breakfast needs to be improved

staff treatment

Stayed in July 2023

Too many staff I found that annoying at least 4 separate guys at check in to just handle our passport was overkill. The property is very tired.Our bathroom had a waste issue problem & the smell was strong. Told reception and they did say they would sort it but we’re surprised either so I reckon it’s a reoccurring problem! The Dinner menu was poor in my opinion as not everyone wants an overpriced buffet.

I wouldn’t come back unfortunately.Nice chill out area if you were travelling with a group tour this hotel would be perfect as it’s a pit stop but overall I didn’t enjoy the vibe.Wifi was strong to work from & the shower was good. The piano was playing and loads kids just running up and down the halls for hours it wasn’t a very zen spot and the views were poor from our room too.Loads of stairs to carry your bags up and down too & no lift. It’s a one night MAX stopover hub but even at that I just wouldn’t be able to recommend.

Stayed in April 2023

- too loud - lack of detail - too expensive

comfortable bed, staff friendly, mostly clean

Stayed in March 2023

rather tired and dated with no Gardens to speak of to walk and enjoy the scenery . view from window dingy over someone’s allotment

pleasant attentive staff with a good restaurant

Stayed in February 2023

During my booking I asked for a higher floor good mountain view room. I think I checked around 4 pm and I was allotted a room. When I went to the room I immediately pointed to the reception lady that this room is not what I requested for. The lady informed me that they are completely sold and all rooms are occupied and this is the only room left. She tell me that they have upgraded my room and I refused to stay in that room. She said she can't do any thing as this is the only one left. It was the bottom most room and please refer to the 2 photos I have enclosed where in you will be able to understand the views. After 2-3 hrs of my checking new multiple guests checked in, in-front of me and they were given rooms for which I requested for. I immediately questioned the reception lady and she kept silent. I pointed this to the Man in charge in the reception but he only smiled. I feel and I am sure tat because I am an Indian and not white skin, this was done with me. Rest things and the other staffs were good.

Stayed in December 2022

Far more amateuristic than our previous stay 7 years back. No working WiFi in the rooms at 3rd floor forced us to use the phones on the corridor and the laptop in the restaurant, and that is not holidaying but suffering. Another major issue is the stairs from 1st to 2nd floor - due to the typical old building setup, one of the stairs is 3-4 cm higher than the rest making me to fall twice and hurt my knee. A clear warning notice on the wall is the least they can do. Breakfast and dinner good in setup but lousy in execution; dishes brought in 5-10 mins later than for the rest of the party, half cold, in wrong sequence etc. No amount of good hospitality, and they do their utmost swarming you with offers to help, can compensate this. Send good maintenance staff for e.g. the WiFi design and re-train restaurant staff!

Rooms good and spacious, nice shower, and on request a free heater.

Stayed in December 2022

internet was very slow , heater is on request , only Body towels were provided, we had to request for hand towels.

location. staff very polite welcoming and friendly , dinner was very good , breakfast was ok

Stayed in November 2022

the property is a bit old and far away from the centre.

the staff are just incredible!

Stayed in April 2022

other than the manager all the staff could talk English but could not understand it. it seems they have got used to eastern European and Indian accents that when they hear proper English spoken by english they cannot understand a big problem. i do not have a heavy regional accent. we had two major problems one we were not given the room we booked when i confronted the staff at reception they just run away and hide it was not sorted until i forcefully confronted the manager. security, another guest by mistake walked into our room whilst my wife was in bed. on informing reception it was just denial that it could happen, IT DID. APPALING. and they will do nothing about it. our fish on the evening meal was undercooked and inedible. the service at breakfast was so slow we had to leave half our breakfast as the train wouldn't wait, we allowed an hour for breakfast and were first in but obviously not enough

great for one night stopover the hotel was beautiful and well maintained

Stayed in March 2022

location and view

rooms and architecture

Stayed in January 2022

There are no comments available for this review

Stayed in February 2024

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Stayed in January 2024

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Stayed in December 2023

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Stayed in September 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in July 2023

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Stayed in July 2023

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Stayed in June 2023

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Stayed in May 2023

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Stayed in April 2023

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Stayed in April 2023

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Stayed in April 2023

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Stayed in April 2023

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Stayed in April 2023