Food is generous. Would be good to consider allowing guests to select their own food to reduce wastage.

Good location and peaceful

Stayed in May 2024

The per person charge works out quite pricey for a family of 5. The room is no bigger than for 2 but we paid significantly more

The onsen facilities were great. Provided shampoos, bath gels, body wash and a good selection of creams

Stayed in January 2024

the dinner was just fair, our dinner was arranged at 6:00pm but when we arrived on time, the meal was already all set, it means most of the dishes were already cold (cold dishes are fine but put there for too long is still no good). it may happen due to waiters problem as it appears to us not enough people to serve. suggest to improve in this part as not to waste such a good meal.

surprisingly, the Onsen was good, spring water hot enough also has a sauna room and I enjoyed the entire premises by myself as it was after 9pm. room is also comfortable with decent size

Stayed in October 2023

No shampoo and bath shower cream in bathroom

Location

Stayed in October 2023

There is no 24-hour counter, and there is only one key to the room. If you use the bathhouse late at night, local residents will enter directly to use the hot spring. It will be more worrying if valuables are not put in the safe.

The service staff speaks a little English, and the dinner set menu is great! The bathhouse is clean and tidied regularly. There is also ice water provided in the room for use.

Stayed in September 2023

Hotel very outdated even the vending machine is not working on the day i visited. The dinner included in the package is not up to expectation. Poor presentation and food choices.

Hotel just next to waterfall. cold drink in thermos provided in room good for summer

Stayed in September 2023

can have luandry facilities, if possible.

A very clean, nice Onsen hotel, not very big but small and cozy. Dinner is sashimi and beef, quite good. Scenery around is also nice, especially the Shirogane pool and waterfalls...

Stayed in July 2023

The dinning experience was not satisfactory. All the dishes were served and ready on the table when we arrived at the restaurant. The boiling dish started right when we sat down instead of after we finish our appeitizers and made the meat overcooked by the time we were ready to eat it. The open-air onsen for men was nice but it is quite close to the bridge where tourists would see the famous waterfall. The tourists would have direct and clear sight to the onsen and the men taking bath. No privacy at all.

Overall the hotel is nice and cozy. Right on top of the famous waterfall which takes a 3 min walk from the hotel to the nice view point, good for a morning walk before or after breakfast.

Stayed in July 2023

The traditional Japanese dinner use inexpensive meat and fish, which did effect the tourist experience. It’s Compare to our last trip in Kawaguchiko, a similar Onsen hotel. Their food is unforgettable nice.

The location is good, surrounded by the bush with peace, only short scroll to the blue pond waterfall.

Stayed in July 2023

NA

Near places of interest

Stayed in July 2023

Small room.

Friendly staff. Good Onsen and meals are delicious.

Stayed in June 2023

the toilet was small, the food had a lot of variety but was a bit too sweet.the room was also a bit cramped with the table and mattresses

the futons were extremely comfortable. there are 3 indoor baths and 1 outdoor bath, very nice view from the bath, the room and the dining hall. Location just next to the beautiful waterfall and volcano information centre

Stayed in June 2023

bedsheets not very clean, stained.

good spread of food

Stayed in June 2023

No toiletries such as shampoo or bath soap in the room as it is more of an onsen bath place rather than long stay hotel type. You can get the toiletries if you visit the onsen and, of course, shower there. 😁 Breakfast was standard fare and does not change daily

The dinner meal was good and fresh. The dining staff were nice and accommodating. Met an Indonesian front desk staff. So if you have difficulty in speaking Japanese, she can speak English and Bahasa.

Stayed in June 2023

Rooms bit aged but comfortable.

Ryokan is just next to Shirogane Waterfall. Outdoor onsen is nice.

Stayed in May 2023

quiet town. very little to do at night.

outdoor Onsen

Stayed in May 2023

Food was great but can be less salty.

Fully equipped area for the onsen experience. Good location.

Stayed in May 2023

it would be good if the hot spring close at 10am as we were hoping to use the hot spring at 9am for 30 mins before check out

hotel is right next to the fountain great view and boarding diner and breakfast was ok

Stayed in February 2023

the meals. not up to expectation. they serve the same food every day

good Onsen and location

Stayed in February 2023

The temperature in the room is not warm enough.

The dinner came with a variety of dishes. Can make a special request for vegetarian food if you're a vegetarian

Stayed in January 2023

surrounding view

Stayed in December 2022

I was disappointed about dishes in breakfast and dinner, except chawamushi. I felt that ingredients were not too fresh.

Friendly staff and conforming futon. Large room with full facilities. Easy to go Blue Pond and Shirahige waterfall,

Stayed in September 2021

the location and the staff were excellent. the onsen, especially the outdoor were great.

Stayed in May 2024

No

Excellent

Stayed in April 2024