381-0401 Nagano, Yamanouchi, Hirao 3137, Japan
#11 of 60 hotels in Yamanouchi
Guests' ChoiceBased on 79 hotel reviews
9.3Cleanliness
9.5
Comfort
9.5
Location
8.8
Facilities
9.5
Staff
9.8
Value for money
8.9
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Alexey
RussiaHigh price. Otherwise everything is fine.
Excellent ryokan with large rooms and service. Helpful staff, wonderful traditional breakfast and dinner. The ryokan has two onsens in different styles (modern and old) with indoors and outdoors springs. Traditional clothes are provided. Located relatively close to the Wild snow monkey park.
Stayed in April 2024
Reviewed: 17 April 2024
Andreas
AustriaThe outdoor onsen was really an experience!
Stayed in April 2024
Reviewed: 9 April 2024
Russell
United KingdomThe bathroom in the room felt dated and needed a refurb
The staff were super friendly and helpful despite language differences. Onsen facilities are good, especially the outside pools. Traditional Japanese dinner was exceptional
Stayed in March 2024
Reviewed: 7 April 2024
Cristian
GermanySome of facilities were a bit old.
There are not enough words to explain our experience at Yorozuya. We got to know the Ryokan hospitality by first hand. The employees were very respectful and considerate, the food experience one that nobody should miss and the Onsen facilities great. Room was clean and spacious and the futon bed comfy. This experience definitely changed our perception about hospitality for ever. Thank you Yorozuya!
Stayed in April 2024
Reviewed: 7 April 2024
Hanna
BelgiumNothing
Everything
Stayed in January 2024
Reviewed: 18 March 2024
Laura
SpainNothing in particular
Basically everything. Location, installations, staff, food, room, environment..,
Stayed in March 2024
Reviewed: 4 March 2024
Christine
JapanNot much. I didn’t like that a feature in the ladies’ outdoor bath is closed. Other than that, every aspect of this stay was smooth and pleasant.
A true ryokan experience with an exceptional food service. This heritage building is well-kept, dignified, and an absolute delight. There was no need to leave the building to have a satisfying bath—indoor or outdoor. I loved the private bath, and the overall tradition of the ryokan. The staff was so accommodating of our late check-in, took care to deliver our luggage to the station while we go to the Snow Monkey Park, and were attentive to our needs.
Stayed in March 2024
Reviewed: 27 February 2024
King
United StatesThere wasn't anything to dislike about our stay.
Best onsen I've ever been to. Beautiful venue. Delicious food
Stayed in February 2024
Reviewed: 4 February 2024
Yael
IsraelThe halls and lobby weren’t warm enough.
The onsen especially outside was wonderful. The meals we’re amazing and the staff were exceedingly helpful
Stayed in February 2024
Reviewed: 3 February 2024
Dan
SwitzerlandSteam bath in the private bath seemed not so clean and did not smell fresh. Dining times allowed latest breakfast at 0830 and latest dinner start at 1930, which at least for the breakfast was for us a bit early but not really a problem.
Really nice and friendly staff. Nice and clean rooms. Generous breakfasts and dinners with daily changing menues - the wagyu meat was especially good! Private spa with finnish sauna, steam bath, onsen water, cold bath, outside area and even a massage seat and included drinks was bookable for a small fee. Free coffee and tea available in the lounge (tea also in the room). Convenient shuttle service to the train station.
Stayed in February 2024
Reviewed: 23 January 2024
Yim
Hong Kongthe bar area shop can do better as a bit waste of that big area.
yes, breakfast is good and very traditional Japanese, all the staff in the restaurant is extremely friendly and helpful.
Stayed in December 2023
Reviewed: 14 January 2024
Chris
United StatesNothing!
The Onsen was absolutely incredible and the staff were so friendly and welcoming. The Japanese style rooms and beds were super comfortable!
Stayed in January 2024
Reviewed: 20 December 2023
Catherine
AustraliaMy only comment was as we arrived early I think we could have used the onsen. We went to see monkeys but they were not there so just walked aimlessly till 3 pm. If we could have used esrlier would have been beneficial
The onsen was clean and lovely. The food was wonderful
Stayed in November 2023
Reviewed: 6 November 2023
Sarah
United KingdomNothing!
Fantastic ryokan experience. From start to finish the staff were exemplary and there was a high standard of service. The 7 course dinner was fantastic and then onsens were very beautiful. The breakfast again matched the superb dinner the night before. Best experience of our Japan trip on reflection.
Stayed in August 2023
Reviewed: 5 November 2023
Mercedes
United StatesThe onsen, the food, the spacious room, and the big room. It was my third time coming back from overseas, I see it as a retreat to my inner self every time. A place I can truly relaxed. That onsen is just exceptional, love the history and vibes. The dinner + breakfast is beyond description, you just need to take the time and have to experience yourself. I can feel that the food and serving were all done with their inner hearts. Thank you!
Stayed in October 2023
Reviewed: 29 October 2023
Hsin
TaiwanThe Onsen is very very good Dinner is delicious
Stayed in October 2023
Reviewed: 20 October 2023
Sanae
New ZealandNil
The facility has 200 years history and it is an amazing building. The staff’s service was wonderful and foods were delicious. I definitely recommend the place to my friends. I would like to go back there.
Stayed in October 2023
Reviewed: 5 October 2023
Julie
United StatesGreat proximity to Yudanaka Station. Lovely personal touches such as an illustrated breakfast menu & matcha served upon arrival. The Momoyama bath is not to be missed & the staff is very kind with language disparity.
Stayed in October 2023
Reviewed: 13 July 2023
Horacio
MexicoEverything was great, the service was very delicate, it made us feel very comfortable. This was a fabulous experience.
Stayed in July 2023
Reviewed: 28 June 2023
Patricia
United StatesThe food
Traditional and quiet
Stayed in June 2023
Reviewed: 3 June 2023
Tomas
Czech RepublicFriendly staff. Very good meals.
Stayed in April 2023
Reviewed: 25 May 2023
Kylie
Australialittle bit challenging to get too but worth the trip
lovely period building, very architectural and stunning, friendly staff, fantastic onsen and facilities, do book the private onsen, it’s worth it.
Stayed in May 2023
Reviewed: 11 May 2023
Calvin
New Zealand-
everything was amazing and everyone was so nice 10/10
Stayed in April 2023
Reviewed: 23 April 2023
George
United KingdomNothing
Excellent all round. Lovely rooms, amazing onsens and the staff could not have been more welcoming or helpful. Food was exceptional too.
Stayed in April 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content