The key cards kept on failing everyday, even when they didn't touch any phone or other cards. The spa worked from 10am to 10pm, while it might have made sense for them to work for longer.

great location, worth going during the low season, superb breakfast location on the terrace with splendid view.

Stayed in May 2024

Best value resort

Stayed in May 2024

Amazing stay, certainly come back again

Stayed in May 2024

All is well

Everything its just amazing

Stayed in May 2024

unfortunately menu has Beckon, so it is difficult to believe that food is halal. Also furniture is a little bit old and bed is not king size, which is so uncomfortable

Everything was cool. Staff was kind, view was beautiful. Breakfast was great

Stayed in March 2024

The only personal preference is that the mattress was too soft

Amazing food, staff is excellent, amenities are five star

Stayed in March 2024

Very big room, it’s one of the best things in this hotel. Super comfortable when you have so many space to spend a good time with your family. Evening quite new, nice stuff, very good sauna and all SPA zone. Balanced breakfast with good coffee (choose capuchino there ;) ) For my traveling history was in so many hotel and I can say for sure, that this hotel have almost everything of 5 stars hotel. Super good, I’ll come again! P.S BEST choice for this price if you wanna ski in Shimbulak as well, it’s pretty close to it, about 2 km.

Stayed in January 2024

The bedding was way too overstarched.

Everything was fine except for the bed.

Stayed in January 2024

The young men working at the restaurant on the 5th floor were excellent. Very helpful with everything we needed.

Stayed in December 2023

During our last day, there was no WiFi. If we only knew, we should have brought a local sim with data.

We liked the hotel. Although it is far from the city, for us it's good because the snow-capped mountain view is beautiful. Too bad we did not experience the snowfall when we were there. Staffs are nice and accommodating. They will try hard to explain it in English, otherwise the translator app is a great help.

Stayed in December 2023

The location, cleanliness and friendly staff.

Stayed in November 2023

Very nice hotel ideally located near the mountains. The room was very large, as well as the bathroom. The staff was very friendly and helpful. The breakfast was perfect: very large choice, beautiful terrace with a stunning view! I really enjoyed my stay there and will certainly come back if I have the opportunity to go back to Almaty

Stayed in September 2023

Bed could have been softer.

Room balcony and breakfast veranda are awesome! Pool and spa areas were great. Reception was very nice and helpful. Restaurant was delicious and had great service. Definitely reccomend this hotel!

Stayed in October 2023

no gym

The place is really nice and clean

Stayed in October 2023

Excellent hotel between Almaty and Medeu, with a beautiful view on the mountains. The breakfast on the terrace is a very good moment! The buffet proposes a very large choice of meals. The staff is very helpful and professional, they accepted to keep my bags during a 4-days trip in the mountains. The bedroom with the balcon and the bathroom are very large. If I come back to Almaty, I will certainly book a room in the Samal hotel!

Stayed in September 2023

Nothing.

breakfast is great rooms are clean and big with a good view spa is excellent clean and big.

Stayed in September 2023

English speaking staff is very less.

Good for families and good pool and breakfast is ok

Stayed in August 2023

No

Yes

Stayed in August 2023

This is the best option among of other hotels in KZ by price, service and location!

Stayed in August 2023

The AC system doesn’t work well. The toilets in the bathrooms must be replaced, as not stable. The bath a bit dirty sometimes and we can’t take baths there. Hate the shower curtains, i think it’s time to replace them with glass doors. The bed mattresses should be replaced too, in some rooms they are really worn out. The restaurant food is overpriced. Not a lot of choice.

We love the location, you can get really good night sleep surrounded by mountains. It has sauna and hamam and nice pool. Plus breakfast. I think overall it’s good value for money. The rooms are clean, and if something is wrong the staff is quite responsive to resolve them. Even though hotel looks a bit old it has been maintained and renovated. It has got some charm and feels like a holiday every time we go there.

Stayed in August 2023

The food is a bit overpriced, considering there is not much choice around. The breakfast is ok - 3 out 5

Great place to unwind from the city but still close. Loved saunas and pool.

Stayed in June 2023

nearby restaurant is expensive and not delicious

Everything, the breakfast, staff, SPA, massage

Stayed in June 2023

Nothing. Just I think that it would be nice if the faucets in the showers of the pool area were of better quality than they are now.

The hotel is nice and the location is great. I live in Almaty and for me it was a short escape from the city and enjoying nature, relaxation and the pool. The rooftop breakfast experience was also very pleasant. They provide robes and slippers, and it is very convenient.

Stayed in June 2023

Loved it here. Good massage in spa, solid breakfast.

Stayed in July 2023