No other guests (but not your fault)

Super friendly welcome, nothing too much trouble. Tasty food

Stayed in May 2024

Extractor fan in bathroom would have been good

Fabulous breakfast

Stayed in March 2024

Excellent location. Can walk to waterfront mall and a coffee shop at Karen connection. Hotel grounds very quiet and peaceful.

Stayed in March 2024

location is great - it is quiet and lush - but still close to many amenities. Breakfast was filling and generous. The staff are wonderful.

Stayed in December 2023

excellent place. Safe area. people are very friendly. nice land with a garden

Stayed in January 2024

Warm welcome by Natasha Friendly staff

Stayed in February 2024

As others have mentioned, sound insulation is poor and you can hear dogs barking and people talking outside. Not great if you're a light sleeper

Staff very friendly, food is good, rooms are big, gym onsite with weights and cardio equipment. They upgraded us for free, which was a really nice surprise!

Stayed in February 2024

you need a taxi 🚖 and or transport to get to it. great transport service however organised by The reception Natasha.

excellent customer service. gardens, playground kindness of staff. family room

Stayed in February 2024

There was no bar but given it is such a small hotel this is understandable. But as drinks were available at meal times and offered to us when by the pool this turned out to not be a problem. Reception not 24/7, again understandable due to size of hotel but that didn't matter as security is 24/7 so we were able to get back to our room after coming back from a gathering on new year's eve in the early hours. So really there was nothing to complain about.

The staff were extremely friendly and helpful and meals we had there very tasty. The owner/manager even invited us to join her and her guests at her party when she saw us by the pool one afternoon. Pool was also lovely. Jesse the driver met us at the airport and took us to the hotel and he also did excursions which we took him up on and he made some great suggestions for activities.

Stayed in January 2024

Nothing

The staff are exceptional, from Joel who was very responsive when communicating prior to our arrival, to Gladys who was at reception and breakfast, she was incredible, always lovely, with a smile on her face and supper attentive and proactive. She gave us all info we needed, got our breakfast orders the night before so when we arrived for breakfast it was ready for us. The room was great, really big and extremely clean. I liked the location as it was close to the main attractions. Would definitely stay again!

Stayed in December 2023

There are mosquitos in Karen - use the mosquito net provided :)

Staff was outstanding. Miss Gladys went out of her way to make sure we were comfortable and welcome. The chef was accommodating to our diet (vegan). The rooms were large and comfortable. Great location for wonderful restaurants and the Karen Blixen Museum. Also easy to get out of the city if you are driving

Stayed in December 2023

The room I had was very dark ...

Great staff. Always very helpful.

Stayed in November 2023

N/A

The staff were excellent. Very fun, attentive and kind. The room was gorgeous too

Stayed in October 2023

Lighting in the rooms. We know electricity is expensive in Nairobi, but lighting made evening activities in the room difficult--reading, packing etc. I recommend an upgrade particularly for reading lamps and use LED bulbs to save $$.

Staff made the stay! Wonderful service and really tried to find ways to make our stay easier and more comfortable. They held our extra luggage when we went to the coast for a few days without any additional cost and were really helpful for my daughter who had to stay a day on her own, letting her hang out and work before going to the airport in the evening. Thank you!

Stayed in September 2023

Breakfast very good. We walked over to the Mall and had a nice meal at CJ's

Stayed in August 2023

The door of the room was broken

The staff was really welcoming and helpful

Stayed in September 2023

Nothing!

Very helpful staff, very good breakfast, nice pool (but a bit cold!), moschito nets on the beds

Stayed in August 2023

The team is wonderful

Stayed in July 2023

The team is wonderful

Stayed in July 2023

Nothing, it was great!

Comfortable rooms, lovely staff, wonderful breakfast 

Stayed in August 2023

Nothing

The staff was very nice, the room large and the place very quiet. I recommend it.

Stayed in July 2023

The chickens from an adjacent property were very loud very early each morning.

The staff was outstanding, & the accommodations & location were great.

Stayed in July 2023

Staff was so helpful and kind! Breakfast made to order and delicious…This place was charming. We enjoyed our stay very much!

Stayed in July 2023

Staying at the Margarita House was a treat, mainly because of Rachel, Natasha and Dennis! We felt so cared for by these lovely people. The rooms were lovely and the meals very tasty, especially the breakfast potatoes🙂 We would definitely stay here again. I recommend that if you use their driver, negotiate a price before using him, I had a bad experience.

Stayed in July 2023