Nothing at all.

Our stay was a unique experience that me and my partner will never forget. The staff goes above and beyond to make you feel comfortable. Little details everywhere remind you that this is a luxury experience. The food was world-class. But the best thing is the location next to the Mara River. Hearing the hippos bellowing while in bed inside our tent and our game drives early in the morning with an incredibly knowledgeable and expert Masai driver are the kind of things that will stay with us forever.

Stayed in March 2024

Thought the edition of taking a couple of chairs and a drink to watch the sunset (for free..) after your game drive would’ve been great as many competitors provide this

Wilson our driver - WHAT A LEGEND. Amazing to see all of the animals - saw all of the big 5 on our first day Hippo corner was a great edition Don’t get me started on the food, literally the most flavourful food I have eaten, better than any London restaurant.

Stayed in February 2024

Located in the reserve - we saw very many animals including lions, giraffes and cheetahs

Stayed in November 2023

My husband and I visited for our 2nd anniversary and it was amazing. The safaris were amazing, the camp is located on a private conservancy, so the game viewing is exceptional. We saw a wide variety of animals, including all the big five (except the elusive leopard). Reuben was our guide and he was great, so knowledgeable, experienced, and friendly! The tents were great as well, I loved being woken up by the hippos at dawn. Caleb took care of our tent and made sure we were very comfortable throughout. The masseuse at the Spa was amazing as well, got a great deep tissue massage after a long day out on the Mara. We loved the food, they had a wide range of options to suit all palettes, Francis took care of us during meals throughout our stay, he was excellent. We unfortunately didn’t pack any warm clothes, (we didn’t expect it to be as cold as it was) but there were blankets in all the game drive vehicles and they were a life saver! Caleb also warmed up our bed with a hot water bottle every night.

Stayed in October 2023

1.Indian food was ok but could be better especially during breakfast and dinner there should be more Indian vegetarian options. 2. Balloon safari could have been better - The post breakfast was good but the balloon safari itself was not very impressive

1. Location 2. Friendliness and promptness of staff 3. Property rooms 4. Activities were excellent - The Masai village visit, game drives, the massages and the sundowner.

Stayed in October 2023

The location is a bit far away from the migration point.

The service quality, view in the tent, food quality, and game driver experience are all superb.

Stayed in August 2023

All is good

Very good hotel friendly staff

Stayed in July 2023

Nothing

Staff were helpful! Good food & thanks to Chef for accommodating Kenyan food and kids request. Good vegetarian options. Reuben-the Guru took great care of us and made sure we enjoyed the game drives and also ensured our safety at every step. Edward has special “Masai Vision” that can spot Lions from 2 Kms with bare eyes when binoculars may fail! The river behind property has plenty of Hippos and you can get great hippo views and wake-up alarms! Please take note of additional Conservancy Fees based on No of pax, when you book, resort is inside Pvt. Conservancy which has almost extinct Whide Rhino pairs. Masai Mara National reserve is 2 hrs one way drive from resort. Resort Land Cruisers with soft tops are good and have open views!

Stayed in July 2023

A few lowlights: - this isn’t a full board as water, and any other beverage, is chargeable. I would have expected water to be included. - balloon ride: I had booked a balloon ride beforehand but this wasn’t acknowledged when I arrived and I needed to book again. In addition I was surprised to find from other guests that they could negotiate a lower price, which is something I wouldn’t expect at a fairmont.

The hotel is located in a conservatory and we were able to see so many lions and other animals. We saw all of the big 5! Moseka, our guide, was amazing!!

Stayed in July 2023

nothing

The staff. Caleb, Wilson and Peter in particular were exceptional.

Stayed in May 2023

Hmm. Too much delicious food? Too much wildlife?

Everything is simply fantastic. The full board is amazing and the menu changes daily. The included safari drives roam the famous Lemek Conservancy, ultra rich in wildlife including the big 5 (which we got). And who couldn’t love hippo corner, where up to 50 lounge on a mudbank just below the property!

Stayed in March 2023

no ac in the tent

stuff very helpful and friendly and location in the middle of the jungle

Stayed in January 2023

everything

Stayed in January 2023

Rip Off Practices were very apparent. A full board means the resort is expected to take care of you from the moment you arrive to the moment you leave. Unfortunately, if your timings are not accurate, its upto you, they only have three free meals per night. There is no where else to go and the prices at the resort are exorbitant. Also meals are free. Drinks are not. Be ready to pay the meal price for the water bottle. Two drives are included. Morning and Evening. Although amazing, the staff wanted to charge us. It was our duty to prove them that its included in our package. Then there is a 25,000 KSH package to visit a nearby village. And the staff insisted you miss your game drive and take the package instead. And the usual ending, they take you to a large Masai shop with some wonderful items to buy. Kick Backs were apparent, whether to the staff/driver or Resort, I don’t know for sure.

Awesome place. Great Value for Money. Game Drives was the most amazing aspect. And our Driver, Mike, was a Pro. He didn’t miss and inch. Although we were still unlucky a bit, missed the leopards and cheetahs. Difficult to spot perhaps.

Stayed in December 2022

less lighting at night would be more beneficial for the animals

loved the customer service and friendly staff, enjoyed getting to know the same waiter and guide

Stayed in October 2022

n/a

We loved our cosy tent which is quite roomy and very clean. Great views of the river Mara with the hippos and crocodiles. We enjoyed hearing a few sounds in the night! staff were so friendly and helpful. Buffet food was to a high standard. a special shout out to Mike out tour guide who not only we enjoyed spending time with but made sure we saw the big 5 plus many more!

Stayed in October 2022

Nothing to comment.

Staff were excellent, and provided a personal service. In particular I must call out Mutai and the Indian cuisine chef who looked after our every needs! Room service and food were also great.

Stayed in August 2022

The only thing I would mention is that the pool was not temperature controlled this too cold to be used for our liking. In all honesty, we didn’t miss not using the pool at all as there were all sorts of other entertainment available from the game drives to the cozy bar, the hippo corner etc…

The whole experience was 10/10, from the welcoming with a cold towel and a fresh juice whilst checking in, to the tent and overall facilities of the club, the delicious and quality of every single meal we had and most of all the amazing game drives with our ranger Lenkoko who went above and beyond so we could see not only the big 5 and the great migration but a lot more. Hats off to all the staff for making our stay so amazing we didn’t want to leave.

Stayed in July 2022

N/A

The property is beautiful and comfortable, the food is great but the best part of the stay were the staff- they are truly exceptional. Every single person we interacted with seemed genuinely kind and helpful and our safari guides (Mike and Joy) were just incredibly knowledgeable and skilled. They really made our trip a trip of a lifetime.

Stayed in July 2022

absolutely everything! the staff are my new family!

Stayed in June 2022

Outrageous price for the service and food

Location & Moses our driver

Stayed in May 2024

The 100 Kms dirt road to the hotel is horrible. We were given wrong directions by the hotel staff Anthony and it took us more than 5 hours to reach on that dirt road. There is another dirt road from muloch which takes 2 hours. Because of the wrong directions we missed the game drive on the day of arrival. The game drive took us to see elephants and a few other animals. Didn’t see any lions or leopards. Overall the north side of Mara where this hotel is located is a waste of money. Stay in the south side of Mara to spot more animals and birds.

The food served at the dinner was good. You have to pay for still water and other drinks.the Mara river flowing near the rooms and the hippo center. The staff at the dining is very good.

Stayed in July 2023

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024