023

Nothing

It was extremely well located. The hotel onsen was the best we’ve had so far on our trip (we’ve been to about 6 onsen) and better than the Dogo Onsen which unfortunately was under repair at the time of visiting. Nice touches like free sake after your bath, free mini snacks and providing little towel and soap sets to visit Dogo Onsen with. Good free toiletries too! Breakfast was amazing.

Stayed in April 2023

This review has been hidden because it doesn't meet our guidelines.

breakfast, location, staff, everything was excellent.

Stayed in March 2023

The carpet on the aisles at all floors is quite all and dirty. It should be changed by timber or another type of floor but not carpet.

Great decoration and facilities. It's a fancy hotel and you get what you paid for. The room was big.

Stayed in March 2023