ул.Мамбетова, 16, 010000 Astana, Kazakhstan
#23 of 115 hotels in Astana
Guests' ChoiceBased on 85 hotel reviews
8.8Cleanliness
8.9
Comfort
8.8
Location
9.4
Facilities
8.5
Staff
9.2
Value for money
9.2
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 April 2024
Eldrian
Philippinesnothing
excellent
Stayed in March 2024
Reviewed: 14 February 2024
Marat
KazakhstanEverything
Stayed in February 2024
Reviewed: 4 October 2023
Aituar
KazakhstanAwesome location! From here you can go to many places in a city on the right side. Beatles monument, Game of Thrones chair, many interesting places. Then you can see a Philarmonic Theatre, go to Atyrau bridge with breathtaking view. From here you can walk towards Beeline Arena for tennis. Also there are several nice coffee places, restaurants near like CoffeeBoom. Thank you for the water dispenser and microwave in the hotel.
Stayed in October 2023
Reviewed: 8 August 2023
Yerzhanova
TurkeyClose to restaurants, great value for money
Stayed in August 2023
Reviewed: 20 July 2023
Egor
RussiaThere's no one-use toiletries like shampoo and conditioner. Only hand soap in a dispenser.
Clean and cozy room with a soft and comfortable bed. Good and smiling personnel.
Stayed in July 2023
Reviewed: 11 April 2023
Yekaterina
KazakhstanIt is clean but it needs renovation, especially the bathroom. Also, there is no way to adjust the heating: my room was so hot! I could open the window, but hearing the traffic noise is not nice.
Great value for money. Quiet and clean, no disturbances, close to a walking area and has easy access to public transport.
Stayed in March 2023
Reviewed: 7 April 2023
Aleksandr
Serbiainternet was not stable, espec. in the evenings
everything was very nice
Stayed in April 2023
Reviewed: 13 March 2023
Maria
Russiano kitchen or breakfasts
Good location in the old part of the city near the embankment , friendly staff, good value for money
Stayed in March 2023
Reviewed: 25 February 2023
Anton
Kyrgyzstannothing
very quiet. nice tefal and teabags to make tea. There are nice coffee shops nearby open as from 8.00 as there is no breakfast in the hotel.
Stayed in February 2023
Reviewed: 7 February 2023
Nikita
KazakhstanProbably the shower, water stream was not strong enough, however it did its job
The mattress was the best! Might be too firm for somebody but I loved it.
Stayed in February 2023
Reviewed: 30 January 2023
Oxana
Kazakhstanit’s a bit noisy in summer due to location. but perfect in winter
it’s a great location with great staff and value for money.
Stayed in January 2023
Reviewed: 12 January 2023
Tastemirov
Kazakhstanconvenient area
nice place. very cozy and suitable hotel
Stayed in January 2023
Reviewed: 1 December 2022
Ikamp3
AustriaI liked everything really.
Amazing hotel, amazing employees, i did not like it, I LOVED IT!!
Stayed in November 2022
Reviewed: 19 November 2022
Anatolii
RussiaI wish there were more conveniently located power outlets.
Quiet private room. There is drinking water and a microwave in the lobby. Everywhere on the floors and at the reception there is fast Wi-Fi internet. Convenient flexible check-in schedule.
Stayed in November 2022
Reviewed: 9 November 2022
Manish
United KingdomLovely hotel staff - friendly, helpful. Room - very clean and spacious, much bigger than the photos suggest! Quiet - no loud noises from guests or outside. No problem falling asleep. Location - close to central park and wide options for restaurants, cafes and fastfood places. Convenience stores less than a minute away.
Stayed in October 2022
Reviewed: 29 August 2022
Zhanarat
Kazakhstanthe mattresses are terrible, it must be changed
the location is really nice
Stayed in August 2022
Reviewed: 7 August 2022
Michael
QatarVery helpful and welcoming staff, very comfortable room. I had an excellent stay here.
Stayed in August 2022
Reviewed: 2 August 2022
Karen
PhilippinesNothing.
Clean, spacious rooms with good WiFi. Very attentive and accommodating staff. Lots of coffee shops, restaurants, parks and more. Couldn't help but extended my stay. 😀 Awesome for solo travelers or anyone who just wants to chill or relax from their busy lives.
Stayed in July 2022
Reviewed: 29 July 2022
Linda
BelgiumPerfectly located close to the river side, very friendly and helpful staff.
Stayed in July 2022
Reviewed: 30 May 2021
Alexandr
KazakhstanThe hotel has a great location in the city center of the right bank of the river. It's really cozy, clean, comfortable and not too expensive.
Stayed in May 2021
Reviewed: 22 April 2024
Bakytbek
Kyrgyzstanputting simple soap, and toothbrush/ paste would be very nice also door handle broke when i trued to open,
room was good, location great, staff welcoming
Stayed in April 2024
Reviewed: 8 July 2023
Badrul
United Arab EmiratesIshim River near by hotel
This area have so many caffe shop or restaurants
Stayed in July 2023
Reviewed: 30 June 2023
Zarko
SerbiaSqueeking bed, mediocre bathroom
Area. Although noisy, it was good. Not many guests
Stayed in June 2023
Reviewed: 28 June 2023
Sergey
BelarusWi-Fi quality is really poor.
Pretty convenient location. Friendly staff. Great value for money.
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content