The location and the service.

Stayed in April 2024

More options with meals.

Great Place, but I feel the guest rooms needs upgrading.

Stayed in April 2024

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Night auditors attitude. Was not very accommodating. I was trying to get a 2nd room but the night auditor was not willing to accommodate us said the rate would be almost the same as what we are paying for 2 nights. said at 2am the room was not ready even if we willing to pay. As a hotelier I would try to accommodate our guest the best we can and sell another room if possible, especially at that hour. That room will not be ever sold again for any rate! Was very disappointed that we had to go stay somewhere else for that night.

Food was excellent. the room was great

Stayed in January 2024

i think is a bit expensive for what it is

it is a big hotel with a lot of people, pool is warm which is nice!!! the beach is dirty, pizza at the restaurant was great i recomend it better than the buffet. But buffet for breakfast is good.

Stayed in January 2024

More information regarding amenities.

Easy access to swim pool and pool service. Variety and freshness of food. Very helpful staff

Stayed in January 2024

Good Location.

Stayed in December 2023

The only thing I would fault was meal option was limited to buffet for breakfast and dinner. Buffet options were great and very tasty. But it would of been nice to have another option for one or two dinners.

Property was beautiful itself and location with access to the beach was great. Staff were exemplary. Everyone went out if there way too assist us with every inquiry and request. Highly recommend Cinnamon Bey Beruwala and what live yo visit again.

Stayed in December 2023

Very good staff. Hotel location is wonderful. One problem with Beruwala is which is not related to Hotel. Not Pick up or uber works there as the locals has restricted entry of private cabs within travel. Thus you will have to overpay for travelling within the city.

Stayed in December 2023

Parking the vehicle was the issue. I had to park the vehicle outside the hotel ( hotel car park) since the parking was full.

Amazing view We have been upgraded to deluxe room which was very nice and it had huge space and a large bed which was great 👍🏼 Friendly housekeeping Varieties in food (buffet) was the plus point

Stayed in October 2023

Dining area felt a touch crowded but this wasn't a big issue.

Great room, lovely pool, nice beach - generally feels like a good quality place and good value for money.

Stayed in July 2023

The fact that the steam room and sauna wasn't in use

We had an awesome stay. From our rooms, to food and facilities.

Stayed in July 2023

Nothing

Everything was just perfect!

Stayed in July 2023

Some foods are too salty. Some foods did not even have the required amount of salt. We went to celebrate our anniversary. The hotel was informed about it, but they did not pay any special attention to it.

Located in a beautiful environment. The Deluxe room we got was also very good. Those rooms had a separate pool. The place where the room was located had a nice view of the sea.

Stayed in July 2023

Food not up to the mark our previous visit food was much better than now

Location

Stayed in July 2023

Ground floor rooms because of the humidity outside to much wet. Dripping water from the seeling, air-condition always on to much cold inside the room and AC was not adjustable.

Location, Pool, Garden Area, staff very friendly and always helpful

Stayed in June 2023

Buffet could have had more options to choose from

Great location and staff

Stayed in June 2023

room service was slow , maybe its bcoz the hotel is big

the prettiness

Stayed in June 2023

Couldn't get used to the bathroom, I understand the idea but the "outside" bathroom was awkward to get used to. Didn't like that at check-out the reception had to call housekeeping to check mini-bar consumption despite me having handed over the chit and the concierge wouldn't let me leave with my driver until he'd checked with reception that I'd paid, all very unnecessary.

Room was very comfortable, communal areas were vast and airy, wide choice of food at both breakfast and dinner, deluxe pool was quiet and direct access to the beach.

Stayed in June 2023

Need to renovate

Stayed in June 2023

Breakfast = Good Pool = Clean Room= CLen and fresh

Stayed in May 2023

I would have given this place a 10, only for the fact the spa was under maintenance, was looking forward to jacuzzi and massage

Everything about this hotel was amazing, the front desk staff were helpful, and the bellboy staff great. The chefs WOW. The food was amazing, I'm so glad I ate some great food! Balcony in the room was also amazing, comfortable and fairly private. .

Stayed in April 2023

Cats and dogs encouraged in the restaurant area

Staff very obliging and friendly My fourth stay there.

Stayed in April 2023

The bed was unfortunately really uncomfortable. We had two single beds put together to form a king size. Not only had our toddler to sleep "between" beds, they were also really hard. Otherwise the room was great, but we did not sleep well. And for an otherwise extremely child-friendly hotel, the meal times were a bit late... Our kids got up at six, so we would have appreciated breakfast at seven. And dinner at 7pm was very late for them, it would have been nice to have been able to start at 6pm.

The service was excellent! The staff were all incredibly helpful and really great with our kids. We loved having a room right next to the Deluxe Pool, which was mostly empty even though it was a busy weekend. The food was amazing, and we especially liked that there was also a lot of authentic Sri Lankan food. Lots of big hotels are so "Westernised" that they would not offer much Sri Lankan food, but here the choice was great!

Stayed in April 2023