Shanzu, 00100 Mombasa, Kenya
#9 of 48 hotels in Mombasa
Guests' ChoiceBased on 163 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.6
Facilities
8.3
Staff
8.9
Value for money
8.0
Free WiFi
7.1
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End of dialog contentReviewed: 22 April 2024
Margot
United KingdomThe room was rather small. It was very windy although I realise this isn’t the hotel’s fault.
Good location right on the beach. Beautiful surroundings laid out like a Swahili village.
Stayed in April 2024
Reviewed: 20 April 2024
Yvan
Kenya-
Everything. Very attentive staff, clean facilities and seafood at Jahazi was a 10/10, always!!
Stayed in April 2024
Reviewed: 18 April 2024
Karl
United KingdomNot all of the restaurants had good food
Loved the room and the beach ,Jahazi grill was amazing but the other restaurants I would rate more 4 star
Stayed in April 2024
Reviewed: 16 April 2024
Aika
NetherlandsBills came to quickly to sign. You weren't able to enjoy your sunset drink at ease because the bill was asked to be signed while you hadn't decided whether you wanted a second drink.
Food was good. Vegetarian options available. Huge bed. Very comfy. Nicely maintained grounds.
Stayed in April 2024
Reviewed: 14 April 2024
Ruth
United Arab EmiratesThe tennis court needs to be resurfaced
The location and architectural style
Stayed in April 2024
Reviewed: 13 April 2024
Gary
United StatesCrows
Very clean and beautiful
Stayed in April 2024
Reviewed: 13 April 2024
Ryan
KenyaBreakfast could have been better. Poor choice and not enough stations. Service for drinks like tea and coffee at breakfast was slow.
Jahazi Grill was amazing. Solid seafood. Beach was great but a bit crowded. Sea breeze was magnificent.
Stayed in April 2024
Reviewed: 5 April 2024
Sikolia
KenyaSlow breakfast service
Quiet and relaxed
Stayed in February 2024
Reviewed: 2 April 2024
Antony
KenyaNo sea view room.
Good breakfast selection and dinner.
Stayed in March 2024
Reviewed: 25 March 2024
James
RwandaThere is no complimentary dental kid No flat iron
Beach walks
Stayed in March 2024
Reviewed: 25 February 2024
Otieno
South AfricaOld and out dated amenities
Beautiful environment, friendly staff
Stayed in February 2024
Reviewed: 23 February 2024
Colmcille
United KingdomDidn’t like buffet dinner every night. Entertainment could be improved.
Excellent staff, nothing was too much trouble
Stayed in February 2024
Reviewed: 17 February 2024
Alexander
UgandaThe rooms are small compared to modern standards, but the main issues are with the infrastructure and personnel: 1/ The air conditioning is noisy and requires cleaning, and the mattresses need to be replaced; 2/ The personnel require more training, as they did not inform guests that tables needed to be reserved for dinner, resulting in a negative atmosphere. The kitchen staff in the morning were unfriendly, which also affected the breakfast experience.
In a delightful locale, boasting a distinct allure, I kindly request your attention to the child club and its supportive services. I'm grateful for the two remarkable ladies who have been instrumental in this endeavor. To enhance the child room and activities, I suggest exploring ways to expand and enrich the offerings, as they currently have limited scope.
Stayed in February 2024
Reviewed: 16 February 2024
Michael
SwitzerlandMain restaurant dinner - poor service and quality of a la carte menu - Fortunately the beachside grill restaurant was in operation !
Buffet breakfast excellent Beachside grill restaurant
Stayed in January 2024
Reviewed: 14 January 2024
Valerie
KenyaBooking overcharged. Our friend paid less. We invited him over and booked directly.
Stayed in January 2024
Reviewed: 28 December 2023
Jackie
KenyaBeach experience could be better
The food and the beds
Stayed in December 2023
Reviewed: 28 December 2023
Daniel
Tanzaniaamazing customer service and good activities/programs for the kids. ideal location for a family vacation
Stayed in December 2023
Reviewed: 20 December 2023
Katlego
South AfricaThe food isn’t great. Please improve beef carpaccio and shrimp salad.
Perfect views Super instagrammable
Stayed in December 2023
Reviewed: 5 December 2023
Arya
United KingdomBeautiful architecture and nature, sandy and clean beach, very nice staff
Stayed in December 2023
Reviewed: 12 November 2023
Shafiq
CanadaLocation a little secluded
Food was amazing
Stayed in November 2023
Reviewed: 13 September 2023
Anne
GermanyNothing not to like.
The hotel is directly at the beach, it has a large swimmingpool and offers lessons in diving. The spa massage we had was divine. Breakfast is good, the choice is abundant. Just remember that some things in countries like this are not the standard we have in Europe.
Stayed in September 2023
Reviewed: 18 August 2023
Andreas
SwitzerlandWaiting always long for a long time in the breakfast and restaurant for coffee and butter. Buffet is good but anything you order takes really long time before you get it.
Stayed in August 2023
Reviewed: 5 August 2023
Catherine
NorwayOngoing construction/repairs made it difficult to just stay in and relax.
Wide selection of food at the breakfast buffet, everyone was friendly and nice, the hotel room was cosy and clean.
Stayed in July 2023
Reviewed: 23 July 2023
Rashid
OmanNothing
Superb location. We were surprisingly upgraded to a presidential suite, which was an amazing gesture by the hotel. Couldn't be happier ☺️
Stayed in July 2023
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