Great location! Right above the gondola station.

Stayed in March 2024

Breakfast: Japanese Buffet Dinner: Japanese Cusine Onsen: Private and Public (Best Onsen) Room:

Stayed in March 2024

Nothing

We stayed in a deluxe twin room which was large and very comfortable. Great food experience for dinner and breakfast. The natural onsen was amazing, and was one of the main reasons we went here. Large baths inside and out, with a lovely outlook.

Stayed in April 2024

Food

Location

Stayed in March 2024

Good location, just 1 min walk to the ski resorts. The rooms are clean and spacious. Private onsen available

Stayed in January 2024

Nothing really but would suggest to use reusable cups instead of paper cups at the lobby.

Ski in and ski out with onsen plus equipment rental onsite.

Stayed in January 2024

Nothing!

The hotel is very clean and the onsen is very beautiful. The amenities are great.

Stayed in December 2023

Everything. A little paradise in zao onsen!

Stayed in December 2023

Our plan didn’t include dinner. A staff didn’t know which restaurants open. We had to call each restaurant. She gave us a map without any instruction. We wish she would have give us more directions about the town.

Nice bath. They offer free drinks. That was especially nice after taking bath. Breakfast was excellent. Staffs at the restaurant were nice and friendly. Location is perfect for skiers but outsides of onsen areas. It will be 10-15 minutes walk.

Stayed in December 2023

The staff barely speaks English

The public bath and the private bath are amazing

Stayed in December 2023

It was a good place to stay. Hot spring was fantastic both indoor & outdoor. The breakfast & dinner were great.

Stayed in December 2023

Private Onsen for families or more than 1 person. The shower area is not enough for more than 1 person because this service only had 45mins. We were very rush.

Stayed in November 2023

More varied food options would be nice.

Excellent room and service. The baths were wonderful and the massage chair was a delight!!

Stayed in November 2023

Western-style beds are much bigger and softer than Japanese "beddos" (mattresses instead of futon). This is something to expect when staying at a Ryokan. Travelers who are unfamiliar with Japanese beds might be shocked by the firmness of the mattress. I recommend asking for extra

The location is beautiful and the staff was incredibly kind, patient and accommodating. They were able to help us set up a private onsen experience, ensured we had everything we needed, and were very helpful. Limited English options for speaking but most things had English translations for guests who are new to Japanese or struggle with Kanji.

Stayed in October 2023

None

The service was excellent. From front desk to dining to housekeeping. Everyone was very friendly and all smiles. The rooms were very clean, spacious and new. The private and foot bath were great. I especially loved that the hotel does not have many rooms so service is personal and the baths and dining areas were not crowded

Stayed in October 2023

While booking as a solo Traveller, booking.com charged me for 2. I would have expected the hotel to figure it out but this was not the case.

Very clean. Near nature. Excellent rotenburo. Breakfast is great, accommodating for both Japanese and Western style.

Stayed in September 2023

Exceptional staff at hotel and with shuttle services they provided; most courteous drivers and staff all around.

Stayed in May 2023

They won’t serve you food or provide options if you do not choose full board. Finding an open place at night was a quest. While the place is nice, it starts giving “old hotel” vibes

They were willing to pick us up and drop us back to the bus terminal upon shortest notice. Bathes were really nice, breakfast was immaculate

Stayed in April 2023

The staffs should give us some time after knocking the door for setting up the Futon before unlocking the door by themselves.

- Super friendly every single staff. - Cleanliness. - Location - Food - Nice onsen

Stayed in March 2023

We saw a picture of a private onsen on the hotel website and made a reservation to use one. However, the ambiance is not quite the same as depicted in the picture. In the picture, the private onsen is very bright and new. However, when we entered the private onsen, it was not clean and quite old. So it was a little bit of a disappointment.

We really like the food. Especially the dinner. Since our group doesn't eat beef, at the time of check-in, we asked the hotel staff if they could amend the menu for us. They were able to do that and we had our dinner with a set of grilled seafood which was very delicious and beyond our expectations.

Stayed in April 2023

Almost nothing to mention here. The rooms are cozy but maybe a little outdated.

The hotel offers great onsen facilities. Public baths: 1 indoor pool and 2 outdoor pools as well as 3 private facilities. The rooms are spacious and the staff is extremely polite and helpful. They offer a free shuttle bus service to and from Yamagata station which has to be reserved 3 days in advance. Wonderful dinner which was included in our room rate and very good and copious breakfast.

Stayed in April 2023

-

1. Nce room 2.Good dinner (japanese set 3. Close to Zao Rope way station (5 minutes walk) 4. Can book private onzen (around 2000-3000 yen per hour for 2-4 people)

Stayed in April 2023

Nothing comes to mind

Enjoyed our stay at this ryokan. The tourists info center at the bus terminal arranged for our shuttle bus pickup. On arrival, that has an English peaking person who checked us in, explained everything in detail, showed us to our room and answered all our questions. The onsen was very good. The Japanese kaiseki dinner was outstanding as was the breakfast the following morning. The staff were very attentive and helpful.

Stayed in April 2023

None

Excellent food. Nearly Ski in ski out from resort. Mice indoor outdoor onsen.

Stayed in March 2023