Hotel Lobby was a little warm.

Very good and attentive staff. Clean and fantastic breakfast.

Stayed in May 2024

Very good breakfast and overall facilities Room's were well sound proofed despite high levels of people movement Staff were very attentive and helpful

Stayed in April 2024

The rooms and protect was excellent

Stayed in April 2024

Rooms are small as compared to some of the other hr similar hotels in that area. In room dining was very bad. Service was taking too long and also what you get was not good quality and not value for money. We ordered fruit platter that had bad quality fruit and that too of small quantity for the price charged.

The property is a bit old but still quite nice. Have some good restaurants I side the hotel.

Stayed in February 2024

Wasn’t very pleased with the cleanliness of the carpet in the room. I’d suggest the cleaning management to invest in heavy duty vacuum cleaners with brush heads to be able to pick all the hair and external dirt embedded in the carpet.

Great location with plenty of space. Loved the variety at breakfast, was enough to keep us going till dinner.

Stayed in April 2024

Its open space in the middle so its so humid all the time

Staff is amazing, pool and facilities are superb, restaurants on site for all moods.

Stayed in April 2024

Only for a night, but the hotel is fantastic, food options incredible - we particularly liked the pool and the area around the bar area and the DJ! Credit goes to our very polite and helpful reception staff (particularly Raj(?)) who made sure we had a comfortable stay!! We will visit again for sure

Stayed in April 2024

Nothing.

Everything. The staff, food, service!!! Everything was amazing.

Stayed in March 2024

We had the executive suite and the service at the lounge was outstanding. Everyone went out of their way to accommodate my little one’s food requests. Thank you Fawab for the great service!

Stayed in March 2024

Everything about this hotel is great… except the room. Pretty tired and in need of updating. Not super clean in bathroom. No minibar. Safe was broken.

Staff, restaurants, service.

Stayed in March 2024

The hotel had 14 restaurants but not a menu to be found It would have been helpful if the list of restaurants in the room had a qr code we could have scanned to view a menu

We loved our short stay. If we visited Columbo again we would definitely stay at the Cinammon. Staff were amazing and couldn’t do enough for us. Room was lovely

Stayed in March 2024

Liked everything 😍

Beautiful friendly , helpful staff, great food, beautiful atmosphere, beautiful comfy rooms and much more

Stayed in February 2024

I'm from Philippines and I have stayed 3 days and 2 nights at this hotel in a Executive Suites with Access Lounge and high quality of service to details remains. Staffs is amazing, they are very friendly and accommodating. It's a perfect place to stay with a luxurious hotel like Cinnamon Grand Hotel. Will recommend this. Thanks for all the staff on the service desk and also Sanjeewa for helping checking out. Everything was perfect, rooms, service and food are amazing.

Stayed in March 2024

Suggestions I have travelled from Saudi Arabia but the reception need in US dollar to pay and there is no money changing facilities available in the hotel. I have to go outside the hotel to change the currency

Excellent Hospitality

Stayed in March 2024

Everything was great

Very clean very professional, immaculate buffet in rooms pools, super clean and cold. Everyone is very professional.

Stayed in March 2024

The room was a bit basic, it would have been nice if it was more friendly and warm. Couldn't open the windows at all. A baloney would have been nice for the price I paid. The welcome drink wasn't fresh sadly.

Breakfast was amazing, classic Sri Lankan food, really really enjoyed. The pool was exceptional and clean. The changing rooms were very clean too. Would definitely come back with family. Children will love it.

Stayed in February 2024

I don't find any

The kindness of staff makes this hotel stand tall above all the hotels. If I miss a name of a staff specially at Executive floor, I will not be fair. Each and everyone is a huge asset to this hotel. I want thank all at the Executive lounge for their superb service.

Stayed in March 2024

The booking instructions I received specified payment terms which included paying in US dollars and not in Sri Lankan rupees. I exchanged US dollars to enable cash payment and was told the terms had changed. This seems like a small inconvenience but now means I have US dollars I won’t use and my funds for the remainder of the holiday need to be managed differently. I had recurrent problems either my door lock which needed to be fixed several times.

As per the name the hotel felt “grand” although some parts of the service seemed overlooked and some facilities seemed aged. The location was excellent for sightseeing. The Lagoon restaurant was great value for money and you can select your own seafood for the helpful staff to cook.

Stayed in March 2024

I can't think of any

Liked everything about the hotel. The staff at the Executive lounge, from reception to waiters are just outstanding. They go way beyond extra mile to help the customers.

Stayed in March 2024

Nothing.

Excellent. The staff were so nice and helpful.

Stayed in March 2024

Changing rooms for the pool.

The lockers and changing room for the pool need renovating as they are not up to the same standard as the hotel.

Stayed in February 2024

room had a slight smell to it, but not too bad

Nice big rooms. Comfy bed and good bathroom, friendly staff

Stayed in December 2023

Everything was excellent

Stayed in December 2023

A little old, but well maintained.

The room was cozy, clean and spacious. Breakfast was good and room service too.

Stayed in February 2024