The view was nice but nothing impressive. You can tell the facilities are kinda old, but it's just a minor detail and I didn't really care.

Japanese hospitality and quality of service at its finest! The room was beautiful and comfortable, the food was amazing and served with care, the public baths great, there are complimentary sweets and tea and coffee in the lobby. Recommended!

Stayed in May 2024

The onsen is on the smaller side, and men & women have alternating hours for use. Still a good onsen just didn’t manage to use it before check-out as the time for women’s use elapsed.

Excellent Ryokan staff. Breakfast was included and had a wide spread (everything was delicious). Free bathing products to bring to the Onsen and snacks after Onsen. The view next to the river with sakura blooming was awesome.

Stayed in April 2024

Currently the men public onsen is under renovation and men and ladies have to take turns to use the public bath. It would be nice if I were informed about this restriction b4 checking in. Also I was not told at check in that we could have used another public onsen as replacement on the day, as the offer was only for very limited hours, by the time I read about it from the hotel arriving info, was too late. Room is getting old and bathroom did not look good, guess they do not expect guests to use it? The picture on Booking.com showed a very nice tub onsen but it is only available in some special (more expensive) rooms. Felt disappointed as a result.

Good food. Dinning staff was very friendly. The only one public onsen was nice.

Stayed in April 2024

Entertainment such as kids ping pong table rackets may be free of charge to encourage guests to use.

Our stay at Kansyokan was very lovely and relaxing. We choose this ryokan as it has private bath in the room which was convenient. One of the public bath is under renovation. The service was brilliant, staffs was great. The atmosphere was nice and peaceful. Meals were delicious.

Stayed in April 2024

Onsen is currently under temporarily renovation, male / female time sharing is required.

Hospitality of staff and waitress

Stayed in April 2024

Twin room space to small, i would recommend to go for Japanese style room. Breakfast for our two days stay was exactly the same, a bit disappointing.

We are vegetarian, upon request, they catered vegetarian dinner for us, really appreciate their efforts! Staff very friendly and polite, excellent hospitality.

Stayed in April 2024

The bedding was super warm but the room at night got a bit cold, no equilibrium. The place would benefit from a small renovation since it was showing some signs of ageing like damaged wallpaper.

I loved the location on a small town in the middle of the mountains. The outdoor bath while it was snowing was magical.

Stayed in March 2024

What an amazing location!!! Onsen is beautiful and location is amazing. FOOD WAS AMAZING!

Stayed in February 2024

Please upgrade the tatami

The atmosphere and Kaiseki

Stayed in March 2024

No shampoo and body wash inside bathroom in room. Outdoor onsen is small.

Stayed in February 2024

Carpets are very stained and even though they are clean they seem very dirty and need to be replaced.

Staff is very friendly and helpful. Beautiful garden and clean onsen. Food is excellent.

Stayed in February 2024

Breakfast should change some dish, stay 3 nights, don’t change anything.

Great view, feel relax

Stayed in January 2024

it s a little bit hard to move arround

beautiful views.

Stayed in January 2024

The onsen was a bit small and the room was fairly small as well. The carpet in the room was also dirty and stained.

The staff was great, the views were wonderful, and the location was good for that region of Japan.

Stayed in January 2024

Our rooms were not in the style of the rest of the hotel and felt a bit lower in quality compared to the rest. The onsen is average and could've done more. They don't switch sides daily and we had a feeling that one side is better than the other.

Lovely and friendly staff. We had a birthday and they happily arranged something for us. The kaiseiki dinner is well arranged and tasty and the breakfast buffet had lots of choices. We used this hotel for our day trip visit to Ginzan and it is a great alternative for the famous town.

Stayed in October 2023

The room feels a bit dusty as I keep sneezing

Stayed in December 2023

The carpeting in our room appeared to have been stained and this contributed to feeling that there was inadequate cleanliness. We would have preferred a tatami-style room and had thought, while we had opted for a Japanese-style room, that we were placed mistakingly in a western-style room. While we were welcomed by staff initially, we felt that staff did not initiate any offers of helpfulness later.

The facility was spacious, generally clean, and the onsen was very pleasant. The breakfasts were good. The staff were flexible in providing transportation initially when meeting us at the train station.

Stayed in October 2023

It was clean and nice

Stayed in December 2023

I like hotel room and breakfast very Oishi! Love it! But onsen is a bit old style !

Stayed in December 2023

It's so far from any major station. If you don't drive, quite a hassle to get there by train. Only comes once in 2 hours.

Even though the facilities are quite old and worn out the room was quite spacious for a Japanese standard. The staff were great, super helpful and kind. Women's spa was smaller than expected especially the open air bath. But nice.

Stayed in December 2023

Location. Need to drive if not it's a chore to get anywhere although hotel provides shuttle service But small price to pay for the sevice.

The hospitality was the best I have seen. It was wondeful how the staff took great care of us. Great dinner. Fresh and so delicious. Kudos to the management for maintaining such wonderful service standards with affordable prices

Stayed in December 2023

Food options and distance from town. Travelling to and from the inn was a lot of work and usually at night to come back we needed to take taxi.

Onsen was nice and very accessible. The nature all around was breath taking. The room was also adequate.

Stayed in December 2023

The location was a tad remote. The onsen bathroom lacked blinds, which compromised our privacy as it allowed full visibility from outside, particularly from the garden below. We hope the property can address this issue to better safeguard guests' privacy.

The impeccable service exceeded our expectations. The spacious room was a delight, and having dinner served in-room was a wonderful touch. The kaiseki dinner was simply exquisite, and breakfast was equally delightful.

Stayed in December 2023

Inapplicable.

Nostalgic Feel. Traditional Setting.

Stayed in December 2023