Pozharskogo Street 1, 050013 Almaty, Kazakhstan
#154 of 190 hotels in Almaty
Guests' ChoiceBased on 16 hotel reviews
6.9Cleanliness
7.3
Comfort
7.3
Location
8.4
Facilities
7.1
Staff
7.4
Value for money
7.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 16
Reviewed: 8 May 2024
Sultan
Saudi ArabiaFurniture bit old. On top floor there is a restraunt that had a loud music playing till 01:00 in the morning.
Clean rooms and Helpful staff
Stayed in May 2024
Reviewed: 13 April 2024
Abdullah
TurkeyBreakfast was not good, booked room with jacuzzi but have bathtub, faucets was damaged
Good location, an old hotel but looks modern from outside, helpful staff
Stayed in April 2024
Reviewed: 24 May 2024
Indira
KazakhstanI recently had an extremely disappointing stay at the Regardal Hotel with my 20-year-old son, and I feel compelled to share our awful experience to warn others. Firstly, the room design was highly inappropriate. There was a huge glass window in the toilet facing the room, offering no privacy whatsoever. It was extremely uncomfortable and awkward for both my son and me. The staff at this hotel were some of the rudest and most unprofessional I have ever encountered. They were negative, very impolite, and made us feel unwelcome from the moment we arrived. This level of disrespect is simply unacceptable in any hospitality setting. Breakfast was another disaster. The selection was abysmal, with hardly any food available. The boiled eggs were dry and broken, and the cheese was hard and tasteless. To make matters worse, they didn't even have coffee. It was the worst breakfast experience I have ever had in a hotel. The managers were no better. They were very impolite and tried to charge us more money at the end of our stay, which felt like a blatant attempt to take advantage of us. Their behavior was both dishonest and unprofessional. The room itself was dirty, old, and unreliable. The interior looked like it hadn't been updated or properly cleaned in years. On top of that, the room was very cold, making our stay even more uncomfortable. This is a far cry from the comfort and cleanliness one would expect from a hotel. It’s worth noting that this hotel is definitely not a 4-star establishment as advertised. In reality, it’s more of a 2-star hotel, or even less. The quality of the amenities, service, and overall experience is severely lacking. Overall, our stay at the Regardal Hotel was a nightmare. I would strongly advise anyone considering this hotel to look elsewhere. There are plenty of other options that offer better service, cleaner rooms, and a more pleasant experience. This place is simply not worth your time and money
Nothing
Stayed in May 2024
Reviewed: 9 April 2024
Madiyar
KazakhstanDoor lockers are to old, they are not safe, they do not work properly. You cannot be sure that you door won't open any time.
Location
Stayed in April 2024
Reviewed: 5 April 2024
Gereltogtokh
MongoliaAir conditionaire did not work. The house cleaning was not cleaning everyday. The telephone was not working.
Right in the center of the city close to restaurants, museums etc.
Stayed in April 2024
Reviewed: 27 March 2024
Mahshan
IndiaI got very bad behavior from that hotel management, i booked king size bed with balcony, they give me twin bed without balcony, I informed them, that time they are saying we don’t have balcony and king bed room now. First time am getting like this behavior from hotel staff, all are very rude. When i was sleeping with my wife , one staff came inside my room without my permission, it was mid night, he used his spare key, very very bad hotel in the world
I didn’t like anything from there
Stayed in February 2024
Reviewed: 25 December 2023
Dixit
IndiaThey should change their reception PPL they are just not too be fit for the hospitality industry, unprofessional always finding ways to mint more money from the guests and they are liers and cheat
No options for breakfast daily they server the same dishes that too tasteless
Stayed in December 2023
Reviewed: 15 May 2024
Alex
KazakhstanThere are no comments available for this review
Stayed in May 2024
Reviewed: 29 March 2024
Aslam
KuwaitThere are no comments available for this review
Stayed in March 2024
Reviewed: 3 January 2024
Seyed
KazakhstanThere are no comments available for this review
Stayed in December 2023
Reviewed: 2 December 2023
Hananeh
United Arab EmiratesThere are no comments available for this review
Stayed in December 2023
Reviewed: 20 November 2023
Alexey
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 24 April 2024
Rauf
GeorgiaThere are no comments available for this review
Stayed in April 2024
Reviewed: 25 March 2024
Mubariz
AzerbaijanThere are no comments available for this review
Stayed in March 2024
Reviewed: 18 January 2024
Emma
KazakhstanThere are no comments available for this review
Stayed in January 2024
Showing 1 – 16
Caldes d'Estrac, Spain
Chamonix-Mont-Blanc, France
Antwerp, Belgium
Vitez, Bosnia-Herzegovina
Sarajevo, Bosnia-Herzegovina
Brighton & Hove, UK
Lucignano, Italy
Mondello, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content