Room sound isolation is not great.

Amazing location and amazing experience to stay in a previous Tea factory. Food was excellent ! It felt like travelling back to the colonials time.

Stayed in April 2024

Nothing.

Everything. Absolutely amazing, a must try along with tea plucking and/or biking around the fields.

Stayed in April 2024

No

The location and views, the food, customer service, the history and ‘whole experience’

Stayed in April 2024

no swimming pool

beautiful building, amazing history

Stayed in April 2024

The rooms aren’t sound proof and you can hear loud people talking from next door/below.

The hotel has the equipment from when it was a tea factory and it has a lot of personality. The restaurant staff were very friendly and the buffet dinner had good choice. We were given treats on arrival for our honeymoon which was a nice touch. One of our favourite hotels from our trip

Stayed in March 2024

Yes, it’s up a narrow , windy road for a few kilometres but that is a small price to pay for the fabulous views and welcome.

I absolutely loved the Heritance Tea Factory. I would go as far as to say that it is one of the best places I have ever stayed, it was a real treat. This hotel is special in so many ways - the building being a converted tea factory; the unique check in - no stress, and so welcoming , including of course a cup of tea; the proposed activities, the quality of the food, the location……….. but most of all the welcoming staff. Everybody had a smile on their face. We did the tea plucking and Jayanthi and Krishnaveni made it a very memorable and unique experience. The cherry on the cake for me was the complimentary birthday cake and staff singing happy birthday to me as I left. It was part of an unforgettable birthday for me. I would whole heartedly recommend this hotel.

Stayed in March 2024

The shower was a little dated, but to be fair, it worked absolutely fine. The mattress was a bit firm for me but that’s also just personal preference/needs.

The location is stunning and the whole experience of tea plucking and tasting was amazing. The staff were fantastic and couldn’t do enough for us. The food was great. The preserved building is quite something and the grounds are immaculate. The entire thing was just utterly unique and felt really special. (They do seem to run out of tea to purchase quite quickly so get in there fast!)

Stayed in March 2024

Most 5-star stay I have ever experienced. Amazing attention to detail, luxuriousness, personalized experience. All while showcasing Sri Lankan culture, food, and tea. Beautiful property in a beautiful area with the most wonderful staff.

Stayed in March 2024

Very kind staff - the gardener, house keeping staff, security team everyone always had a smile on their face and very willing to help.

Stayed in March 2024

Nothing

Amazing hotel. Beautiful views. Food is delicious. Recommend doing the tea picking.

Stayed in March 2024

All was perfect

Our stay at the Heritance Tea Factory was one of the highlights of our holiday to Sri Lanka. Great memories. Amazing location! We had a lovely walk down through the village and into the tea plantations which were stunning. Unlike other reviews we found it was extremely good value for money. Lovely food and very attentive staff.

Stayed in March 2024

Very difficult to reach there. Very secluded.

Great Food. Great service. Spectacular views. Beautiful rooms.

Stayed in January 2024

The road to the hotel

Service is good

Stayed in March 2024

It’s on the mountain top, the road towards there is not good.

This heritage hotel is a former tea factory and the machines are still working today, the hotel is in good atmosphere and unique taste, very comfortable room and delicious buffet dinner and breakfast. The garden outside the main building is built down the mountain top, very beautiful and well maintained, the staff called Pathmaraj is very warm and introduced this very very lovely garden with his whole passion, it’s very nice and warm memory. And we visited Mini Tea factory and also the staff there is quite nice, her name is Krishnaveni, she gave us a quick introduction about tea making process.

Stayed in February 2024

Over all hotel is very good all the staff members are very courteous. Tea Factory is converted into a hotel very intelligently using many items of the factory in the hotel decoration.

Enjoyed meals at the restaurant very well decorated food was good. Chief Chef Shanmu was very welcoming and looking after every time we went there.

Stayed in February 2024

On arrival it transpired that there had been a misunderstanding about the fee quoted online. We arrived late in the dark and tired. The receptionist informed us that we needed to pay an extra 100 dollars for the children (we had booked 2 twin rooms and stated the ages of the children in advance so it was very clear) but the lady argued with us repeatedly and insisted that we pay despite the fault not lying with us. Fortunately the manager was contacted and he sorted everything out. We did not pay any additional fee.

The hotel is beautiful and situated in an amazing setting high up on the hills of Nuwara Eliya. 25 mins out of the way from town. It is very colonial and old fashioned. The food is delicious and plentiful. We also had a very relaxing message- and this was offered to a 12 year old too unlike in the UK so she was very very happy.

Stayed in February 2024

The road up to the hotel is VERY windy and takes 40 mins to Nuwara Eliya town.

The views and setting around the property were amazing. Well worth doing the morning walk through the village - one of the best parts of our trip!

Stayed in February 2024

Nothings

The building, the environment, the staff

Stayed in February 2024

None - can't be faulted.

Exceptional location with wonderful views across the tea hillsides. Beautifully restored old tea factory and so elegant inside. The restaurant was excellent with a terrific singer for evening music. Our room was extremely comfortable with magnificent views across the hillsides. The service was at all times very attentive and friendly.

Stayed in February 2024

The road to the Property is very poor! 45 Minutes from Nuwara Eliya Town

Very Nice experience! Would recommend the Tea experience with Jayanthi!

Stayed in February 2024

Bath did not work, only the shower.

Very comfortable room. Perfect location on the Pekoe trail which we were walking. Buffet style dinner with lots of options. Attentive and friendly staff. Very interesting building. Wonderful views. At over 2000m it is a perfect temperature.

Stayed in February 2024

The roads up to the hotel are hard to travel.

The location is great with its views. The members bar is a nice place to hang out.

Stayed in January 2024

Price are high and not in line with the market in Sri Lanka. Rooms noise isolation is very bad, consider you will ear any type of noise of your neighbour.

Beautiful location and very suggestive hotel. An experience different from the others.

Stayed in January 2024

It was really far away from Nuwara Eliya so once you’re there, you have to stay there. The room was nice, in a very old English style but pretty small. Though the experience was nice, we felt if was too expensive for what it is.

It is really in an amazing decor, in the middle of tea fields and with a great views, worth the experience. Dinner and breakfast buffets offer a lot of choices and very nice things.

Stayed in January 2024