Arabian Gulf Road, Symphony Style Mall, Salmiya, Hawally, 22012 Kuwait, Kuwait
#62 of 123 hotels in Kuwait
Guests' ChoiceBased on 845 hotel reviews
7.8Cleanliness
8.1
Comfort
8.2
Location
8.8
Facilities
7.9
Staff
8.4
Value for money
7.4
Free WiFi
7.5
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End of dialog contentReviewed: 5 February 2024
Abdullah
KuwaitThe reception and customer service.
The property was good but the staff weren’t professional at all. They refused my business colleague because he was a single male and they kept on insisting the rejection of his entrance since were not related and after I filed a complaint they decided to change their request into accepting his entrance by taking a long procedure with calling the security. The entire experience was very uncomfortable to accommodate in the property and was just annoying how the rules are basically not very professionally implemented. Even requesting a refund was a headache where they refused to do so after the one hour of waiting in the reception headache, not to forget to mention that the valet parking took my car and parked the car unlocked which was unacceptable especially since I drive an expensive car. Wont be planning booking with them again and thank you.
Stayed in February 2024
Reviewed: 4 February 2024
Mohamed
United Arab EmiratesCleaning
Location
Stayed in February 2024
Reviewed: 28 January 2024
Mohammad
KuwaitUpgrade
Everything good
Stayed in January 2024
Reviewed: 27 January 2024
Ahmed
BahrainSmiling staff, beautifully colored rooms, Everything (beautiful views, amazing facilities for the whole family, superb breakfast, and very friendly staff . It was very pleasant to stay at this hotel.
Stayed in January 2024
Reviewed: 14 January 2024
Umukulthum
United KingdomNA
The hotel staff were lovely and approachable, always willing to help. They allowed us to check in early without extra charge, which we were grateful for. The room was ready upon arrival and the extra camp bed was also ready. The breakfast was 10/10, various of dishes, the canteen was spacious and chefs were smiley and welcoming. Food tasted amazing, nothing to fault. Housekeepers kept the rooms clean and tidy. The view from our room was breathtaking.
Stayed in January 2024
Reviewed: 11 January 2024
Mohammad
EgyptVery rude unprofessional staff and always trying to rip you off. Not like the ad at all. Never going to be there.
Nothing
Stayed in January 2024
Reviewed: 11 January 2024
Alaa
PolandNot clean The reception did not pick up the line for more than 15 mint
Good location if you have a car Is a bit far away from attractions
Stayed in January 2024
Reviewed: 9 January 2024
Hanan
KuwaitThe hotel is old , the rooms and bathrooms no maintenance when u turn on the water in bathroom yellow water come out ! The staff is not helpful ,, noisy hotel until 3 am ! I will never book this hotel again
View only
Stayed in January 2024
Reviewed: 7 January 2024
Thowaiba
United Arab Emirates1-noisy because of construction work down hotel 2- mattresses and pillows not comfortable 3- old furniture and not clean 4- weak service 5-Need to do renovation 6- i told them i need quite floor but unfortunately was super noisy
Location and view of room only
Stayed in January 2024
Reviewed: 6 January 2024
Ahmed
Saudi ArabiaNothing
It was a great experience in the hotel The staff was amazing and friendly specially Mr. Mohd Darwish
Stayed in January 2024
Reviewed: 1 January 2024
Selin
KuwaitClean room, nice view, good breakfast
Stayed in January 2024
Reviewed: 1 January 2024
Noura
KuwaitVery slow while ordering anything from the room service and sometimes they forget to bring what we need.
Stayed in January 2024
Reviewed: 31 December 2023
Al-hariri
KuwaitThanks to Mr Drwish at the reception he was very helpful
The space of the room is great
Stayed in December 2023
Reviewed: 29 December 2023
Azhar
Saudi ArabiaThe top floor has a wedding hall, the music was so loud I coud hear it in my room. It didn't bother me much.
Perfect location, 2 min walk to the beach. Quiet area. a market, small, mall and some restaurants within few steps away. The room is clean, spacious with creative design style and the view is spectacular. Multiple options for breakfast. Would definaitly stay here again.
Stayed in December 2023
Reviewed: 28 December 2023
Najla
KuwaitThe smell… everywhere. Old. Noisy.
Location. View.
Stayed in December 2023
Reviewed: 27 December 2023
May
Saudi ArabiaStyle, design, structure, it’s old fashioned and outdated + the parking arrangements were 👎🏼
Location & view
Stayed in December 2023
Reviewed: 23 December 2023
Ahmad
KuwaitCleanness, commitment
Helpful staff
Stayed in December 2023
Reviewed: 9 December 2023
Fadel
Saudi ArabiaNoise of the street and cars (windows are not proof)
The sea view and breakfast
Stayed in December 2023
Reviewed: 6 December 2023
Megan
AustraliaRooms starting to age but price reflected
View was fantastic, location was great
Stayed in November 2023
Reviewed: 5 December 2023
Fatima
United Arab EmiratesStaff is bad
Just the location
Stayed in December 2023
Reviewed: 26 November 2023
Sfq
Saudi Arabiaٍٍ ٍService starts by first from the beginning at the reception with the employee, Sally...
the location and room view.
Stayed in October 2023
Reviewed: 23 November 2023
Raafat
LebanonOld, noisy
Cleanses and friendly staff
Stayed in November 2023
Reviewed: 22 November 2023
Ahmad
Saudi ArabiaNothing
Everything was awesome
Stayed in November 2023
Reviewed: 18 November 2023
Omar
KuwaitGreat staff especially Mohammad Darweesh
Stayed in November 2023
Reviewed: 4 November 2023
Saima
KuwaitThe room was not clean, staff did not Inform about an event that was taking place at the hotel prior to the booking as a call was carried forth before the booking was made.
The location of the property.
Stayed in November 2023
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