it is overpriced for Kazakhstan.

The staff were very nice. The cleaning lady Gul'zhan was very attentive, reacted quickly to my requests and overall took a good care of my needs, so thanks to her.

Stayed in January 2024

Everything was nice

Stayed in November 2023

I thought it was fairly expensive for 1. the location because it takes a while to get to the city centre where all the action is. There isn't much to do in the area around the hotel apart from a mall. 2. the hamam and the spa was shut while we were there so again it felt very wasteful to have spent so much on the hotel when the amenities weren't working. 3. the property itself wasn't that great for a five star hotel. We stayed at the Novotel for next 2 nights and frankly couldnt tell the difference when we paid 4 times of what we paid at Novotel for the Ritz.

We booked into the Ritz Carlton because it's supposed to be the best property in Almaty but we were surprised to see that it is literally a few floors in a building. Coming from India, we are used to sprawling properties for 5 star hotels and this one didn't look the part. However, the staff was extremely courteous and nice and so was the breakfast. They had a lot of options for vegetarians and vegans. Our room had a gorgeous mountain view. We loved it!

Stayed in December 2023

Yes

Yes

Stayed in January 2024

internet was lousy, otherwise not much else

Best hotel in Almaty, great rooms, amazing view, great location.

Stayed in September 2023

Staff was very helpful, concierge made excellent reccomendations, room size was very good, location was very good! Had a great stay, would definetly go back.

Stayed in July 2023

The hotel is very good, with excellent facilities, although I didn't get the opportunity to try the pool. The staff are very friendly and professional and extremely helpful in all areas. The rooms are kept in very good condition and serviced regularly. The rooms are equipped with all varieties of supplies and disposables in case you forget anything. I loved the spacious walk-in shower. In-room dining is very good, the food is high quality, and room service support easy to use and courteous. Good selection of food types and a good wine list. The hotel is well located and provides transport facilities, at a small cost. The concierge is exactly what you would expect and you can ask almost anything, booking external restaurants, shopping and local information. There are plenty of comfortable meeting spaces and most areas have incredible views of the city and/or mountains. Next to the hotel, just a few minutes walk, is a shopping centre, the Essentai Mall, a high end collection of quality stores with a very good supermarket in the basement. I can highly recommend a stay here for business or pleasure, and will definitely visit again when I am next in Almaty.

Stayed in July 2023

Dinner food was not particularly inspiring. Location is difficult to reach on weekdays.

Breakfast is fantastic. Staff were very welcoming and went out of their way to make us feel at home. Views from the hotel are lovely.

Stayed in July 2023

nothing

the service, location, team, breakfast, cleaning service, and hospitality

Stayed in May 2023

friendly staff

good location

Stayed in May 2023

In a crowded part of the city

Breakfast was exceptional. A little pricey.

Stayed in March 2023

the manager Lia was amazing, She made my stay very pleasant

Stayed in February 2023

Staff could not do enougth for you

Stayed in February 2023

English of the staff was not very good

its location and good food

Stayed in January 2023

super, a really good service, food and room. the best

Stayed in October 2022

very clean. nice and clean sauna

Stayed in August 2022

.

.

Stayed in September 2022

the bed was too much soft.

everything

Stayed in August 2022

view - stunnig good breakfast

Stayed in August 2022

BreaKFAST was the best I have had

Stayed in June 2022

1) I would like to recommend to improve the English fluency and communication of the conceiges on the ground floor. On 2 occasions they did not know about my tour/ transfer and had to contact the conceige in reception, which resulted in delays in my trips. 2) In line with international trends, I strongly recommend that you make some rooms hypoallergenic (no carpets and feather pillows / duvet), especially as the windows cannot be opened in the rooms.

There are many things that I appreciated about this hotel, namely : 1) I loved that the reception is on the 30th floor and is beautifully decorated, 2) I loved the mountain views from the breakfast restaurant and my hotel room, 3) I appreciated the conceiges assistance in organizing a day trip to the lakes and Charyn canyon. The guide/ driver, Mr Bakhtiyar Alimseitov was very knowledgeable and spoke English fluently. As a frequent traveller I appreciated, that he was not overbearing, and was very professional and polite. 4) The breakfast was great with a wide variety of choices. 5) I highly recommend the lentil soup and freshly baked bread from in-room dining. 6) I appreciated that the in room dining service staff were all very friendly and professional. 7) I loved the wooden floors and spacious bathroom in the room.

Stayed in June 2022

all was good

Bed and bathroom

Stayed in May 2022

the traffic

stylish

Stayed in May 2022

The staff was absolutely amazing! we’ve had the best treatment possible, with unprecedented attention to detail and uniquely personal touch! specifically from Alina, who helped make our stay unforgettable

Stayed in March 2022