It's an old hotel, and you can easily see that. Old paperwork and some mold spots aren't pleasant to look at, but it's not predominant throughout the hotel. The room was also a bit dusty in some areas.

Big room, with comfortable futon. The onsen was the best thing of the hotel, it was great. It was clean, perfect temperature, and being able to stare at the stars while taking a hot bath is peak relaxing. Plenty of options at both dinner and breakfast buffet, even though the quality of the food wasn't that great, but for the price, it's reasonable.

Stayed in November 2023

stain on sheet

Food onsen fantastic

Stayed in November 2022

The facilities were a little old, and some machines, including one of the two elevators were out of order. Unfortunately, our stay coincided with the beginning of a nationwide travel campaign, with the government giving ¥5,000 discounts and ¥3,000 in vouchers to use in the local shops, to people traveling outside their local areas. But since we booked and paid in advance using Booking.com, we were unable to take advantage of either the discounts or the vouchers.

It was a great location and the staff were friendly and kind. The food was delicious.

Stayed in October 2022

private bathroom inside the room was old and felt dirty. needs some upgrading and cleaning

buffet

Stayed in April 2022

This particular cabinet in our room which smelled a bit awkward and old.

We love the spacious rooms, location which is very near to the station. as well as the beautiful view specially winter time. Buffet meal is awesome!

Stayed in March 2022

I know the hotel (building) is old, some little areas maybe little dirty. But nothing to worry about

Food and onzen were great.

Stayed in February 2022

Retro

Stayed in May 2024

Staff were incredibly helpful. Onsen is wonderful and lots of extra amenities and activities to do within the hotel. Lots of choice for food in the buffet at breakfast and dinner.

Stayed in April 2024

Nothing

Nice onsen, the dinner and breakfast are both fantastic.

Stayed in November 2023

Great hospitality

Stayed in October 2023

Dirty and the food was below mediocre. Vents were dirty in the rooms and also in common areas. The extremely dusty vents in the buffet hall was horrifying. Also many of the window sills had a heavy layer of dust and also dead bugs. The hotel overall was dusty and crusty. I had a constant flow of fried food smell coming into my restroom. Mornings were the worst because the whole hotel reeks of a cooked fish smell. I chose to stay here because I had a good experience at a Yukai resort in Wakuraonsen, but this place in Unazuki was terrible. Whoever manages this place should really be ashamed. I booked two nights here and I wanted to leave after half a day.

Location was convenient for walking to and from the station and around town, but also for scenic walks. The older man carving the meat at the buffet had a great personality.

Stayed in October 2023

Bedding services. Japanese futon used for night, it was not suitable laid on daytime. But after check in, its were made up all time. Small group for four, there weren't any room stepping on.

Buffet

Stayed in October 2023

Room was perfect! It was spacious and convenient. Atmosphere is really special, plus if you travel with kids, the place has a special play area. Staff is very friendly

Stayed in July 2023

The buffet breakfast and dinner could have used a few more dishes of greater variety, however I paid around $66 U.S. for both meals so I can't complain. For dinner all-you-can-eat shabu shabu is included. The different dishes themselves were tasty and prepared well.

Some reviewers were whining about the old condition of the hotel. It's mainly the dreadful carpet in the hallway all these ryokan/hotels tend to have, which is often discolored thru wear and use. My room was totally renovated, clean, and in excellent condition. The onsen had large containers of body soap, shampoo, and conditioner (labeled in English), and the water pressure of the showerhead was very strong. The hotel is not next door to, but is only a few minutes walk from the train station.

Stayed in November 2022

Don’t book with Booking.com if you want the Japanese travel domestic promotion. They charge you in advance and hotel although staff kind can not give you a refund/ coupons Save by booking direct

Buffet selection was good. Fresh dishes replenished. Staff very helpful and kind.

Stayed in October 2022

Not so special things for bad. A bit old hotel with good reform.

One of the best breakfast in Japan and outside Japan with a lot of variety and high quality. Good hot spring and cozy common space.

Stayed in June 2022

Outstanding room. Great facilities. Awesome staff.

Stayed in November 2023

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Stayed in September 2023

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Stayed in July 2023

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Stayed in November 2023

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Stayed in October 2023

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Stayed in October 2023

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Stayed in October 2023

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Stayed in September 2023