89 Zheltoksan Street Zheltoksan 89, 050000 Almaty, Kazakhstan
#16 of 192 hotels in Almaty
Guests' ChoiceBased on 281 hotel reviews
9.0Cleanliness
9.2
Comfort
9.4
Location
9.1
Facilities
9.0
Staff
9.2
Value for money
8.7
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 July 2023
Husniya
PakistanCoffee
Good combination of items
Stayed in June 2023
Reviewed: 5 July 2023
Enkhsaruul
MongoliaThe facilities are new and the hotel is very clean. The location is very close to everything. The street is quite. Breakfast was very good.
Stayed in June 2023
Reviewed: 3 July 2023
Nikol
United Arab EmiratesAmazing, cozy, clean property! We had a wonderful stay!
Stayed in June 2023
Reviewed: 2 July 2023
Roro
United Arab EmiratesThe blinds curtain at the bathroom, there's a space on the side that I felt can be seen. Also , I hope they will add lotion and conditioner at the bathroom.
The staff, esp. Arman who is always at help. He is very friendly, accommodating , he gave us free welcome sim and even helps me with my simcard to be activated. Even the other staff althoug I don't usually interact with them often, but they greeted all the guest coming in and out. The location is very peaceful area. The hotel is a modern style. The breakfast area the restaurant very nice ambiance.
Stayed in July 2023
Reviewed: 29 June 2023
Shimon
United KingdomRooms are basic. Hotel is compact. This is not reflected in the pictures. Curtains are not blackout so rooms get bright early. Restaurant area and outside seating was a nice touch. However breakfast was basic.
Good location. Friendly staff
Stayed in June 2023
Reviewed: 19 June 2023
Aisana
KazakhstanThere was a moth in the room. Breakfast lacked variety.
Staff was nice and helpful. Location is great. There's cafe Nedelka nearby that was quite nice.
Stayed in June 2023
Reviewed: 16 June 2023
Daniyar
KazakhstanBathroom could be bigger, no closing door in shower, a bit overpriced room
Amazing location, great food and staff
Stayed in June 2023
Reviewed: 5 June 2023
Ilyas
United Statesexcellent location and very nice, clean, good breakfast and great restaurant with very nice staff
Stayed in May 2023
Reviewed: 29 May 2023
Mario
United KingdomHot inside the rooms
Staff were amazing, super helpful. Thai massage is great. Hotel is very new.
Stayed in May 2023
Reviewed: 21 May 2023
M
RomaniaBreakfast could be enriched with fresh fruits.
Location is near the city centre, in a quiet and safe area. Panfilov street could be reached in a few minutes. Staff was kind and prompt in answering to our needs. WIFI connections worked excellent.
Stayed in May 2023
Reviewed: 4 May 2023
Haysam
EgyptNothing
It's my favourite hotel in Almaty Worthing the money Kind polite and helpful staff Nice clean room with comfortable bed Nice location
Stayed in May 2023
Reviewed: 1 May 2023
Maude
United StatesVery nice hotel in Almaty. Very clean and very good breakfast ! I recommend
Stayed in April 2023
Reviewed: 29 April 2023
Haysam
EgyptNothing
Location is perfect Staff are very polite and friendly Clean room and comfortable bed
Stayed in April 2023
Reviewed: 26 April 2023
Jubby
United Arab Emiratesvery clean and staff are very helpful.
Stayed in April 2023
Reviewed: 25 April 2023
Jaroslaw
CanadaBreakfast is OK, but a bit repetitive.
Hotel is new, and very fresh. I like its understated design, being modern and cozy. Highly professional smiling young personnel make you feel welcomed. Tasty food can be ordered into the room.
Stayed in April 2023
Reviewed: 24 April 2023
Siva
United Arab Emirateslocation wasn’t great price was high for the size of rooms and location
nice people, modern room
Stayed in April 2023
Reviewed: 12 April 2023
Anaya
United Arab EmiratesThe staff was extremely helpful. They made sure we were comfortable and happy with our stay. Customer service was on point. We loved the rooms. Spacious and neat.
Stayed in March 2023
Reviewed: 10 April 2023
Nazgul
KyrgyzstanCleanliness, location, staff
Stayed in March 2023
Reviewed: 29 March 2023
Erkin
NetherlandsExpensive laundry, even in case of stay for longer than 2 weeks - I had to find and use external laundry service instead.
Good breakfasts, nice personnel, good location. The restaurant is downstairs.
Stayed in January 2023
Reviewed: 27 March 2023
Nick
United KingdomWe were charged for milk for our tea & coffee.
Nice big comfy rooms. Relatively new, so very modern. Comfy beds, 2 TVs. Breakfast was OK, a slightly limited selcection but good quality.
Stayed in March 2023
Reviewed: 21 March 2023
Tuyara
RussiaВежливый персонал, хороший завтрак, все чисто и свежо
Stayed in March 2023
Reviewed: 11 March 2023
Mcfall
KyrgyzstanEverything was great
I really enjoyed the breakfast and the room was fantastic.
Stayed in March 2023
Reviewed: 8 March 2023
Hans
GermanyThe sink was a bit loose but was not an issue because the room was very newly renovated. The service at the reception did not speak English.
Very quiet area because the Hotel is located in a backyard. Taxi can drive directly to the entrance. It's very clean and quiet.
Stayed in March 2023
Reviewed: 27 February 2023
Anna
KazakhstanVery clean and tidy, friendly staff, good location
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content