Mombasa Road, 00506 Nairobi, Kenya
#71 of 186 hotels in Nairobi
Guests' ChoiceBased on 326 hotel reviews
7.9Cleanliness
8.6
Comfort
8.6
Location
8.5
Facilities
8.3
Staff
8.7
Value for money
7.8
Free WiFi
8.1
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End of dialog contentReviewed: 20 April 2024
Mohamed
KenyaThe room lighting
The location and quick check in
Stayed in April 2024
Reviewed: 4 April 2024
Alex
KenyaOne
Serenity
Stayed in April 2024
Reviewed: 28 March 2024
S
MauritiusN/a
Helpful staff Good value for money Ideal location for short business trip. Preferred hotel when visiting Kenya
Stayed in March 2024
Reviewed: 28 March 2024
S
MauritiusN/a
Very helpful staff. Good Services offered within hotel Ideal location for short business trip Preferred hotel at every trip to Kenya
Stayed in March 2024
Reviewed: 17 March 2024
Thulani
South AfricaNot applicable
Breakfast was fresh, a good variety of food.
Stayed in March 2024
Reviewed: 18 February 2024
Grace
United Arab EmiratesThe ambience,,staff,,food⭐️⭐️⭐️⭐️⭐️
Stayed in February 2024
Reviewed: 14 February 2024
Jeffrey
United StatesSurrounding area
Very nice and convenient to airport
Stayed in January 2024
Reviewed: 1 February 2024
Zayid
OmanToiles - separate Shower and WC
Staff, location, clean, next to mall, easy to Airport
Stayed in January 2024
Reviewed: 28 January 2024
Bennett
United KingdomIt was all good or better so nothing to dislike .
Very helpful and smiling staff at every point . Room clean with good facilities ,fridge ,tea and coffee . Reception were most helpful when assistance was required .
Stayed in January 2024
Reviewed: 20 January 2024
Fahad
United StatesWe had issues with the AC, but the staff were accommodating and changed three room for us and offered to bring a fan. The breakfast is a little too expensive.
Great friendly staff. Kenyan owned. Very convenient location next to a mask and near the airport. The pool and gym are nice.
Stayed in January 2024
Reviewed: 15 January 2024
Katerina
Czech RepublicQuite expensive, but worth the price in the end.
Very comfortable hotel, modern equipment, friendly staff and a very tasty breakfast. Good choice for dinner options on site - in the hotel restaurant in the lobby and the american cuisine on the other floor too. A shopping mall with supermarket and food-court across the street, but not so easy access on foot. Hotel is conveniently located if your destinations are south of Nairobi (i.e. NKIA, Nairobi Park, Langata giraffe centre and elephant nursery) ...
Stayed in December 2023
Reviewed: 7 December 2023
Leon
SeychellesBreakfast a bit pricy
Excellent transit stay hotel, close to the airport! Very comfortable room, value for money.
Stayed in November 2023
Reviewed: 27 November 2023
Ryan
IndiaRooms dimly lit, room rent higher and not a value for money
Excellent break fast, here booking. Com used dark pattern and deceived me, earlier booking was including breakfast and subsequent cancellation and during change of date of travel booking. Com changed it to without breakfast.
Stayed in November 2023
Reviewed: 27 November 2023
Ryan
IndiaRooms dimly lit and and exorbitant charges for the room charges
Staff courteous, excellent service , breakfast, Restaurant & Bar
Stayed in November 2023
Reviewed: 16 November 2023
Nicholas
KenyaThe services were great, I would suggest guests bill be put on the room tab and not payments anytime they have any meals.
Stayed in November 2023
Reviewed: 4 November 2023
Anthony
United KingdomNothing
Convenience for airport, secure, excellent service.
Stayed in October 2023
Reviewed: 1 November 2023
Diana-d
HungaryI stayed here for 1 night before leaving for a safari on the previous morning. I did not use any facilities except the restaurant where the waitress was kind and the food was delicious. The room was OK and comfortable. It is close to the airport.
Stayed in October 2023
Reviewed: 15 October 2023
Lin
SwitzerlandBreakfast could be provided earlier with much simpler items.
Spar Eagle is good.
Stayed in October 2023
Reviewed: 30 September 2023
Neil
United KingdomPeople slamming doors late at night
Close to the mall next door where they have supermarket and great bars on the 6th floor
Stayed in September 2023
Reviewed: 30 September 2023
Wolfgang
BelgiumI stayed at this hotel 4 years ago and I must say that standards have lowered. Not alle corners and cracks were equally well cleaned. My pillow had dirty stains and the matras was totally worn (I was sleeping in a gutter-shape). The idea of having a DJ in the bar playing cool tunes is very good. However... people come to that bar at 6PM to relax and drink and eat a bit. They don't come to a disco. The music was very loud and most people in the bar with a mobile phone as a result started to scream louder. As a result, the atmosphere was very far away from relaxing with a bite and a drink in a nice loungy location. In the end I escaped to my room to have some ease of mind. (A minor issue: the service in the bar was *very* slow. I had to wait for drinks, for food, for the bill etc. Staff was a bit disorganised and was wasting a lot of time running back and forth.)
Reception staff was super friendly and very helpful. The breakfast is really good value for money. Even at 5.20 in the morning (for people with an early flight), most of the buffet was filled up, coffee was ready and I could spend 30 min to eat before rushing to the airport (which is really nearby). Having a pool while waiting for a plane was very nice (even though it is not a heated one).
Stayed in September 2023
Reviewed: 18 September 2023
Tonny
UgandaThe swimming pool needs to be bigger
Room, dinner, snacks, bar
Stayed in September 2023
Reviewed: 21 August 2023
John
CanadaGood. A variety of food served.
Stayed in July 2023
Reviewed: 13 August 2023
Melinda
United StatesLocation, nothing to walk to, food not great and overpriced
Clean, friendly and helpful staff
Stayed in August 2023
Reviewed: 7 August 2023
Nyovani
United KingdomStaff not very prompt in responding to requests
Stayed in August 2023
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