Not very pretty room, weak current in the shower and the water is shifting from very hot to very cold. In terms of food - small versatility and not enough Western food.

The hotel looks very nice from outside and the room is very big and the reception guy was very nice

Stayed in February 2022

food quality was significantly decreased

rooms and service

Stayed in December 2021

bathtub had mold on the joint with wall, which was cleaned after we requested it. shelves were dusty and we could not store clothes on them.

breakfast and swimming pool. once you request, staff is doing their best.

Stayed in January 2022

Hotel bar didn't understand what is a pint (advertised prices in pints, actual sizes 330ml).

Clean big rooms, excellent breakfast and other facilities. Extremely friendly and attending staff.

Stayed in November 2021

Tasty

Stayed in November 2021

The bathroom could have been cleaner. The bathroom lighting was not the best.

The room was really big, the staff was helpful, polite and friendly, and the view was excellent.

Stayed in November 2021

in room dining not possible when on buffet

attentive staff

Stayed in November 2021

Room Service

Meels,Room,Location,Parking

Stayed in October 2021

We were only there for a day and these were under the circumstances of the pandemic. The hotel had downsized to one restaurant (not advertised..) and one bar/cafe, many other facilities were closed. Staff were either over eager (restaurant) or guarded (reception). Management were present and seemed to just stare, making me very uncomfortable at times. The food on offer was bit included in the room price and the range was very limited and disappointing. I think the hotel would be at its best once the pandemic was over.

The location was beautiful, as was the hotel structure itself. The room was beautiful and room service staff tried there best to make us comfortable. The cafe/bar was very good.

Stayed in April 2021

Breakfast choice of food was beyond expectations Staff were very professional Hotel was very clean Price was very competitive

Stayed in May 2024

Rooms were very clean and comfortable and the staff were excellent. Will definetely come back

Stayed in May 2024

The hotel is a bit old and the rooms could use some renovation.

Good location, big property.

Stayed in April 2024

Facilities could be better for the price. Location from town is a little inconvenient and hotel wouldn't help with booking a taxi, only tuk tuk, which was not helpful with a young child.

Staff were pleasant and helpful. Views from the hotel were amazing.

Stayed in May 2024

Heavy charges

luxury

Stayed in March 2024

Not much wasn't enjoyed, especially in the case of the hotel. Although, I thought its good to mention that when travelling in and around to your daily attractions - we travelled most days by taxi - and often felt nauseous. I think this can be said about travelling anywhere in the mountainous regions of Sri Lanka. Best to take a tuk-tuk, you might scare your pants off, but the fresh air helped a bit, and/or hire a car for the long roads and drive the way you want to drive. If you don't get motion sickness then disregard.

We only booked two nights at the hotel, but were so comfortable and happy, we booked another night - what more can I say! Everything from the friendly and helpful personnel, room / pool services, buffet meals and additional amenities were fantastic, I cannot fault Earl's Regency Hotel. Also, must be one of the best pools I've ever experienced. Eye opening clean, nestled into the surrounding rock outcrops and waterfall, with a proper Sri Lankan forest view that gets kissed by the setting son in the evening. The hotel's location is great and easily accessible and 15min away from Kandy Lakes and the beautiful and intriguing city and all it has to offer. I will miss waking up and going outside on my balcony overlooking the lush green forests of Kandy, the beautiful pool and later walking across an impressive and pretty bridge to some of the best food I had in getting ready for my day.

Stayed in April 2024

Nothing as such

The staff were courteous and the property was amazing.

Stayed in April 2024

Room service food is terrible, breakfast is not worth having and not up to international standards at all. Property should be rated a 3 star at best. Property is aging and faculties and furniture needs major refurbishment. Not sure why it gets good reviews, I suppose everything is relative but apart from the staff who were very welcoming everything else about the hotel is disappointing. I also note that they seemed to have lost my booking when I arrived however made a room ready for me quickly.

Nice views and decent pool

Stayed in April 2024

NA

Just an amazing hotel with natural beauty and comfort at the same time.

Stayed in April 2024

The rooms are vile. The corridors are dim. Very dayed hotel with horrible old wood smell in the rooms. The cherry on top was a massive porcupine running in the pool area in the dark. The room was booked for 3 ppl but there was only two sets of towels and the extra bed was not ready. Adding extra bed was possible but at sudden extra charge

Pool I guess was the only thing I can say was OK

Stayed in April 2024

Alacarte menu options for lunch is poor. Who needs Indian food. The Reception staff confirmed local food is available but the waiter in the restaurant says no. What nonsense is this? Room wall cupboards full of dust and under the bed full dust.. i took pictures to prove it… terrible house keeping… Room 301 door closer is wasted and the door returns back fast it is totally unsafe and will lead to a concussion.

Location, balcony seating and Television

Stayed in April 2024

Hotel has a contrats with travel agencies. It means thousands of turists, every 10 minutes arrives one bus. Noise at the pool. Mochito small and expensive. Poor quality. Room old and damaged. Not clean. The staff spoke about renovated rooms with new equipment. It wasn't true. Aircondition not sufficient to cold the room. This is not my style. But for some people it can be good. Just pity that as I know, booking will cenzore my pictures and you will have not opportunity to see that.

There was nothing what I could appreciate. It was my mistake to book this property.

Stayed in April 2024

Super friendly and efficient staff, delicious and plentiful breakfast and dinner with a very peaceful location overlooking the river and mountains. Nicely sized room and overall I felt it was excellent value for money. I will be back for sure.

Stayed in February 2024

Nothing

All about the hotel

Stayed in February 2024

Dirty uncleaned bathroom. Commode not cleaned properly . when entered the toilet it was left with a half used toilet tissue roll. wash basin, bath tub were clogging. Had torn bedsheets. bathroom / toilet too small cramped. Royal Pavillion restaurant displayed 30% discount, when inquired from the restaurant staff whether we get 30% off on our total restaurant bills they said yes. When checking out the front desk staff were not aware of any discounts, then the restaurant said 30% discount only on food and brought a internal circular to show, which I disputed as it was the responsibility of the staff to provide correct information. Lack of knowldge of credit card discounts / decision making skills delayed my next leg of the trip by almost 1.30 hours.

Location of the hotel and meals were ok

Stayed in February 2024

Everything

Stayed in December 2023