There were no facial tissues provided in the rooms, which can be an inconvenience. Although there is a pillow menu, the requested pillow was not available during our stay, which was a bit disappointing.

The hotel is new and boasts a modern design with a high level of comfort. The family room we booked, consists of a king room and a twin room that connect. This setup allows for both togetherness and privacy. Each room comes fully equipped with a sofa, table, bathroom, dressing area, fridge, and other essential amenities, ensuring a convenient and enjoyable stay. The beds are very comfortable, enhancing the overall rest and relaxation experience.

Stayed in May 2024

On site restaurant could use some upgrades, but good nonetheless

Rooms are clean and modern, bathrooms are excellent, location is superb

Stayed in May 2024

More variety at breakfast which caters to international guests. More cheeses, Nutella, Greek yogurt etc. Also, the service staff at breakfast should be more proactive in replenishing the buffet and cleaning the tables properly. This is better than having the guests constantly chase them for things. This would greatly improve the overall experience.

The reception staff and manager Aya. Very forthcomong and service oriented. Even when the mistake with the transfer occured Aya rectified it. Location is great as is the hotel itself. The chef was lovely.

Stayed in March 2024

The breakfast was very crowded and the staff had a hard time keeping food and coffee for the guests. The quality of food was just okay, when there was food available. I don't want to complain too much because other than the breakfast, the stay was fantastic and the front desk staff were very helpful and friendly.

We loved the location and the room, especially, though we had to keep the windows open because the room was so hot, but we did love the room.

Stayed in January 2024

Rooms were too hot, there was no option to turn the hitting down, reception employees some just great and helpful some not trained properly what lead to many misunderstandings, great selection for breakfast but I hate noticed on several occasions that same products from previous day looking dead was placed on next breakfast (mozarella carpaccio, cut vegetables) .

Great location, rooms are clean and spacious, beds comfy. Good value for money.

Stayed in March 2024

The location is super, close to everything.

Stayed in November 2023

Sound isolation could be better. Especially doors, when a neighbor closes a door at 2 am all the walls are trembling.

Great central location in a beautiful surroundings. Super clean, fantastic food and nice+efficient staff both in the restaurant and at the reception.

Stayed in November 2023

Every morning at 0800 the neighbour man would start his very loud excercises

Breakfast was good a bit repetative but tasty. The location was excellent

Stayed in November 2023

No problem, but I think the breakfasts can be more interesting. Also would be better to have a swimming pool, but of course this is not a problem.

Overall the hotel was fine. Good location, close to metro station and Opera house. A nice small park is close to the hotel. Good breakfast, nice staff. The rooms are big and bright. You can open the window in your room which is fine)

Stayed in October 2023

Time for check-in and check-out very long

Excellent location

Stayed in September 2023

no thing

MS Ayia the manger was a great help for thing in hotel and of the hotel, i would like to thank her for making my stay in Almaty excellent.

Stayed in September 2023

nothing at all.

first of all MS. Aiya, the manger was a great help for me during my stay even for things out of the hotel i am very grateful for her, and would like to thank her for making my stay at Almaty useful. this hotel is great choice to stay in Almaty.

Stayed in September 2023

Nothing

Excellent family hotel at great location and great staffs.Breakfast is great as is the family connecting rooms. The reception staff is one of the best seen with helpful and kind behaviour.

Stayed in August 2023

None

Location Service Kindness of employees

Stayed in July 2023

we had just 1 cleaning during our 3 nights stay in all our 3 rooms, and a very superficial one, without change of bed-clothing

Friendly staff, excellent breakfast, spacious comfy rooms, good AC

Stayed in July 2023

I cannot say what I didn't like , because everything was great !

The location was perfect, close to my work event as well as various facilities around - cafes, stores, money exchange. Unfortunately for me I was unable to attend breakfast at the hotel, however the food ordered to the room in the evening was exceptionally good. Staff at the hotel was extremely friendly, polite and supportive of all my needs and requests. Throughout my stay I was also able to live/experience multiple room categories and all of them were great also. The beds were extremely comfortable. Overall - truly highly recommend !!!

Stayed in June 2023

n/a

Breakfast was excellent . Hotel location superb , surrounded by the parks and very central.

Stayed in May 2023

Good location, cozy room, nearby park

Stayed in June 2023

Room surpassed expectations. Breakfast was tasty and plentiful Staff helpful and friendly.

Stayed in May 2023

Room cleaning could be better

Very friendly staff. Excellent location.

Stayed in May 2023

All the staff members were very cooperative. Excellent position in the city, very good connected with the most important places. Excellent transfer service from Airport to hotel and back.

Stayed in April 2023

Eventho this was our second time living here, plus this time we spent more, the staff did not say anything about this. It would've been nice to hear something like "welcome back" at least... They also took a copy of both of our passports, but when we were checking out, they told us that we have to give them my wife's passport again, because they don't have a copy. We SAW them taking and having a copy of BOTH of our passports at check-in. This means they lost one copy?! No apologies or anything... This new staff at the reception really doesn't know how to treat guests at a 4 star hotel which is also quite pricey compare to other 4 stars in the city. Every interaction with them felt like they are bored or just on't want to work. No apologies for any mistakes. In the minibar there was an orange juice, which we wanted to drink. Tasted weird, we checked the expiry date, seemed to be expired. Told reception, they said that it is not expired, I told them that it tasted weird, they said that okay, that's our opinion. We still have to pay for it. We had quite a lot of purchases from the minibar, it is always much more expensive compared to a supermarket, I have no issues paying for everything I/we eat/drink. BUT when there is a dispute like this, where I spend a lot of money to the hotel, minibar, etc etc, AND they want me to pay for this orange juice? If this is a 2 star or something and much less expensive, I understand, moreover, I expect that. But in a relatively expensive 4 star? This is exactly what the 4, 5 stars hotels should be about: you pay much more, because you want something nice, clean, and you want the staff to take care of you. During our stay we did not feel this at all. It is not about the price of the juice,it is about the treatment. Breakfast: okay variety IF you go down before ~9:30am. After that they start to remove everything.

Cleaners are doing a good job, the whole hotel and the room are very clean. Wifi signal is strong, good speed. Minibar has a lot of choices of alcoholic and non-alcoholic beverages, also, tea, coffee, free water every day.

Stayed in March 2023

Everything was great

Helpful stuff, good design, location.

Stayed in April 2023

very poor internet

everything except the internet which was very poor

Stayed in March 2023