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Reviews of Hotel Elephant Bay 4 stars

Pinnawala, , 71100 Pinnawala, Sri Lanka

#12 of 13 hotels in Pinnawala

Guests' Choice

Review score

Based on 558 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.2

  • Location

    9.1

  • Facilities

    7.4

  • Staff

    8.1

  • Value for money

    7.7

  • Free WiFi

    7.9

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Showing 76 – 100

  • Reviewed: 22 September 2023

    8.0
    Just need more cleaning
    • Leisure trip
    • Couple
    • Deluxe Double Room With River view
    • Stayed 1 night
    • Submitted via mobile

    Old apartments

    Good view

    Stayed in September 2023

  • Reviewed: 2 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The room was old, looked different on pictures.

    It is very well located. Comfortable bed.

    Stayed in September 2023

  • Reviewed: 2 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room with River View
    • Stayed 1 night
    • Submitted via mobile

    *there were insects but understandable I guess since it's in that particular location *Balcony was so dirty *Be aware that check in is at 4pm. We checked in before because we paid the entrance fee at the orphanage. So one night cost us 30dollars more than the price of the room.

    *The view at sunset is....♥️ *The pool with the elephants bathing view

    Stayed in August 2023

  • Reviewed: 29 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room with River View
    • Stayed 1 night
    • Submitted via mobile

    A little dated but still great value for money

    The location by the river is perfect

    Stayed in August 2023

  • Reviewed: 26 August 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Superior Triple Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Spacy room with great view to the Elephant Bay from the porch. Great swimming pool and Breakfast. Very friendly staff and hotel owner .

    Stayed in August 2023

  • Reviewed: 21 August 2023

    7.0
    Good visit
    • Leisure trip
    • Group
    • Deluxe Triple Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Room facilities have gone down.No mirror orr Dusbin

    This my second trip tp same hotel. They are doing good

    Stayed in August 2023

  • Reviewed: 20 August 2023

    9.0
    Marvelous
    • Leisure trip
    • Family with young children
    • Deluxe Family Room with River view
    • Stayed 1 night
    • Submitted via mobile

    The hotel is very well located with a wonderful view on the river swimming pool with the view on the elephant bathing on the river. Giant bat the all goes out at sunset. If you arrive before 4pm you need to pay for the park entrance because the hotel is located on the park but after you don’t pay and you can see the elephant on the morning for free.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    9.0
    An exclusive property upclose with the elephants
    • Leisure trip
    • Couple
    • Deluxe Double Room With River view
    • Stayed 1 night
    • Submitted via mobile

    Just because of the property exclusivity and the location, the hotel can do so much more in terms of room and property upkeep, which is not up to the mark. The food is also average.

    This property location and view is top notch. The pool is a bliss and the rooms with balconies are super spacious. You can genuinely see the elephants upclose all day as depicted in the pictures (they come in batches).

    Stayed in August 2023

  • Reviewed: 16 August 2023

    9.0
    The hotel has an amazing pool with river view, so you can see elephants right from the swimming pool. Elephants came at
    • Leisure trip
    • Solo traveller
    • Superior Single Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Food

    Elephants, swimming pool with the view

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Triple Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Great location. Clean pool. Clean rooms.

    Stayed in August 2023

  • Reviewed: 10 August 2023

    7.0
    Okay
    • Leisure trip
    • Family with young children
    • Deluxe Family Room with River view
    • Stayed 2 nights
    • Submitted via mobile

    The view.

    Stayed in July 2023

  • Reviewed: 8 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    I arrived before my check in time they don’t let you enter the premises if you don’t go to pay at the elephant entrance. Which arriving after a long flight we where thinking of sitting down to have lunch at the hotel. Sorry never again.

    Stayed in July 2023

  • Reviewed: 2 August 2023

    7.0
    The hotel need to be renewed
    • Leisure trip
    • Family with young children
    • Superior Triple Room with River View
    • Stayed 1 night
    • Submitted via mobile

    The facility and cleaning

    Location

    Stayed in August 2023

  • Reviewed: 30 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room with River View
    • Stayed 1 night
    • Submitted via mobile

    No lift facility

    Good location

    Stayed in June 2023

  • Reviewed: 18 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Room was not very clean, there were stains on bedsheets, smelly towels, bathroom was clogging, not good furniture. Very less vegetarian food options.

    Best part was d pool overlooking elephants taking bath in d river. Room balcony view was good.

    Stayed in June 2023

  • Reviewed: 11 July 2023

    8.0
    Absolute recommend for the experience to watch elephant taking bath
    • Leisure trip
    • Family with young children
    • Economy Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Rooms was a bit dirty, but manageable. It was written that hotel is handicap access, but it wasn't at all.

    Very friendly and helpful employees. You have such beautiful view. You can watch elephant bath from hotel rooms or pool. Absolute fantastic experience

    Stayed in July 2023

  • Reviewed: 11 July 2023

    9.0
    Perfect view and location
    • Leisure trip
    • Couple
    • Economy Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The stuff was not that friendly

    It is the perfect view , spot thevperfect location amazing place

    Stayed in July 2023

  • Reviewed: 4 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with River View
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in July 2023

  • Reviewed: 2 July 2023

    8.0
    It was a great stay with amazing views surrounded by lovely staff who looked after us well.
    • Leisure trip
    • People with friends
    • Superior Triple Room with River View
    • Stayed 1 night
    • Submitted via mobile

    The check in was 4pm which we found unusual but we didn’t mind as we thought that we could leave our bags at the hotel then go explore. Little did we know that the whole area is owned by the elephant orphanage and you have to buy a ticket (not expensive 9-15 US dollars) to enter the area where there are 3/4 hotels as the elephants are brought this way to the river. I highly suggest you do this though as this is the river access for the elephants and you can eat there etc… I would have just like to have known before hand.

    The staff were extremely accommodating and went out of their way to look after us. The hotel itself could do with some renovations but overall did it’s purpose well. We had a triple deluxe room (208) and it is guaranteed the best view of the river.

    Stayed in July 2023

  • Reviewed: 28 June 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Economy Room with Balcony
    • Stayed 1 night

    The place was really nice good view and the elephants bathing was a plus. the staff was so helpful even the recommendations to go for the buffet instead of ala carte was so helpful. The restaurant was so nice and location was on point facing the stream. We arrived at 3am but still there was someone to help us with our luggage and also give us our rooms and everything was taken care of. Much recommended for a reasonable stay with a great view and amazing food as well.

    Stayed in April 2023

  • Reviewed: 24 June 2023

    8.0
    Nice place and kind staff
    • Leisure trip
    • Solo traveller
    • Superior Single Room with River View
    • Stayed 1 night
    • Submitted via mobile

    The bed sheets was not clean the check in time is 4:00pm

    Staff is kind and location is nice location is nice , room is big

    Stayed in June 2023

  • Reviewed: 16 June 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Single Room with River View
    • Stayed 1 night

    all ok

    very nice and helpful staff, I am really like to choose this hotel, clean ,if i have time, i will stay more.

    Stayed in June 2023

  • Reviewed: 11 June 2023

    8.0
    Great experience
    • Leisure trip
    • Couple
    • Deluxe Double Room With River view
    • Stayed 1 night
    • Submitted via mobile

    Our A.C. did not work and the room was like a greenhouse with the massive glass windows but they moved us to another room once they realised they could not fix it

    Love the elephants bathing, great pool to swim in. Rooms spacious and comfy

    Stayed in May 2023

  • Reviewed: 1 June 2023

    8.0
    Amazing location, friendly staff, nice pool, great views.
    • Leisure trip
    • Solo traveller
    • Superior Double Room with River View
    • Stayed 4 nights

    Odd that you can't check in till 4pm.

    Great location on the river, pool overlooking the elephants. I was there in off-season (May) so hotel was quiet, which was nice. Staff were friendly. Restaurant area open air, overlooking river.

    Stayed in May 2023

  • Reviewed: 29 May 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room with River View
    • Stayed 1 night
    • Submitted via mobile

    shower is leeking. had a flood in my room 😅

    the atmosphere.

    Stayed in May 2023

Showing 76 – 100

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