waterfield (under bank) , nuwara eliya , sri lanka, 22000 Nuwara Eliya, Sri Lanka
#98 of 106 hotels in Nuwara Eliya
Guests' ChoiceBased on 124 hotel reviews
5.8Cleanliness
6.2
Comfort
6.5
Location
7.3
Facilities
6.2
Staff
7.3
Value for money
7.0
Free WiFi
4.0
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End of dialog contentReviewed: 14 March 2022
Muhammad
Sri LankaRoom was good Viewing is not much but not bad
Stayed in February 2022
Reviewed: 12 January 2022
Shiham
Sri LankaNo answer
Its good
Stayed in January 2022
Reviewed: 15 December 2021
Wolley
Sri LankaThey do nt have any things as hotel .
It ok need some one to looking after the place
Stayed in December 2021
Reviewed: 4 December 2021
Natheem
Sri LankaI’ve been booked for 9 peoples, confirmed 3 rooms but the owner given us only 2 rooms. Free breakfast mentioned on the page but the owner didn’t give it location and room cleanness good
Stayed in December 2021
Reviewed: 19 November 2021
Ngrs
Sri LankaNo towels and soaps not in bathroom.
Affordable price
Stayed in November 2021
Reviewed: 18 May 2024
Rathnayaka
Sri LankaRooms,bathrooms,service ,cleanness and maintanance all were inadequate. Everytime 3-4 rats were running everywhere including the kitchen. Couldn't have enough sleep due to disturbance from the rats running inside the ceiling. Room did't clean well and blanckets and bedsheets were full of dust. Bathroom was horrible, and didn't even clean before handover to us. Hot water was not working adequately. Free wifi was not available as mentioned. In the google they mention as a 3 star hotel but that place not even closer to that.
Nothing
Stayed in May 2024
Reviewed: 29 April 2024
Gems
Sri LankaI encountered an issue with the bathroom water not draining properly, as it seemed to be stuck. This was a significant inconvenience during my stay. However, the overall experience was positive, with good room conditions and attentive staff. I recommend addressing the plumbing issue promptly to ensure a seamless stay for future guests.
Excellent service! The room was both comfortable and well-maintained, and the staff were incredibly attentive and accommodating. Truly an amazing experience!
Stayed in April 2024
Reviewed: 27 April 2024
Mubarak
Sri LankaThey are not providing accommodation for your rate(Booking.com rate ) they have increased the rate as they wish
Stayed in April 2024
Reviewed: 13 April 2024
Wasantha
AustraliaWhen we arrived at the hotel, the owner told us they were overbooked. We showed him the comfirmation email but that didn't change anything. We went to another house the owner suggested but there was no hot water, no heaters, no proper toilet and bathroom even though the owner told us it was a nice house. We had to pay for the extra transportion as well as the cost of the house, which was way more than it should have been for a small shack. In the end, we lost a lot of money and we were very disappointed.
We didn't get to see much the property since it was night and the hotel was overbooked.
Stayed in April 2024
Reviewed: 5 March 2024
Kyaw
United StatesThe property needs ground up renovation. The booking.com image needs to be updated. Every room is dusty, including bed sheets and blankets. The pillows were nasty, they just covered it up with pillow sheet, the inside pillow was mole up black and fill with saliva. Basically the room, bedsheets, blankets, and pillows look/feel/experience like it was never clean. I didn’t check it when I got there and go straight to sleep to take a rest. My full body was itchy after waking up. During night you could hear mice fighting or having rough s*x. It feels somewhat haunted with how dusty and rundown the place is. We couldn’t sleep all night
The staff and owner were very nice.
Stayed in February 2024
Reviewed: 27 December 2023
Visal
Sri LankaThe owner had given the apartment to another group by the time we arrived at the property. They said booking confirmation through the Booking.com is not enough for them to reserve an accommodation. Had to spend a significant time to find another accommodation. Ruined the whole vacation for us and makes the booking.com website and the app useless.
Stayed in December 2023
Reviewed: 27 December 2023
Sooriya
QatarRoom is not clean Under the bed no words 😶 Washroom is literally ok Water heater is not working properly and no lock on the door 🙃🙃👎🏿👎🏿
Affordable
Stayed in December 2023
Reviewed: 27 December 2023
Ishad
Sri LankaLocation
Poor Maintenance
Stayed in December 2023
Reviewed: 25 December 2023
Dhananjaya
Sri LankaWorst owner i ever met. Not clean,🤮
Only the staff, lady & gent was very helpful
Stayed in October 2023
Reviewed: 26 October 2023
Vimukthi
Sri LankaRoom was clean, but curtains are very dirty. The biggest trouble is that the owners always come to chat. There is no privacy.
Stayed in October 2023
Reviewed: 17 August 2023
Safreen
Sri LankaGood
Kind and friendly staff(uncle) ,calm place
Stayed in August 2023
Reviewed: 12 May 2023
Umesh
IndiaI didn't like about service,no wifi no proper hot water,no cleaning in room all room like are dust,if u feel like this last one month did cleaning the room
Stayed in May 2023
Reviewed: 28 April 2023
Pubudu
Sri LankaThat room they showed me not satisfied for me
Stayed in April 2023
Reviewed: 16 April 2023
Praveen
Sri LankaThey are cheating.
Stayed in April 2023
Reviewed: 7 April 2023
Rasanga
Sri LankaClealiness ;replacing broken things,need more maintenace of bathroom.rooms are very bad and smelly
Wosh room were untidy and smelly and even broken and even having waste.room was full with dust and unclean curtain.The drag near wosh room was wet and not replaced.There was a broken cloth haging rack which fallen to my spouse which was rusted and broken leg.Not recommended at all to anyone. The pictures in the property was totally different ;no maintenance
Stayed in April 2023
Reviewed: 3 April 2023
Maksym
UkraineThe place ha a nice view the owner is very nice and kind, he gave us free breakfast and dinner and show us the top balcony where we can see the whole city. Absolutely stunning ! I would diffinetly recommend the place .
Stayed in April 2023
Reviewed: 10 March 2023
Moinet
FranceIt was very dirty.. there were spider webs all over the room and a lot of dust under the bed..
Good location and nice staff
Stayed in March 2023
Reviewed: 19 January 2023
Sivaparan
Sri Lankavery nice place and they treat us very well.
Stayed in January 2023
Reviewed: 19 December 2022
Pasindu
Sri LankaThe place was not clean with dirty carpets, bedsheets, and towels. also didn't provide soap. The bathroom heater not working properly. Worst experience ever. wrong featuring information provided to me, please don’t go to this place. poor staff ever.
Stayed in December 2022
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