Weather was too hot they would of offer an ice bucket as a complement. Food was warm not hot. We were 3 friends ,one slipper was in the room. Not enough towel for the 3 of us, we had to call them up to have extra.

excellent food service at the breakfast time. Staff was well organized. Pool was very well organized.

Stayed in July 2021

The families swimming pool water was green from kids piss and there were kids in the only adults swimming pool

The room was clean and we enjoyed staying there

Stayed in June 2021

The overall experience was great. The rooms were well equipped and spacious. Breakfast from Bustan Restaurant was fabulous. A special thanks to the friendly staff at the reception and back office of the hotel for making sure we had a good time.

Stayed in June 2021

Very poor external facilities. Pool very old, no green.

Very beautiful Hotel facilities, room, lounge, toilet, hall. Excellent breakfast.

Stayed in May 2021

Only the room view in comprison to the price.

Clean , very friendly hepful staff especially Mr. MUBIN, he gifted us with rooms with connecting door without extra charge , food was very good. Viking club was marvellous. Pools work in the evening which a great advantage that I did not find in some other hotels like movenpick( because of the day time hot weather you can not use the pools in the daytime.)

Stayed in May 2021

Noisy corridors in floors Pillows not comfi

Professionalism of staff

Stayed in May 2021

The staff was amazing and helpful specially the receptionist ( Mohamad Mabrook)

Stayed in May 2021

Cleanliness during Eid. Rooms are not sound proof which is a big failure. Pumps / ac compressor noise

Pool and restaurantz family friendly

Stayed in May 2021

They have access to sea but there is no beach

The room was clean and good and the staff were great

Stayed in May 2021

Bathroom ran cold after a few minutes. Couldn’t get it fixed with technician too. Kids playground had view obstructed by maintenance work. Breakfast area too.

Great room size, spacious. Bathroom is clean and looks nice food was a bit overpriced for average food (room service) but breakfast was more than worth it. Pool was nice, heated. Volleyball pitch, lounging area and monkey bar.

Stayed in February 2024

Nothing wrong with the hotel (in fact it was amazing!) My only regret is for using Booking.com

The best thing was how helpful the staff were. Even though Booking.com did not notify the hotel, the staff managed to accommodate me.

Stayed in April 2024

As a five star hotel it did not feel like it from the start of entering the lobby. On arrival I found the floors dirty on first floor where my room was located, around the elevator area needs sprucing up as appears old and dingy. Bathroom tub drain not working properly - these things are all expected to be in top condition for a 5 star hotel. Coffee in hotel rooms expected as well as bare minimum. I booked a standard room and requested a sea view - apparently none of standard rooms have good views, usually these are most popular rooms however view was sidewalk

I did not try the breakfast

Stayed in March 2024

Rude attitude of the Filipino lady at the Spa reception.

The excellent customer service of the staff and willingness to go the extra mile.

Stayed in February 2024

I liked everything.

Everything was great. Excellent view, friendly staff and great facilities. Many restaurants just walk away. Loved the authentic Korean cuisine The Kimchi. Salmiya is just a 10-minute drive away, and Mall 360 is around a 15-minute drive.

Stayed in February 2024

The reception told me he cannot give me the key and stay in my room until all my friends arrive he said it’s hotel policies i have to wait in the reception waiting for more than 1 hour and then when i asked for the supervisor the supervisor gave me the key immediately which was nonsense and rude I went to my room and another person with employee was in my room looking in it and wondering around when i called the receptionist and asked for the supervisor to complain he said the only thing he can do for all of this rudeness was changing my room he wasn’t even sorry and he doesn’t care that i was upset i told him I’m going to write this in the hotel e mail and also booking.com he said he doesn’t care !! He didn’t even offer a breakfast or a cake he just doesn’t care this was the worst stay The bed was not comfortable at all the sponge was not even and i can feel the spring !!! The view was disappointing it was on the roof of first floor I couldn’t see anything from the sea

The room was fine but not the bed and not the reception nor the supervisor everyone in the reception was rude

Stayed in February 2024

Room service

Nice

Stayed in February 2024

NA

Clean rooms

Stayed in January 2024

NA

Fabulous

Stayed in January 2024

Very clean well laid out facility.

Facilities and Restaurants were nice.

Stayed in February 2024

The mirror fell on my sister and she injured her hand and it got bruised up badly and the worker had to help wrap her arm and the Kuwaiti manager had the audacity to say that it was our fault because we tried to carry the mirror and lifted it up which resulted in it falling on my sister. When approached they all ignored us and went inside the room and when my husband talked to them they were dismissed and said they have photo proof that it didn't fall because of their fault stating that the screws were still in tact and if it will off the wall it would have plucked the screws along with them. when my husband asks how is it installed on the wall and the screws are there they ignored his messages. The room was occupied by grown adults not kids, why would they say we are lying and we tried to lift the mirror; which was really heavy by the way and have it fall on us? the way they acted was unprofessional and no compensation was given. we did not enjoy the room because we had to take my sister to the hospital in order to get a report and get it professionally wrapped. They ruined the wedding night with their incompetence. I thought us finding expired coffee and sweetener in our previous say was bad, this one is a whole another level.

Room was nice.

Stayed in January 2024

Price is high should ne less than that

Location, clean, buffet, gym, staff, everything wss great

Stayed in January 2024

The breakfast is a bit pricey, but when you’ll have the chance, take it. It is among one of the best breakfasts I ever had in a hotel. :)

Very spacious rooms, nice bathroom and good bed. The facilities are very, very good. The breakfast is amazing, staff is beyond friendly, good pools (outdoor and indoor) and sauna and steam room of complimentary use. It is a very big complex where all your expectations are met, and got a complimentary ride from and to the airport of Kuwait. Would definitely stay here again!

Stayed in January 2024

Valet staff member was extremely rude. He accused me of lying when I told him that we're staying at the hotel. He threatened to call the manager, and then didn't apologise. Receptionist made us feel uncomfortable during our stay.

Room was cozy and comfortable.

Stayed in December 2023

Nothing

Breakfast, swimming pool and people

Stayed in December 2023

Nothing

Swimming pool, breakfast, helpful people

Stayed in December 2023