Nothing really! I added a person to the reservation last minute and wasn’t aware that they charged per person, but the staff were very kind and patient in explaining that hotels in Japan often charge per person instead of per room.

The views from the rooms are amazing. Outdoor hot springs were amazing. Vinyl room was beautiful. The staff were great!

Stayed in May 2024

It was all good.

In a beautiful setting, the interior was as good as the view outdoors. Best cup of tea I've had.

Stayed in April 2024

Nothing! We had a great time.

The lady who communicated with us was very polite and pleasant to speak with. The staff were very good. We appreciated the mountain view we had and our private onsen, as well as the yukata, and the breakfast. Hojicha latte was so good!

Stayed in March 2024

They don’t have shuttle service and no dinner restaurant as they are having very short staffs. But you can walk back up hills to the station to catch the bus or train to another town for food or bring back to it in their self serve kitchen. Remember to check the last train and bus to go back to the hotel as everything closes early. And most of the restaurants may not accept children. No washing machine to rent or laundry services. Make sure you bring enough clothes if you have young children with you but don’t pack big luggage as it will be very hard to travel with big luggages like us. We have no choices as we travel everywhere from Tokyo to Hakone then Osaka and back to Tokyo.

The staffs were very helpful to help for a lift to the station and help us to call the bus station to find our lost pram from the last bus when we arrived.

Stayed in April 2024

I'd appreciate a plunge pool or a couple of alternative baths. The breakfast choice was quite limited and pastries were quite stale.

Beautiful room with mountainside view. Onsen was a bit small and only had one bath but it was nice nonetheless (and nicely decorated).

Stayed in March 2024

Nothing, everything was great!

Everything was amazing!

Stayed in April 2024

It was slightly hard to find, but not too bad. You'll pass a sloped driveway leading to old abandoned buildings a small ways before the real entrance.

Super serene, small little onsen off the beaten path. Not crowded at all. Loved how chill it was, loved the room, the tea, the baths of course, and the incredibly curated, cultured, & kind of whimsical lounge.

Stayed in March 2024

Possibly could have been closer for the main hakone free pass trip, but still a good area. I unfortunately didn't get time to use the onsen so cannot judge that.

Very spacious and lovely room, comfortable futon beds. Brilliant Japanese style shower room and toilet. Nice free breakfast and the staff were very nice and helpful, one guy helping me with dinner on the first night, speaking good English too! Close to the train station/bus stop and a nice Izakaya nearby.

Stayed in March 2024

Nothing.

The interior, amenities and the room itself felt very luxurious. The onsen is great, especially if for first-time enjoyers.

Stayed in March 2024

the staff were welcoming and very helpful. the room was great and had a beautiful view of the mountain. they have some really nice frozen food and snacks available so you don’t have to worry about taking a train to a convenience store.

Stayed in February 2024

The only negative would be the location, but it is great to be away from a busy town. It is just a short walk along the road from the train and bus stop. A lovely Izakaya nearby.

Beautifully clean and relaxing atmosphere. Very relaxing and provided with the robes for onsen. Quiet and up in the trees.

Stayed in March 2024

Can be a bit hard to find as it is in a conspicuous location

Beautiful rooms with great facilities!

Stayed in March 2024

the location is a bit isolated - there aren't any very nice restaurants nearby so you need to take the bus or train to one; the water in the outdoor bath was a bit too hot for my taste - couldn't soak all in

very helpful staff - they arranged my luggage transfer and accomodated all my requests; the room is big and the mountain view was just amazing!; there are not one but two common baths - indoor and outdoors; they serve a nice pastry breakfast (free) in the morning; craft beer vending machine on site!

Stayed in February 2024

Just a gem lost in the mountain. Staff was very friendly. Location is good easy walk from the station. Love the onsen that waw so quiet I had it for myself. Amazing vinyl collection so peaceful and relaxing I need to go back.

Stayed in February 2024

Super clean and nice service,location is not convenient but quiet,I can sleep well everyday.

Stayed in February 2024

Perhaps not close to any food for dinner and no dinner options served

Clean and just what you need

Stayed in January 2024

Not enough light in front of the mirror in room

The staff was incredibly helpful and nice, I fell in love with each of them. And the girl, who booked food for me, I wish her all the best, she saved my evening that day with her initiative

Stayed in January 2024

Very welcoming and helpful Hotel staff. Great location very close to station. Lovely onsen. Particularly liked the lounge with LPs & record player.

Stayed in December 2023

Once you get off the Ohiradai station, you'd have to walk around 5 minutes to get to the inn. The road for pedestrians was extremely narrow and the cars driving by were scary.

The inn was clean and had a relaxing atmosphere. The onsen was not crowded and very well maintained. The staff were friendly, spoke good English and gave very clear housing instructions. Given the price of this stay, it's well worth your hard-earned money.

Stayed in December 2023

We have to walk through a short side path along the road to reach the hotel and this could be some safety concerns when at night time or busy traffic time. I noticed drivers did slow down when they noticed that we were walking along the road but there is no proper crossing.

The staff is super nice and helpful. The hotel is close to train station and very quiet & comfortable to stay. They have open air foot bath open for 24 hours, which is absolutely bonus.

Stayed in December 2023

The hotel had a nice feel. Really loved the lounge room and outdoor Onsen.

Stayed in November 2023

This didn't bother me but it could be annoying to others that they do not serve dinner here so make sure you understand that. One annoying this is the location, getting there by foot a bit annoying from the station since the sidewalk is one person wide. The only other complaint is that the outdoor onsen does not have much of an atmosphere (no view) its just a clean open air onsen surrounded by tall wooden walls.

This was a great little gem of a place. It is modern and clean so it doesn't feel like a run down place. The room we got had an amazing view of the autumn foliage so I can only imagine what it looks like in other seasons. It has 1 outdoor onsen, 1 indoor onsen and 1 footbath. There is a kitchen if you'd like to cook yourself and they provide small baked goods and coffee/tea/juice for breakfast.

Stayed in November 2023

The stay at Hakone Suisen alone made it worthwhile to travel to Hakone. The room, property, and onsens are great. The staff are wonderful and do a great job of being attentive while giving you plenty of space and freedom to enjoy yourself. While there's not much to do/eat within walking distance, the hotel is only a short bus ride away from Gora or Hakone Yumoto. The breakfast selection while small was delicious and as a bonus they had awesome specialty coffee.

Stayed in November 2023

The hot spring and the view from the room

Stayed in November 2023