Heidar Aliyev Street 14, 10000 Astana, Kazakhstan
#17 of 115 hotels in Astana
Guests' ChoiceBased on 165 hotel reviews
8.9Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
9.0
Staff
8.9
Value for money
8.4
Free WiFi
8.7
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End of dialog contentReviewed: 16 December 2023
Sandra
United Arab EmiratesI found the mattress somewhat uncomfortable. But this could be due to personal preference. The linen was clean. I would have preferred Egyptian cotton sheets.
Very convenient location. The room was clean and above standard. Loved the swimming pool and sauna facilities. I will definitely return.
Stayed in December 2023
Reviewed: 15 December 2023
Jaspreet
IndiaGreat location and beautiful property ki
Stayed in December 2023
Reviewed: 14 August 2023
Saule
KazakhstanEverything
Stayed in August 2023
Reviewed: 5 August 2023
The
United Arab EmiratesNot much
View very nice
Stayed in August 2023
Reviewed: 25 June 2023
Bruno
PortugalThe blackout in the room needs to be more ticker as it lets the light pass into the room
Everything
Stayed in May 2023
Reviewed: 19 June 2023
Sergey
KazakhstanPoor water pressure in the shower. Restaurant has no pasta in the menu. Accessories (tooth brush, comb etc) were put for one person only, have to request additionally.
Clean and very comfortable room. Excellent breakfast.
Stayed in June 2023
Reviewed: 27 May 2023
Asseel
United Arab EmiratesNothing
Location is perfect next to expo center and mega mall, good breakfast and very nice staff everyone were so helpful and friendly.
Stayed in May 2023
Reviewed: 13 May 2023
Marina
SwitzerlandCould not open the window
The shower was great, the room was spacious and well designed
Stayed in May 2023
Reviewed: 7 May 2023
Ekaterina
United Arab Emiratesno coffee in the room ???
Stayed in April 2023
Reviewed: 28 April 2023
Эльвира
KazakhstanToo much gold in interior design.
Generally, everything is on a great level, I had a great stay. Breakfast was exceptional.
Stayed in April 2023
Reviewed: 27 April 2023
Tai
Hong KongRoom and view are good
Stayed in April 2023
Reviewed: 25 April 2023
Oksana
Kenyabeautiful place, nice service
location, staff in hotel was really good
Stayed in April 2023
Reviewed: 13 April 2023
Liamm81
KazakhstanSwimming pool is slightly small compared to other hotels
Saipan was our waiter in Cloud 9 bar. He gave us exceptional service, always with a smile, and he even took our photos. Food was very tasty there! Overall, a really nice experience thanks to Saipan...thank you so much!! Oh, and the breakfast buffet is amazing too!
Stayed in April 2023
Reviewed: 21 March 2023
Jo
United KingdomBig variety of food choices for breakfast, Clean, quiet, comfortable.
Stayed in March 2023
Reviewed: 26 February 2023
Serg1985
RussiaI liked SPA, good breakfast, delicious food in the Cloud 9 restaurant. Beautiful main hall, amazing view from the window to Astana Expo sphere.
Stayed in February 2023
Reviewed: 17 February 2023
E
ThailandI was a little disappointed that the lobby bar almost charged 7200 tenge for 2 gins we didn't order or have. Tbe staff were fantastic and did quickly amend the bill when we pointed out the error, but it was a shame it happened.
The room we booked was a deluxe/standard room but was so good it felt executive! We were so impressed with the size, facilities and the view! Breakfast was also delicious with lots of choice and options.
Stayed in February 2023
Reviewed: 11 January 2023
Toby
United StatesMy only complaint was that the living room furniture in my executive suite was all damaged and cheap. All other rooms furniture was great. Just needs some replacing.
The staff were great all day everyday. The Breakfast was soild. The lobby bar/resturant was the best. The serve drinks and food that is way better than anything in the hotel. Spa was good and the gym.
Stayed in January 2023
Reviewed: 4 October 2022
Oleksandr
France1. Room size - standard room was very spacious and ceilings were higher than in many other hotels 2. Room quality - modern design, high quality furnishings, perfect lighting options 3. Hotel facilities - great SPA (Sauna, steam room, pool, salt room) 4. Breakfast - variety of food options, helpful staff, spacious venue 5. Location - great location; located 2 minutes away (walking) from Astana's largest mall and 3 min (walking) from the Expo site; area is quiet at night 6. Business travelers - great for business travelers as the room has a perfectly sized desk (not a tiny unusable table as in many other hotels) Other: loved that the hotel is spacious, with a lot of open spaces
Stayed in October 2022
Reviewed: 22 September 2022
Onur
Kazakhstanlate night check in little bit complicated
clean and silence
Stayed in August 2022
Reviewed: 14 September 2022
Baur
KazakhstanGreat As usual
Stayed in September 2022
Reviewed: 7 September 2022
Cathiebu
KazakhstanThe make up mirror in the bathroom didn't work and the shower wasn't 100% clean. There were 2 of us but toiletries only for one guest (toothbrush). The AC worked but seemed preprogrammed not to cool lower than 24 degrees as even though the thermostat was set to 12 and the fan on high, the rooom never got cooler than 24, which was an issue when the morning sun came out and the room felt a bit too toasty.
The room had a beautiful view.
Stayed in September 2022
Reviewed: 30 July 2022
Mohammed
Saudi ArabiaLack of communications sometimes due to foreign language (English)
The cozy beds, the view, location, USB Connections, breakfast.
Stayed in July 2022
Reviewed: 9 July 2022
رامي
United Arab EmiratesPool is small Breakfast is not that great in terms of variety Orange Juice is not fresh but can juice SPA therspists doesn't speak English
Location Room design Room furniture Bathroom overall Lobby and floors design
Stayed in July 2022
Reviewed: 22 June 2022
Issabek
KazakhstanI believe sauna was too cold (all types). Spa staff is not bad, but it would be much better if they become more organised.
Room is very clean. Breakfast is amazing. Swimming pool is big and clean as well.
Stayed in June 2022
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