Nil

The room we stayed was clean and cozy. Love the private outdoor onsen provided. I’m especially thankful that they could arrange to pick us up even at 10am, well before check in time. Also, there was a crowd during check out, we really didn’t expect the staff would arrange for another car to send us to the train station upon knowing that we could be late for the train. That was such a nice gesture and we truly appreciated it.

Stayed in April 2024

None

Service is very good. There is shuttle to and from train station. Very efficient. Receptors very welcoming and dinner and bruises very good too. Walking distance to yufuin flower village

Stayed in April 2024

None.

The service in this hotel is super. Anda, who helped us to check in, can speak good English. She walked us to our room personally and gave us a private tour of our room. Walking distance to the main street. It is a good place to relax and slow down from the city life. Provide a lot of privacy with private dining and use of onsen just with your family. There is also an open air onsen in the room. Free flow of sweet potato and eggs. I love the "living room" area next to the lobby. We can listen to Japanese songs and relax with a cup of coffee. The popcorn making creates some interaction and some fun to every guest.

Stayed in March 2024

The stay was nice.

Stayed in January 2024

It was winter and unfortunately the heater beneath our tatami floor wasn’t working and the floor was cold. Food could be better.

Location of the hotel is excellent. Room is big and clean, and cozy. The staff are friendly and service is excellent.

Stayed in December 2023

The breakfast and dinner kaiseki were good but we felt that it could be improved with more variety or seasonal produce.

It was clean and quiet. Staff were friendly and tried their best to accommodate our queries. The ryokan unit I had was really spacious, comfortable and relaxing. The amenities provided were all good quality.

Stayed in October 2023

nothing!

Our family was greeted with friendly staff and the room was extraordinary!

Stayed in October 2023

Nothing was...

Everything was good.. room was very comfortable , clean and staff was very kind.

Stayed in October 2023

Nothing.

The most amazing place to spend a few days. The staff make it feel very special and very welcoming. The onsens are great, the rooms are beautiful and the food amazing. Best place I've stayed in for so long and loved it. The staff really help make it special.

Stayed in September 2023

Everything was undeniably lovely.

The staff was incredibly welcoming. We visited with 2 adults and 5 children and highly recommend it if you are looking for a peaceful, private, and relaxing place to stay. A special blanket and pillow were provided for our toddler along with special bath products. Oversized Yukata and slippers were provided ahead of time for my very tall husband. We were given a private dining room for the durration of our stay, and the half board meals exceeded our expectations. There was also no wait when reserving the private onsen, and both rooms we reserved came with indoor and outdoor baths. A highlight of the stay was when a team member taught us how to cook pop corn and Mochi over a fire while my children played with the provided Kendama and misc toys. Afterward, we were given roasted sweet potatoes and boiled eggs to bring back to our room as an evening snack. Everything about our stay was thoughtfully curated, from the ice cold milk bottles put out in the morning to the beautiful traditional architecture and stunning landscape views. 10/10 would recommend.

Stayed in July 2023

Compare to great facilities, kaiseki was little disappointing. Specially the dishes with duck were gamy and tough.

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Stayed in July 2023

Heard a rooster crowing (?) in the mid-night, crowed at 2:00am, then 5:00, 6:00…

Nice and helpful staff. Nice hot spring in private room and public osen. Good to have individual room for meals.

Stayed in June 2023

My room is at the front and It was noisy at night and dawn, couldnt sleep well

food! Atmosphere!

Stayed in April 2023

Food selection and preparation

Stayed in May 2023

Only one thing, location is suitable if you bring your car. It may near convenient store(Lawson) and not much far from travel location, but at night the path to the main road is pretty dark. Better drive out or walk with friend and flash light at night.

The room is so big space and have everything that you need. Our room have Onsen + massage chair + separate toilet room and shower room. The private outdoor Onsen also ur highlight. One more thing, lovely Japanese living room with great garden view just like the photo in booking.com. The scenery is just right!! The staff also great service...even though some cannot speak fluently but you can feel the high level of service mind.

Stayed in April 2023

the staff has done above and beyond to provide us with excellent services. Morizawa-san has been amazing. we really enjoyed the food and the fire pit for roasting popcorn

Stayed in April 2023

everything was great but expensive

great location about 1.5 kilometres from the station. close to Kinrink Lake excellent accomodations and meals

Stayed in March 2023

The location and hot spring baths were luxurious. The staff were so friendly and helpful. The entire experience was just perfect

Stayed in March 2023

Nothing

The hotel is clean and the staff is very helpful. We use the onsens via a simple reservation system which ensures privacy for everyone. Each onsen has ample amenities and there is a nice cool vibe in the lobby area. We enjoyed all the meals there.

Stayed in March 2023

A dream-come-true ryokan stay! Couldn’t have asked more. We stayed at a room called Oyama and the massage chair and outdoor spring bath were so so good

Stayed in March 2023

staff was very friendly

Stayed in March 2023

traditional ryokan with beautiful facilities and a very welcoming staff. fabulous room and delicious meals.

Stayed in December 2022

the location is slightly off the main road and easy to miss if you arrive too late.

The staffs gave a warm and friendly hospitality. the best ryokan that we have stayed in Japan.

Stayed in October 2022

Nothing.

Just amazing. This Hotel offers the feeling of a luxurious vacation home. We enjoyed every second there

Stayed in October 2022