little bit expensive, but it was worth it

Comfortable, very clean, staff lovely, very spacious, near great restaurants, had all facilities within hotel (even a convenience store), bed very comfortable

Stayed in November 2022

The 11am check out time. Too early. Would b good if can allow check out at 12pm

The whole hyatt experience

Stayed in October 2022

Staff of breakfast.

Location

Stayed in October 2022

all was great!

wow! rooms are amazing breakfast amazing

Stayed in October 2022

The espresso machine wasn’t working. The AC was so weak and literally didn’t feel any wind come out of it. It felt really hot and stuffy in the room. The wardrobe was so awfully designed! It had 3 sliding doors and you couldn’t slide them open all at once. And they’re very confusing. I didn’t use the compartments in the end (other than the safe) to put my hand carry ons inside, which is a shame because the two spaces inside the sliding doors can fit my hand carry on suitcases while they are open. Couldn’t utilise it and ended up having to put them on the floor.

The sea view room is big and there’s plenty of room to put your clothes, belongings and do your makeup at a different “space” in the room, if you know what I mean. Much better than other 5 star hotels that are cramped. The layout is good. There’s a sofa, a comfortable reclining chair and ottoman, a bench in front of the bed, and a really long shelf in front of the TV to put your belongings. Perfect to stay here if you’re a girl. I like how there’s a shopping mall directly connected to the hotel. Literally floors of fashion boutiques and good clothes and shoes to choose from.

Stayed in October 2022

Sometimes, it’s hard to communicate with staff

Stayed in October 2022

facility

theough internet

Stayed in October 2022

They provided a coupon I could use at the bar on the 38th floor. However, it could be used only from 11 am to 6 pm. In fact, I was on a business trip, so I was out during the hours. In fact, they did not allow me to check in early. So, the coupon might not be of no use for one who stays just one night like me.

The room where I stayed was clean and spacious. The room had a wide window which provided an excellent outside view.

Stayed in September 2022

can’t get morning coffee before 11 am (!) without spending 55ooo won for breakfast. ridiculous given there are 5-6 restaurants in the building. need to go a few blocks to About cafe that opens at 730 am.

has every thing

Stayed in September 2022

The bed stool is not very convenient. Housekeeping service is a bit noise during our noontime snooze.

The bed was super comfortable. The room is designed with intelligent devices and very spacious. The facilities in the building are very accommodating.

Stayed in September 2022

We found the beds to be a bit too soft; yes, we prefer firmer beds. So we often woke up with slight back aches. Having foam pillows helped. Breakfast buffet (which cost the same as our dinner at Noknamu) was approx 100,000W for two -- we found it was quite expensive with less options than the advertised "Vegas-style" offerings, and preferred getting our breakfast elsewhere.

Grand Hyatt Jeju is the largest in the Asia region in Hyatt's portfolio and it's certainly grand. Our room was massive, with its own living room area. The bathroom with its free-standing tub (that filled up super fast) and excellent closet space were appreciated. We wanted to spend as much time in our room as we could, but the hotel facilities were an experience. 14 freaking restaurants -- we really enjoyed dinner at Noknamu where we ended our final night with black Jeju pork. The pool areas were neat, but try to get there earlier in the day because the resort is family-friendly so later hours can be overrun with kids. Gym amenities were amazing; I didn't use them, but my husband found the facilities fantastic. I could have easily spent the entire stay in Jeju meandering through the hotel, but didn't get to explore all areas since we needed to explore the rest of the lovely island :P

Stayed in August 2022

We were not allowed to use the swimming pool before the check-in time or after the check-out time. This was disappointing to us especially because it rained everyday during our three-day stay but turned sunny on the day of check out. We were hoping to use outdoor swimming pool after check-out until our flight late in the afternoon, but we could not use the pool. Also it is often difficult to catch a taxi from the hotel. Many Korean people use Kakao taxi app to get taxi but for people without the app, it will be difficult to catch a taxi.

The hotel was truly a five star hotel. Great facility, spacious and clean room and polite staffs. We were very happy with our stay.

Stayed in August 2022

Brilliant location. loved the ocean view. surprisingly comfortable matress. would recommend this hotel to others.

Stayed in July 2022

Food was just average

Facilities were good

Stayed in July 2022

nothing

very nice property , great location, has shopping , many eating choices -great choice

Stayed in June 2022

From the begining Staff Heidi assist my family very kindly. She informed us whole facilities very nicely and help us enjoy this hotel for this family trip. I'd love to highlight her professional way. Thank you for the good memory while us staying at the hotel!

Stayed in July 2022

breakfast is pricey, but excellent.

it is simply stunning. fantastic views of the island. fantastic pool area.

Stayed in July 2022

pool is small and very crowded, breakfest is great but underground, no windows. the same for the gym.

spacious very nice room with small window which can be opened for fresh air.

Stayed in May 2022

N/A

The service is top-notch. The check-in process was smooth without any long lines or crowds, but the man helping us ran into some issues when calculating our final price. It only held us back a bit, but without us asking, he upgraded us from the 4th floor to the 29th floor with a view of Mount Halla. Everything about our room screamed luxury. It had high ceilings and minimalistic, classy furniture. The shower had a waterfall setting and the shower gel, shampoo, and conditioner were all Balmain. We had a roomy living room area by the floor-to-ceiling windows with a comfy sofa and reclining chair to watch the Jeju cityscape every morning and night when we’d return to our room. The hotel includes many dining options and shopping opportunities. You could easily spend a full day just exploring its facilities. Another plus as a non-Korean tourist is that the staff is multilingual with most of them knowing English and some knowing Chinese. I highly, highly recommend this hotel to anyone visiting Jeju.

Stayed in June 2022

I have stayed here before and love it, however, this time the room was not very clean. It looked like nobody had stayed in the room for a long time as everything was very dusty and didn’t seem like it had been vacuumed after the last person.

Love the location, amenities, food and service.

Stayed in May 2022

Lack of creamers / milk for coffee in the room. Staff didn't tell us that the welcome drink and snack voucher was valid only up to 6 pm, so at 5:30 when we realised this ourselves, we had to sprint to the 38th floor. Restaurants within the hotel are overpriced with few veggie / vegan options.

Gorgeous room with a great view of the city and the ocean behind. Lovely bath tub, comfortable bed. Friendly staff through out the stay. Excellent breakfast buffet. The hotel has plenty of entertainment options for a weekend stay. Our room had tiny nods to comfort such as motion sensor lighting, comfy slippers, a 75 inch tv with chrome cast for steaming content, the largest bath towels I've ever used in a hotel ..all much appreciated.

Stayed in May 2022

nothing

Ultramodern, staff kindness, services

Stayed in April 2022

Restaurants were great and the outdoor pool was amazing for a winter night. Would recommend and go again.

Stayed in December 2021

I had an exceptional stay at the Grand Hyatt but one thing I feel they should consider is including a service such as breakfast or a discount from one of the shops or restaurants. They charge a lot of money to stay there and while the facilities are comfortable, clean and quiet, I feel they should also include a discount for use in the hotel. In addition, as a foreigner living in South Korea for the past four years I was disappointed to be discriminated against in one of their restaurants. We had a reservation for breakfast and were asked to pre-pay our bill while all Korean nationals were able to just go sit down and enjoy their breakfast. It is rumoured around Korea that foreigners will walk out on their bill and I feel this is a very negative stereotype towards all foreigners. My friends and I were staying in the hotel and I feel that we should be respected as honest patrons.

The Grand Hyatt is an exceptional hotel that is a true five star property. Every little detail was thought out from the design of the room, the location of the restaurants, the facilities and write down to the amazingly helpful staff.

Stayed in January 2022

It did not have a Tesla charger.

Breakfast was great. Views were great.

Stayed in January 2022