There were several long black hairs near the bathroom sink when I arrived (not mine, I’m bald:), as well as black hairs on the bed, the desk, and around the shower. I don’t like to complain, but the housekeeping team should be more diligent in making sure the room is properly cleaned for incoming guests. Very unusual lack of attention by Japanese standards. The blinds in my room didn’t work and it was difficult to sleep because so much light came in. The staff were apologetic but there was no maintenance person on site to fix it (?) and I wasn’t offered any compensation whatsoever(complimentary breakfast for example?). I guess 990 yen was too much for the hotel to spare for a guest having a broken room. The only option given was to change rooms to a different floor, which would have been a huge hassle since I was already fully unpacked. The blinds were eventually fixed, 1 day before check-out. When a guest experiences such deficiencies during their stay, the staff should do more to make the guest feel comfortable and appreciated.

First, Ms. Le is outstanding at front desk. Very professional and welcoming. A world-class employee to have. The room was exactly as I requested. High floor, away from the elevator, with a great view and an extra pillow. Perfect! This hotel did a great job listening to my requests. Loved the coffee and filtered water in the lobby and the dehumidifier in the room. The room was small but had everything you need, including a fantastic power shower. Location was fabulous. Very close to the metro.

Stayed in May 2024

Only one flat pillow, tried asking for another one but none available. No restaurant in the hotel, just an adjacent coffee shop.

The staff were very polite and helpful. Room was clean and well-maintained, with good facilities. Location was okay, close to Daimaru and subway station. Sleepwear provided.

Stayed in May 2024

The shower stall needs to be cleaned. There was mildew growing on the floor of the shower, as well as on the shower door and shower door jamb.

We loved the location of this property; the close proximity to the train station, convenience store, underground shopping, yatai, Canal City and the airport. The majority of the staff was extremely nice.

Stayed in May 2024

A staff or manager at the breakfast restaurant was a bit impatient with the guests.

The origami made by the staff to be given to guests as a keepsake is something so small yet so thoughtful and wonderful. Thank you so much!

Stayed in April 2024

Nice location

Stayed in April 2024

Nothing so far

Good location

Stayed in April 2024

Great location and comfortable room and beds. Breakfast is served in a cafe next to the hotel, which is connected and accessed via the ground floor. It was a little busy at the time when I went, but the food & coffee were good.

Stayed in April 2024

Pillow

Near Train Station

Stayed in April 2024

Beds were painfully hard.

Location. Price.

Stayed in April 2024

- closet is hard to access as the bed is in the way

- great location a short walk from tenjin minami station & tenjin central park - lovely rain shower, blackout blinds - value for money

Stayed in April 2024

What I didn't like about the hotel was the lack of amenities, and the automatic light that turns on when going to the bathroom; certainly wakes you up!

Conveniently located near both train stations. Tenjin and Tenjin-minami. Convenient stores are close and plenty of eateries nearby. Walking distance to Canal City Hakata. Room was spacious, clean. Bathroom larger than most hotels. Windows can open. Bed was comfortable.

Stayed in March 2024

Space constraint to open 2 luggage, room is a little small

Accommodation was just 5 minutes away from Minami-Tenjin station exit 5. Walking distance to a lot of places such as Don Don Donki, Ichiran and Hakata

Stayed in April 2024

Lots of hair in the toilet when we check in

Stayed in February 2024

Thought room was to be bigger, that's why we upgraded to Standard twin but was still small. Thought because was a western hotel company, rooms would be a little larger. Although it was fine for what we needed, just a place to sleep and bathe. Was just hard to unpack and pack daily so we could have more room for 3 of us.

Breakfast was good, but menu was same choices for all days we stayed so got a little stale. This was because we were there for 1 week, only 5 different items from selection for breakfast included.

Stayed in March 2024

Tiny room

Excellent location and cafe

Stayed in February 2024

The housekeeping was not really up to standard. The carpets were dirty and dusty. We could feel it staying there as our throats and sinuses acted up.

Very convenient location. Few minutes walk from the underground shopping street. Also a short walking distance from Hakata. 20mins from the airport by train. Love the cheap laundry facilities.

Stayed in February 2024

The walls are thin so you can hear your neighbours if they are noisy. Street noise can be a problem on lower floors; I was on the 10th floor so not really troubled except for occasional police sirens. The breakfast is not a buffet but a set of egg, drink, and bread, choice limited. But there are other options in the area so it's OK (for example can walk 15 minutes to Yanagibashi Rengo Market for seafood).

Great location in Tenjin, near to the subway and buses, with a 24h Lawsons nearby, and Daimaru and the Tenjin Underground Mall minutes away by foot. Komeda's Coffee is in the same building. Love the complimentary coffee and tea machine in the lobby. Room was compact and the bed was very comfortable. Only one pillow provided but Reception provided more on request. Amazing shower, the best I have encountered in a long time!

Stayed in February 2024

Staff was good, rooms clean.

Stayed in February 2024

Good location

Stayed in February 2024

The aircon made the room a little too dusty, very noticeable under the bed which we had to use for storage.

Convenient location and by far the best towels we had on our entire trip. Beds were comfy and the coffee was good. The two different colour toothbrushes and cups (black and white each) in a bathroom for two was such a well thought out detail. We really appreciated it! We were also very happy about the provided water kettle!

Stayed in February 2024

Pillows were too small and hard

Great location

Stayed in February 2024

The room can be quite small with not much space to open luggage, and no water bottles were provided (but there is a free water cooler on the 1st floor)

The location was great (near the subway station, but the closest exit is stairs only)

Stayed in January 2024

good location, near MTR

Stayed in January 2024

Nothing so far

Good location

Stayed in January 2024