22 Piper Way , KY1-1209 George Town, Cayman Islands
#5 of 15 hotels in George Town
Guests' ChoiceBased on 166 hotel reviews
8.5Cleanliness
9.1
Comfort
9.2
Location
8.8
Facilities
8.7
Staff
9.1
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 11 June 2022
Alex
Chilethere was a rooster and I couldn’t sleep.
Stayed in June 2022
Reviewed: 8 June 2022
Vanessa
Jamaicanothing, it was perfect.
We got a lovely room with plenty of space. it was cleaned spotlessly! The compound is beautiful. The staff is extremely friendly and helpful. The restaurant on the compound is pricey but delicious. Not even a minute walk to the beach.
Stayed in June 2022
Reviewed: 20 April 2022
Cheryle
United StatesIt would have been helpful to have a listing of local places/tours . I had to research on my own including restaurants.
Breakfast was fresh. Liked that you could request alternate egg choices. Would have liked to have apples to go. Pillows were not very good. Hair conditioner/shampoo too small. Should have a dispenser.
Stayed in April 2022
Reviewed: 22 March 2022
Kelly
United StatesThis hotel is located next to beach. The hotel is only several stories so there is plenty of room in pool and at beach for guests. Staff is friendly and attentive. Breakfast is included in room price. We would stay again.
Stayed in March 2022
Reviewed: 21 March 2022
Tracey
United StatesHousekeeping took awhile to respond but this didn’t overshadow my time there.
Clean, friendly and courteous and very helpful staff. Great location
Stayed in March 2022
Reviewed: 21 February 2024
Jennifer
United KingdomRooms are old and aircon noisy
Breakfast was great
Stayed in January 2024
Reviewed: 4 December 2023
Hope
CanadaWe had room with a kitchenette, it was equipped with some dishes, small fridge, small sink, micro, which was great but missing were wine glasses and a cork screw which is odd for a hotel room to have a kitchenette and not these items (I travel a lot and know this from experience). When I asked for a corkscrew, it was provided by housekeeping which was great. But when I asked for 2 wine glasses, I was declined, told to go to the restaurant and was denied there too. The pool and pool deck was too small for the amount of people
Breakfast was good.
Stayed in December 2023
Reviewed: 29 May 2023
Callum
United KingdomSenior staff. Unhelpful to say the least. Didn't help us out when we desperately needed it. The young girl on reception done her best to persuade them from being a bunch of utter imbeciles but no. Would not stay here ever again. Genuinely in shock at their attitudes!
Rooms were ok but better off staying at the Marriott
Stayed in May 2023
Reviewed: 27 May 2023
Jing
CanadaStaff lacks training on fee breakdown and invoice issues. I booked on booking.com, when I checked in, the staff told me I only paid partial nights which was wrong. I just need to pay resort fees and taxes. Also when I check out, the female stuff told me she cannot print an invoice. That is wrong again, another stuff came over and printed it. Also not sure why they ran out of bandages.
Stayed in May 2023
Reviewed: 7 May 2023
Tiffany
Cayman IslandsBreakfast
Chilling y the pool
Stayed in May 2023
Reviewed: 23 April 2023
Cynthia
United Statesprice but it was the least expensive of all properties. taxes are ridiculous.
great staff food was good
Stayed in April 2023
Reviewed: 22 February 2023
Delyth
United StatesOur room was on the ground floor, which was really noisy. pool music until fairly late and then again early in the morning and the garbage truck collecting the trash at 3am meant a very disturb nights sleep. fortunately we only stayed for one night
The garden bar and pool area were fabulous
Stayed in February 2023
Reviewed: 3 September 2022
O'neal
United StatesI hope they are able to get more staff soon because it's clear they are understaffed and running ragged. (The staff are very friendly though!) We stayed for a week and there were multiple days where our room was never cleaned and we didn't get clean towels. The hotel doesn't offer many amenities -- only rental bikes and gopro cameras; we requested one of the cameras, waited downstairs for over an hour but they never brought it. The receptionist kept telling us "It's coming" but we finally had to leave without it or risk missing our scheduled excursion to Stingray City. The receptionist apologized and offered to have free drinks sent up to our room later, which also never happened. The beach you have access to through the hotel is only big enough to fit 6 beach chairs, so don't bank on being able to enjoy their oceanfront status.. But I will say that the staff at the hotel next door were very nice and turned a blind eye to us using their outdoor amenities instead. Overall a fair experience, but we'll definitely be staying at a different hotel next time we come.
Stayed in August 2022
Reviewed: 31 August 2022
Yolagel
United StatesFirst of all, they charged a cost resort fee for daily $35. But that wasn't clear. There wasn't any information about that, we had to ask about the opportunities. Basically, they don't give anything for the resort fees. They told us, "We have bicycles, a shuttle (nobody sees that), and small bites at the pool (also, what does that mean small bite?)" So, you can accept that price is $35 more for the day without any extra opportunities. They mentioned the room as "Ocean View" you can check the photo attached. We can call that as "Oc View" On the first day, they cleaned up our room on time, but second-day housekeeping came to our room for cleaning around 5.30-6.00 PM. We came back to the room after the beach and noticed that room was still dirty. Had to have a shower with dirty towels. And then left for dining. When we back, saw that room had been cleaned up. There weren't any beach opportunities. Yes, it's close to the public beach but there weren't any sunbeds for the hotel visitor use. To be honest, we couldn't get our money's worth. I never prefer the same hotel again.
Easy to access the hotel at the 7 Miles Beach at Grand Cayman islands. Some bars, and restaurants around the hotel for dining and beverages. Free car parking
Stayed in August 2022
Reviewed: 14 August 2022
Ashanty
United StatesOverall hotel wasn’t worth the price.
Location
Stayed in July 2022
Reviewed: 3 July 2022
Gopalapillay
United Arab EmiratesNoisy surroundings & air conditioner Reception staff rude & ignorant Confusion regarding exchange values & price Utensils in room dirty No basic facilities in room like drinking water
Nothing specific to like
Stayed in July 2022
Reviewed: 1 July 2023
Anonymous
United StatesA small snafu with towels on our last night (housekeeping forgot to leave us any) but after calling the front desk they were delivered promptly!!!
Nice location, very friendly staff and very accommodating! Great breakfast choices!! The shuttle service was terrific! Beautiful pool area too, even with the chickens, rooster and baby chicks walking about!!!
Stayed in June 2023
Reviewed: 9 May 2023
Anonymous
United Statesnothing that I can think of
Services and staffs, closed by restaurants, clean, friendly atmosphere
Stayed in May 2023
Reviewed: 22 December 2022
Anonymous
United Statescentral and accessible from anywhere. great restaurants around us and also the staff was just phenomenal. shuttle server to virtually anywhere. rooms were clean and the breakfast was really good.
Stayed in December 2022
Reviewed: 20 August 2022
Anonymous
United Statesnone
location, staff ,food
Stayed in August 2022
Reviewed: 1 May 2024
Stephen
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 21 April 2024
Elizabeth
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 20 April 2024
Martine
CanadaThere are no comments available for this review
Stayed in April 2024
Reviewed: 10 April 2024
Wendel
Cayman IslandsThere are no comments available for this review
Stayed in April 2024
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