Friendly staff who were welcoming, spoke English well Very clean room, well set out bathroom, quiet Effective air conditioning Pleasant walk into main sights of town Recommend booking taxi from airport with Yandex go or if not registered the airport taxi offers a very good service ( more expensive at 7000 but if first time, very easy service, can book via what’s app and easy to find booth near terminal exit)

Stayed in May 2024

Nothing

Very nice and clean property. Staff were very nice, also enjoyed the breakfast. Close to some of the main attractions.

Stayed in May 2024

We had requested to have 2 adjacent rooms. Despite the confirmation by message, once in location the room were on the same floor but no adjacent.

Value for money Central location

Stayed in May 2024

The room on the 2nd floor was absolutely quiet, the room on the 1st floor had a little technical noise (ventilation sound)

Comfortable, warm and clean rooms, spacious bathroom, new furniture. Great staff, very tasty breakfast. Convenient location, you can go to any point in the city center by foot. When I turn back to Almaty after road trip I choose this hotel again cause everything was perfect

Stayed in May 2024

Food and F&B services and concierge services should be added.

I stayed this hotel almost 4days if I count my late check out also. I have paid AED66$ I think till 6pm. Early check in couldn’t arrange but who was in the reception young guy on 23rd worked night shift he called few places to find for me place until 2pm . If honestly I didn’t expect that much good experience while I was booking. I just randomly found Bcz other hotels are Rixos or 5stars others was sold out. Bcz of KITF. Myself I work at the hotel that’s why it check each single small points. Staffs are really good and helpful. Only Luggage assist should add maybe it’s not included but we are hoteliers always should be out of box. I didn’t have help or effort for my luggage. But the rest one all are ok. I have to mention ROOM CLEANING I don’t know who has done but amazing. I broke my cream it was in the floor staff even took this properly keep it side. Room amenities are all 10out of 10. Rooms are very comfortable bed clean. About food I am not satisfied food taste and service also they need to improve. They bring food without cutlery. Waiters was girl and restaurant is not too busy usually.

Stayed in April 2024

TV choice not si international

Room layout very good, shower spacious and comfortable, great amenities robes and slippers, front desk friendly and can speak good english, breakfast pie delicious

Stayed in April 2024

De kamer was ruim en comfortabel.

Stayed in April 2024

Nothing.

Good looking, excellent breakfast, quite close to city center.

Stayed in April 2024

Great location and near walkable to main attractions. Breakfast was included and there’s a Korean CU convenience store within 5-8 minute walk which was nice to have close by. Bathroom was big and nice, toiletries were included as well.

Stayed in March 2024

Chef was hesitant in making vegetarian food.

Rooms were clean, all amenities. Staff was good.

Stayed in March 2024

The room was clean and comfortable.

Stayed in April 2024

Cleanliness of the room. Friendly staff. Delicious breakfast.

Stayed in April 2024

housekeeping not perfect.we booked two interconnected rooms for 4 nights.They were cleaning one room only,that too in a casual way. Even complained first day at reception,but of no use. Heating system not working properly.

location is very good quite and safe

Stayed in April 2024

It has very hygienic and clean rooms. Breakfast has a wide variety of foods. We stayed for 3 days. It is in a quiet location in the city center, where you can reach everywhere by walk.

Stayed in March 2024

Chef was hesitant in making vegetarian food.

The rooms were clean. With all the necessary amenities. Location was great.

Stayed in March 2024

Breakfast items were cold( eggs etc)

Staff very good. Location and cleanliness.

Stayed in March 2024

Breakfast could be a bit bigger. And the sauna you have to book in advance as also people from outside the hotel use it. So we never had the chance of using it.

Very new, clean and modern hotel. Little restaurant attached to it.

Stayed in February 2024

Nothing

Had an excellent location very close to the city centre, staff were very helpful , rooms were clean.

Stayed in March 2024

Breakfast was very basic Some members of the staff were nicer than others The walls are thin so I could hear everything around me. On one of the nights, there was a party in the room next to me so I couldn’t sleep.

Good location in a quiet place Comfortable bed

Stayed in February 2024

None

Very comfortable room..and very good breakfast...all staff are very friendly.

Stayed in February 2024

The breakfast was simple

Everything was perfect

Stayed in February 2024

Nothing,

The rooms are new established and super clean, very comfortable beds and location is great. The room temperature is good, no smell, quite area.

Stayed in February 2024

they allotted a room with inter connection door with another room , and there was very bad noise protection , even the cough and sneezing sound of the other room occupant was so clearly listen in my room , bed room need to have a separate closing door

Breakfast was excellent and location very comfort and accessible

Stayed in February 2024

Never

Everything perfect

Stayed in February 2024