There was nothing I didn't like, so I'm going to use this space to thank by name some of the staff who contributed to my fantastic stay: - Assel on reception, who gave me the warmest welcome I have ever had at check in - Assel at Asakusa restaurant, for her friendliness and diligent service - Sabina, Nuray, Nuraizhina and Fariza at La Riviere restaurant, for making breakfast the most fun part of my day My apologies if I've missed anyone's name, and thank you also just in case.

I will cut to the chase - I travel with my job a lot and this is the best service I have ever experienced in any hotel, anywhere. It is the kind of personalised, wonderful service that a lot of places claim to provide, but when you compare it to the St Regis Astana you realise that they're not really living up to their claims. Firstly, the hotel is lovely, grand, clean and comfortable. My room was spacious, well-presented and finished to a high level. The facilities (such as the gym and spa) are probably above what you would reasonably expect from a hotel. The selection of restaurants and bars for a hotel of this size was very good, and all the food I had there was great. But the thing that makes this place stand out, and the reason that I will recommend that anyone come to stay, is that everyone working there seems to have got the memo - they are so kind, welcoming and personal with you that I almost couldn't believe that was going on for the first day of my stay. A lot of staff remember your name, they don't seem like they are chatting to you out of professional obligation (even if they are, it doesn't come across like that), and they seem genuinely ready to help with anything to ensure your stay is good. One example that sticks with me: I remember one of the servers at breakfast, Sabina, talking me through some of the local offerings - I had already had as much breakfast as I could that morning and was in a rush to head out, so I told her that I would try it the next day and thanked her. Sabina wasn't working the next day, but when I got to breakfast it was clear that had briefed her colleagues that I would be interested in some local breakfast items and they were ready to help me out. They knew my name and what I was interested in trying. It was remarkable. If I come back to Astana there will be no competition as to which hotel I stay in. Thank you all.

Stayed in May 2024

The only thing I would change is mattresses. For us they lacked firmness, but it’s a personal preference. Others might enjoy its plushness.

Special thanks to the St Regis’ Team as they made our 4-night stay unforgettable. Reception was warm and welcoming with early check-in. Butler service team accommodated every request on timely manner. Restaurant and bar service was wonderful, personable and prompt as well. We enjoyed our extremely large, quiet and well-decorated suit and amenities.

Stayed in May 2024

From the moment we arrived everything was perfect. The butler who accompanied us to our room, so beautifully decorated and with personalised cards and treats on the special occasion of our 10th anniversary, was very attentive. We adored the large balcony overlooking the city. I had the pleasure to experiment with an aromatherapy treatment in the Iridium SPA, it was fantastic. We had a lovely time at the bar, especially appreciating signature cocktails. Our dinner at "La rivière" was wonderful and the breakfast too. All members of your staff are to be thanked, since every minute of our stay was amazing.

Stayed in April 2024

Amazing property

Stayed in April 2024

Nothing

Nice

Stayed in April 2024

Nothing was unlikeable

The St Regis is the last word in flawless service and top end super luxury

Stayed in April 2024

Everything was perfect

Perfect hotel

Stayed in March 2024

Chambre spacieuse & luxueuse Personnel au top & attentioné SDB top

Stayed in March 2024

Excellent property, diligent staff, great spa

Stayed in January 2024

All of the employeers were so kind, smily, warm and helpfull. Rooms are very good, clean and nice designed. All details thought by profesissional designers. It was most comfortable hotel in my life.

Stayed in December 2023

The hotel is great, very comfortable & excellent service.

Stayed in November 2023

Nothing.

Super clean! Amazing breakfast - tasty, clean, great selection of food! In room dining was extremely good! Spa was great too, high temperatures in steam rooms which you hardly get on other hotels and resorts.

Stayed in November 2023

Price is really high if compared to other high class hotels in the city.

Exclusive place for ones who appeciate luxury comfort and service. Very professional staff and high level services. Lovely place near river, comfortable for walking and running. Very cozy rooms and interior. I plan to come back.

Stayed in September 2023

Nothing

Stunning quality of accommodation and level of service

Stayed in September 2023

Basic internet is too slow, decent internet doesn't need to be extra, the phone didnt work in my room

Everything overall was fantastic, the staff really goes above and beyond to make sure you have a fantastic experience

Stayed in August 2023

Music from the bar in the evenings.

Friendly and professional staff. Breakfast, spa and gym.

Stayed in August 2023

Best hotel in the country

Stayed in August 2023

Staff was very helpful and nice

Stayed in August 2023

Massive rooms and bathroom, new hotel with a fresh, luxurious feel! The St. Regis Bar is open till 2 am so was perfect for a late meal after a night check in.

Stayed in August 2023

Complicated AC/heating system, difficult to manage. There are no activities inside for kids.

Fantastic design, modern style, and spacy rooms. Excellent breakfast but pretty pricy. Good pool and SPA.

Stayed in July 2023

Nothing

Best staff in the world

Stayed in July 2023

There was construction going at the building which caused a bit of inconveniences. Also, the kids play room is a bit boring for any kid as it has very limited toys and other things. I think it would be great if St. Regis would also take care of facilities for little guests too.

Our stay at St. Regis was exceptional. It was our special day and I think we made a right choice with St. Regis to celebrate it. Everything was great. Thank you!

Stayed in June 2023

Check-in was a disaster

Friendly Staff

Stayed in June 2023

We loved everything, there was nothing negative.

Very friendly staff and enjoyed the whole stay. Special thanks to Aisultan at Asakusa Restaurant who made our dinner exceptional! Perfect service and great food!

Stayed in June 2023